Service Administrator inNorthwood inNorthwood PUBLISHED 6 NOV 2024
Harrow Health CIC r6qgUoSl
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We currently have 3 full-time vacancies for the position ofService Administrator,
the role outlines a multi-faceted position within the Community Services Team. The candidate will play a crucial role in handling administrative tasks and ensuring the smooth operation of community specialist clinics across Harrow.
This role is ideal for individuals who are detail-oriented, organized, and possess excellent interpersonal skills. Successful candidates will ensure seamless service delivery, contribute to the efficient management of clinics, and uphold high standards of patient care and confidentiality.
Managing day-to-day administrative tasks, patient bookings, triage processes, and communication through phone, email, and text.
Key Responsibilities:
Administrative Operations
:
- Oversee the administration of various specialist clinics (e.g., Gynaecology, Dermatology, Physiotherapy, ENT).
- Follow company SOPs and policies to ensure efficient patient management.
- Data entry and processing of referrals in clinical systems.
Patient Interaction
:
- Manage patient appointment bookings via phone, text, or email.
- Handle clinic outcomes, scheduling follow-ups, and coordinating secondary care referrals.
- Respond to patient inquiries promptly, maintaining service inboxes within agreed timelines.
- Address and manage sensitive phone calls, escalating complex issues to service managers as needed.
Clinic Preparation and Support
:
- Prepare and provide support for consultant-led clinics.
- Assist with stock management and ordering clinical consumables.
- Work across various clinic sites as required, including reception duties when necessary.
Data and Reporting
:
- Collect and contribute to monthly reporting and invoicing data.
- Support the service with activity audits and maintain adherence to KPIs.
Collaboration and Communication
:
- Liaise effectively with patients, clinicians, and external healthcare providers.
- Provide outstanding customer service in interactions with all stakeholders.
- Offer feedback to management to improve services and support team objectives.
We currently have 3 full-time vacancies for the position ofService Administrator,
the role outlines a multi-faceted position within the Community Services Team. The candidate will play a crucial role in handling administrative tasks and ensuring the smooth operation of community specialist clinics across Harrow.
This role is ideal for individuals who are detail-oriented, organized, and possess excellent interpersonal skills. Successful candidates will ensure seamless service delivery, contribute to the efficient management of clinics, and uphold high standards of patient care and confidentiality.
Managing day-to-day administrative tasks, patient bookings, triage processes, and communication through phone, email, and text.
About us
Key Responsibilities:
Administrative Operations
:
- Oversee the administration of various specialist clinics (e.g., Gynaecology, Dermatology, Physiotherapy, ENT).
- Follow company SOPs and policies to ensure efficient patient management.
- Data entry and processing of referrals in clinical systems.
Patient Interaction
:
- Manage patient appointment bookings via phone, text, or email.
- Handle clinic outcomes, scheduling follow-ups, and coordinating secondary care referrals.
- Respond to patient inquiries promptly, maintaining service inboxes within agreed timelines.
- Address and manage sensitive phone calls, escalating complex issues to service managers as needed.
Clinic Preparation and Support
:
- Prepare and provide support for consultant-led clinics.
- Assist with stock management and ordering clinical consumables.
- Work across various clinic sites as required, including reception duties when necessary.
Data and Reporting
:
- Collect and contribute to monthly reporting and invoicing data.
- Support the service with activity audits and maintain adherence to KPIs.
Collaboration and Communication
:
- Liaise effectively with patients, clinicians, and external healthcare providers.
- Provide outstanding customer service in interactions with all stakeholders.
- Offer feedback to management to improve services and support team objectives.
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