Interview for Airdesk Operations Coordinator (Controller/Dispatcher) - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Airdesk Operations Coordinator (Controller/Dispatcher) • Coventry
The Air Ambulance Service

Thank you for your interest in the position of Airdesk Operations Coordinator (Controller/Dispatcher) in Coventry with The Air Ambulance Service.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your previous experience in an Emergency Operations Centre or a similar environment? Can you tell us about your previous experience in an Emergency Operations Centre or a similar environment?

2. What attracted you to the Airdesk Operations Coordinator position with The Children’s Air Ambulance? What attracted you to the Airdesk Operations Coordinator position with The Children’s Air Ambulance?

3. How do you believe your skills and experience can contribute to our mission? How do you believe your skills and experience can contribute to our mission?

4. This role requires the ability to multitask under pressure. Can you describe a situation where you successfully managed multiple tasks simultaneously? This role requires the ability to multitask under pressure. Can you describe a situation where you successfully managed multiple tasks simultaneously?

5. Attention to detail is critical in this position. Can you provide an example of a time when your attention to detail made a significant difference in your work? Attention to detail is critical in this position. Can you provide an example of a time when your attention to detail made a significant difference in your work?

6. What are some effective strategies you have employed for accurate data recording and communication in past roles? What are some effective strategies you have employed for accurate data recording and communication in past roles?

7. Imagine you receive a tasking request from a Clinical Partner Team while you are handling another live mission. How would you manage this situation? Imagine you receive a tasking request from a Clinical Partner Team while you are handling another live mission. How would you manage this situation?

8. If there was a miscommunication regarding a flight detail, how would you handle it and ensure it does not impact the mission? If there was a miscommunication regarding a flight detail, how would you handle it and ensure it does not impact the mission?

9. Can you share a scenario where you had to deliver critical information quickly? What steps did you take to ensure clarity and accuracy? Can you share a scenario where you had to deliver critical information quickly? What steps did you take to ensure clarity and accuracy?

10. Describe a time when you worked as part of a team under challenging circumstances. How did you contribute to the team’s success? Describe a time when you worked as part of a team under challenging circumstances. How did you contribute to the team’s success?

11. How do you ensure effective communication with the NHS teams and flight crews? Can you give an example of how you've done this in the past? How do you ensure effective communication with the NHS teams and flight crews? Can you give an example of how you've done this in the past?

12. What qualities do you think are essential for someone in this position? What qualities do you think are essential for someone in this position?

13. How do you maintain a positive and motivational outlook in high-pressure situations? How do you maintain a positive and motivational outlook in high-pressure situations?

14. What steps do you take to manage stress and maintain focus during demanding operations? What steps do you take to manage stress and maintain focus during demanding operations?

15. This role requires flexibility and the ability to work on a rota covering evenings and weekends. Are you comfortable with this requirement? This role requires flexibility and the ability to work on a rota covering evenings and weekends. Are you comfortable with this requirement?

16. How do you plan to balance the demands of this role with your personal life? How do you plan to balance the demands of this role with your personal life?

17. Do you have any questions about the Airdesk Operations Coordinator role or about The Children’s Air Ambulance? Do you have any questions about the Airdesk Operations Coordinator role or about The Children’s Air Ambulance?

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1. Can you tell us about your previous experience in an Emergency Operations Centre or a similar environment?

queIYbS5 General Experience

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Interview Summary
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Role: Airdesk Operations Coordinator (Controller/Dispatcher) in Coventry

Interviewed on Saturday 29 March 2025 at 09:09.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAirdesk Operations Coordinator (Controller/Dispatcher) with The Air Ambulance Service in Coventry\n\n We are looking for an Airdesk Operations Coordinator as we expand our Airdesk Team at The Childrens Air Ambulance (TCAA). This exciting role is essential to TCAA, being the first point of contact when our specialist NHS teams task our helicopters! The Airdesk Operations Coordinator will be responsible for the effective tasking of The Childrens Air Ambulance when a request is received by Clinical Partner Teams (CPTs). Ensuring information is communicated promptly and effectively throughout TCAA missions, whilst accurately recording data. Providing outstanding service to our patients, NHS teams (CPTs) and flight crews while providing other administrative support to the Airdesk Team Leader. About us We are looking for an Airdesk Operations Coordinator as we expand our Airdesk Team at The Childrens Air Ambulance (TCAA). Reporting to the Airdesk Team Leader, you will primarily be based at Coventry Airport, with occasional travel to other operational sites. This is a full time role (average of 40 hours per week) with the service operating 7 days a week, 365 days per year, working on a rota currently covering up until 10pm. The role attracts a salary of £30,123 per annum. The Airdesk Operations Coordinator will be responsible for the effective tasking and dispatching of our aircraft when a request for service is received. The Airdesk Operations Coordinator will be the first point of contact for our NHS Clinical Partner Teams and responsible for managing all aspects of a mission from initial request through to mission completion, making the abilities of being able to work under pressure and multitasking essential requirements of the role. You must possess a high attention to detail and level of accuracy along with having a positive and motivational outlook. Alongside providing outstanding service to our patients, NHS Clinical Partner Teams (CPT) and flight crews you will be required to provide other administrative support to the Airdesk Team Leader. This position would be ideal for those who have previously or currently working in an Emergency Operations Centre (EOC) or a Control Room (ie Ambulance, Police, Fire, etc). Due to this opportunity being extremely unique, it is likely that we will receive a high number of applications, it is possible that the advert will be closed earlier that the date advertised. Please note that we reserve the right to close this role early and previous applicants will not be accepted. "}