{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReceptionist/Clerical Officer with University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) in Bristol\n\n An opportunity has arisen within the Adult Audiology Admin team for a full time Receptionist/Clerical officer. We support the Patients and Audiologists across ten sites to facilitate the smooth running of the patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs. Our clinics run Monday to Friday, the core admin hours 9-5. To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required To keep waiting areas tidy and patient information materials up to date To undertake the role's duties in the case of a major incident in your department (E.g. the ED Major Incident Process) Attend appropriate meetings as required by the role's line manager About us For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. "}