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Airdesk Operations Coordinator (Controller/ Dispatcher)inCoventryinCoventryPUBLISHED THU 9 JAN 2025

 PERMANENT NHS

The Air Ambulance ServiceFollow The Air Ambulance Service

Make a Direct Impact, As the first point of contact for NHS Clinical Partner Teams, your decisions directly influence patient outcomes, making your role crucial in emergency situations.
Dynamic Work Environment, The role requires multitasking and quick decision-making, ensuring that no two days are ever the same, keeping the job exciting and engaging.
Collaborative Team Culture, You will work closely with a specialized team, including healthcare professionals and flight crews, fostering a strong sense of camaraderie and teamwork.
Comprehensive Training Opportunities, Enhanced training in emergency operations, task coordination, and communication will be available, contributing to your professional development.
Competitive Salary Package, With an annual salary of £30,123 and the opportunity for overtime, you will be fairly compensated for your hard work and dedication.
Full-Time Stability, This full-time role offers job stability, with a consistent weekly schedule alongside the rewarding nature of contributing to life-saving missions.
Contribution to a Noble Cause, Working for The Children's Air Ambulance means you are part of a genuinely impactful organization, providing critical care to children in need.
The Air Ambulance Service is seeking an Airdesk Operations Coordinator for its Children's Air Ambulance (TCAA) team in Coventry. This full-time role, averaging 40 hours per week with a salary of £30,123, is pivotal in facilitating helicopter tasking upon requests from NHS Clinical Partner Teams (CPTs). The coordinator will manage mission operations from the initial request to completion, ensuring effective communication and accurate data recording, all while delivering exemplary service to patients, NHS teams, and flight crews.

Candidates should have strong multitasking abilities, work well under pressure, and maintain high attention to detail. Experience in Emergency Operations Centres or similar control environments is preferred. The position requires occasional travel to other operational sites and operates on a schedule covering 7 days a week until 10pm. Given the unique nature of this opportunity, early applications are encouraged, as the role may close ahead of the advertised deadline.
Make a Direct Impact, As the first point of contact for NHS Clinical Partner Teams, your decisions directly influence patient outcomes, making your role crucial in emergency situations.
Dynamic Work Environment, The role requires multitasking and quick decision-making, ensuring that no two days are ever the same, keeping the job exciting and engaging.
Collaborative Team Culture, You will work closely with a specialized team, including healthcare professionals and flight crews, fostering a strong sense of camaraderie and teamwork.
Comprehensive Training Opportunities, Enhanced training in emergency operations, task coordination, and communication will be available, contributing to your professional development.
Competitive Salary Package, With an annual salary of £30,123 and the opportunity for overtime, you will be fairly compensated for your hard work and dedication.
Full-Time Stability, This full-time role offers job stability, with a consistent weekly schedule alongside the rewarding nature of contributing to life-saving missions.
Contribution to a Noble Cause, Working for The Children's Air Ambulance means you are part of a genuinely impactful organization, providing critical care to children in need.

Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. Can you tell us about your previous experience in an Emergency Operations Centre or a similar environment?
2. What attracted you to the Airdesk Operations Coordinator position with The Children’s Air Ambulance?
3. How do you believe your skills and experience can contribute to our mission?
4. This role requires the ability to multitask under pressure. Can you describe a situation where you successfully managed multiple tasks simultaneously?
5. Attention to detail is critical in this position. Can you provide an example of a time when your attention to detail made a significant difference in your work?
See all questions
1. Can you tell us about your previous experience in an Emergency Operations Centre or a similar environment?
2. What attracted you to the Airdesk Operations Coordinator position with The Children’s Air Ambulance?
3. How do you believe your skills and experience can contribute to our mission?
4. This role requires the ability to multitask under pressure. Can you describe a situation where you successfully managed multiple tasks simultaneously?
5. Attention to detail is critical in this position. Can you provide an example of a time when your attention to detail made a significant difference in your work?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for an Airdesk Operations Coordinator (Controller/Dispatcher):
To work as an Airdesk Operations Coordinator (Controller/Dispatcher) in the UK, you will need a combination of technical, operational, and interpersonal skills. Here are some key skills that are typically important for this role:
1. Communication Skills: Clear communication is essential for coordinating with various teams, crew members, and stakeholders.
2. Organizational Skills: Strong organizational abilities are crucial for managing schedules, logistics, and resources effectively.
3. Attention to Detail: Precision is vital in this role, as you will be handling various operational tasks that require accuracy.
4. Problem-Solving Skills: The ability to quickly identify issues and develop effective solutions is essential in a fast-paced environment.
5. Technical Proficiency: Familiarity with aviation software systems, dispatch protocols, and flight operations tools is often required. Understanding air navigation and flight planning can also be beneficial.
6. Knowledge of Regulations: Understanding aviation regulations and safety standards, including those set by the UK Civil Aviation Authority (CAA) and other relevant bodies, is crucial.
7. Multitasking Ability: The ability to manage multiple tasks simultaneously and adjust priorities as needed is important.
8. Teamwork Ability: Collaborating effectively with pilots, ground personnel, and other stakeholders is key to ensuring smooth operations.
9. Time Management: The ability to prioritize tasks and work efficiently under pressure is necessary to meet tight deadlines in a dynamic environment.
10. Customer Service Orientation: A focus on providing high-quality service to clients and passengers can enhance operational success and maintain positive relationships.
11. Adaptability: Being flexible and able to adapt to changing situations is important, particularly in the aviation industry, where conditions can vary rapidly.
12. Crisis Management: Skills in managing emergencies and unexpected situations calmly and efficiently are vital.
13. Geographical Knowledge: Familiarity with aviation routes, air traffic control procedures, and geographic locations can be highly advantageous.
 


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