{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nService Administrator with Harrow Health CIC in Northwood , Middlesex\n\n We currently have 3 full-time vacancies for the position ofService Administrator, the role outlines a multi-faceted position within the Community Services Team. The candidate will play a crucial role in handling administrative tasks and ensuring the smooth operation of community specialist clinics across Harrow. This role is ideal for individuals who are detail-oriented, organized, and possess excellent interpersonal skills. Successful candidates will ensure seamless service delivery, contribute to the efficient management of clinics, and uphold high standards of patient care and confidentiality. Managing day-to-day administrative tasks, patient bookings, triage processes, and communication through phone, email, and text. About us Key Responsibilities: Administrative Operations : Oversee the administration of various specialist clinics (e.g., Gynaecology, Dermatology, Physiotherapy, ENT). Follow company SOPs and policies to ensure efficient patient management. Data entry and processing of referrals in clinical systems. Patient Interaction : Manage patient appointment bookings via phone, text, or email. Handle clinic outcomes, scheduling follow-ups, and coordinating secondary care referrals. Respond to patient inquiries promptly, maintaining service inboxes within agreed timelines. Address and manage sensitive phone calls, escalating complex issues to service managers as needed. Clinic Preparation and Support : Prepare and provide support for consultant-led clinics. Assist with stock management and ordering clinical consumables. Work across various clinic sites as required, including reception duties when necessary. Data and Reporting : Collect and contribute to monthly reporting and invoicing data. Support the service with activity audits and maintain adherence to KPIs. Collaboration and Communication : Liaise effectively with patients, clinicians, and external healthcare providers. Provide outstanding customer service in interactions with all stakeholders. Offer feedback to management to improve services and support team objectives. "}