Service Administrator inNorthwood inNorthwood PUBLISHED WED 6 NOV 2024

We currently have 3 full-time vacancies for the position ofService Administrator, the role outlines a multi-faceted position within the Community Services Team. The candidate will play a crucial role in handling administrative tasks and ensuring the smooth operation of community specialist clinics across Harrow.

This role is ideal for individuals who are detail-oriented, organized, and possess excellent interpersonal skills. Successful candidates will ensure seamless service delivery, contribute to the efficient management of clinics, and uphold high standards of patient care and confidentiality.

Managing day-to-day administrative tasks, patient bookings, triage processes, and communication through phone, email, and text.

About us

Key Responsibilities:

Administrative Operations:

• Oversee the administration of various specialist clinics (e.g., Gynaecology, Dermatology, Physiotherapy, ENT).
• Follow company SOPs and policies to ensure efficient patient management.
• Data entry and processing of referrals in clinical systems.

Patient Interaction:

• Manage patient appointment bookings via phone, text, or email.
• Handle clinic outcomes, scheduling follow-ups, and coordinating secondary care referrals.
• Respond to patient inquiries promptly, maintaining service inboxes within agreed timelines.
• Address and manage sensitive phone calls, escalating complex issues to service managers as needed.

Clinic Preparation and Support:

• Prepare and provide support for consultant-led clinics.
• Assist with stock management and ordering clinical consumables.
• Work across various clinic sites as required, including reception duties when necessary.

Data and Reporting:

• Collect and contribute to monthly reporting and invoicing data.
• Support the service with activity audits and maintain adherence to KPIs.

Collaboration and Communication:

• Liaise effectively with patients, clinicians, and external healthcare providers.
• Provide outstanding customer service in interactions with all stakeholders.
• Offer feedback to management to improve services and support team objectives.