Candidates should demonstrate resilience in dealing with distressed patients and their relatives, while maintaining a tidy waiting area and contributing to the department's operational efficiency. The role requires participation in relevant meetings and the ability to handle duties during major incidents as necessary. This position operates Monday through Friday during core hours of 9 AM to 5 PM.
An opportunity has arisen within the Adult Audiology Admin team for a full time Receptionist/Clerical officer.
We support the Patients and Audiologists across ten sites to facilitate the smooth running of the patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs.
Our clinics run Monday to Friday, the core admin hours 9-5.
To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
To keep waiting areas tidy and patient information materials up to date
To undertake the role's duties in the case of a major incident in your department (E.g. the ED Major Incident Process)
Attend appropriate meetings as required by the role's line manager
About us
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
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