ITIL Change and Problem Manager inWorcester inWorcester PUBLISHED
TUE 3 DEC 2024
Applicants should have ITIL expertise and a passion for technology, with strong problem-solving skills and a detail-oriented approach. The role requires maintaining effective communication with team members and stakeholders, ensuring low-impact implementation of changes, and actively contributing to the overall success of the digital solutions that enhance patient care. The position is based in Kings Court 1, Worcester, with a commitment of 37.5 hours per week, Monday to Friday.
Are you ready to make a difference & join our health & care digital team as our ITIL Change & Problem Manager?
Can you ensure seamless IT transformation is delivered using change and release controls?
Can you eliminate recurring issues with your keen eye for detail & problem-solving abilities?
Can you safeguard our EPRs by leading Digital changes with precision & care?
Can you deliver clear and effective communications?
Do you hold ITIL expertise, a passion for technology & an ability to turn challenges into solutions?
If this sound like you, then please get in touch as we are seeking someone to join our dynamic digital team. In this critical role, you will ensure stability, reliability & efficiency of our Digital services that directly support our Trust.
This role offers the ability to make a tangible difference in our Health & Care Trust setting, where reliability is paramount. Youll be part of a forward-thinking team, using your expertise to ensure operational excellence.
Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.
A typical week will see you reviewing incident reports to identify trends or recurring issues. Hosting meetings to ensure alignment on changes and departmental priorities.
You will lead the Change Advisory Board (CAB) & Clinical CAB meetings, assessing risks & coordinating approvals to planned changes to ensure smooth, low-impact implementation.
You will delve into root causes of problems & major incidents, supporting technical teams to identify & communication suitable workarounds.
Producing metric & performance reports for Trust dissemination & assurance, highlighting digital successes and areas for improvement.
You will also drive service quality CSI initiatives and improvements related to Change & Problem.
Each task supports the stability, reliability and continued growth of the Digital team, keeps our solutions running and enable seamless patient care.
You will be required to work from Kings Court 1, Worcester. The contracted hours are 37.5, working Monday to Friday.
About us
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
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