Airdesk Operations Coordinator (Controller/ Dispatcher) inCoventry inCoventry PUBLISHED THU 9 JAN 2025

PERMANENT NHS

The Air Ambulance Service rYPDm4LA

The Air Ambulance Service is seeking an Airdesk Operations Coordinator for its Children's Air Ambulance (TCAA) team in Coventry. This full-time role, averaging 40 hours per week with a salary of £30,123, is pivotal in facilitating helicopter tasking upon requests from NHS Clinical Partner Teams (CPTs). The coordinator will manage mission operations from the initial request to completion, ensuring effective communication and accurate data recording, all while delivering exemplary service to patients, NHS teams, and flight crews.

Candidates should have strong multitasking abilities, work well under pressure, and maintain high attention to detail. Experience in Emergency Operations Centres or similar control environments is preferred. The position requires occasional travel to other operational sites and operates on a schedule covering 7 days a week until 10pm. Given the unique nature of this opportunity, early applications are encouraged, as the role may close ahead of the advertised deadline.

We are looking for an Airdesk Operations Coordinator as we expand our Airdesk Team at The Childrens Air Ambulance (TCAA). This exciting role is essential to TCAA, being the first point of contact when our specialist NHS teams task our helicopters!

The Airdesk Operations Coordinator will be responsible for the effective tasking of The Childrens Air Ambulance when a request is received by Clinical Partner Teams (CPTs). Ensuring information is communicated promptly and effectively throughout TCAA missions, whilst accurately recording data. Providing outstanding service to our patients, NHS teams (CPTs) and flight crews while providing other administrative support to the Airdesk Team Leader.

About us
We are looking for an Airdesk Operations Coordinator as we expand our Airdesk Team at The Childrens Air Ambulance (TCAA).
Reporting to the Airdesk Team Leader, you will primarily be based at Coventry Airport, with occasional travel to other operational sites. This is a full time role (average of 40 hours per week) with the service operating 7 days a week, 365 days per year, working on a rota currently covering up until 10pm. The role attracts a salary of £30,123 per annum.
The Airdesk Operations Coordinator will be responsible for the effective tasking and dispatching of our aircraft when a request for service is received. The Airdesk Operations Coordinator will be the first point of contact for our NHS Clinical Partner Teams and responsible for managing all aspects of a mission from initial request through to mission completion, making the abilities of being able to work under pressure and multitasking essential requirements of the role. You must possess a high attention to detail and level of accuracy along with having a positive and motivational outlook.
Alongside providing outstanding service to our patients, NHS Clinical Partner Teams (CPT) and flight crews you will be required to provide other administrative support to the Airdesk Team Leader.
This position would be ideal for those who have previously or currently working in an Emergency Operations Centre (EOC) or a Control Room (ie Ambulance, Police, Fire, etc).
Due to this opportunity being extremely unique, it is likely that we will receive a high number of applications, it is possible that the advert will be closed earlier that the date advertised.
Please note that we reserve the right to close this role early and previous applicants will not be accepted.

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us about your previous experience in an Emergency Operations Centre or a similar environment?

2. What attracted you to the Airdesk Operations Coordinator position with The Children’s Air Ambulance?

3. How do you believe your skills and experience can contribute to our mission?

4. This role requires the ability to multitask under pressure. Can you describe a situation where you successfully managed multiple tasks simultaneously?

5. Attention to detail is critical in this position. Can you provide an example of a time when your attention to detail made a significant difference in your work?

See all questions

1. Can you tell us about your previous experience in an Emergency Operations Centre or a similar environment?

2. What attracted you to the Airdesk Operations Coordinator position with The Children’s Air Ambulance?

3. How do you believe your skills and experience can contribute to our mission?

4. This role requires the ability to multitask under pressure. Can you describe a situation where you successfully managed multiple tasks simultaneously?

5. Attention to detail is critical in this position. Can you provide an example of a time when your attention to detail made a significant difference in your work?

Start a practice interview... NEW!

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for an Airdesk Operations Coordinator (Controller/Dispatcher): Click to view

To work as an Airdesk Operations Coordinator (Controller/Dispatcher) in the UK, you will need a combination of technical, operational, and interpersonal skills. Here are some key skills that are typically important for this role:

1. Communication Skills: Clear communication is essential for coordinating with various teams, crew members, and stakeholders.

2. Organizational Skills: Strong organizational abilities are crucial for managing schedules, logistics, and resources effectively.

3. Attention to Detail: Precision is vital in this role, as you will be handling various operational tasks that require accuracy.

4. Problem-Solving Skills: The ability to quickly identify issues and develop effective solutions is essential in a fast-paced environment.

5. Technical Proficiency: Familiarity with aviation software systems, dispatch protocols, and flight operations tools is often required. Understanding air navigation and flight planning can also be beneficial.

6. Knowledge of Regulations: Understanding aviation regulations and safety standards, including those set by the UK Civil Aviation Authority (CAA) and other relevant bodies, is crucial.

7. Multitasking Ability: The ability to manage multiple tasks simultaneously and adjust priorities as needed is important.

8. Teamwork Ability: Collaborating effectively with pilots, ground personnel, and other stakeholders is key to ensuring smooth operations.

9. Time Management: The ability to prioritize tasks and work efficiently under pressure is necessary to meet tight deadlines in a dynamic environment.

10. Customer Service Orientation: A focus on providing high-quality service to clients and passengers can enhance operational success and maintain positive relationships.

11. Adaptability: Being flexible and able to adapt to changing situations is important, particularly in the aviation industry, where conditions can vary rapidly.

12. Crisis Management: Skills in managing emergencies and unexpected situations calmly and efficiently are vital.

13. Geographical Knowledge: Familiarity with aviation routes, air traffic control procedures, and geographic locations can be highly advantageous.

inCoventry

52.3731901 -1.4789852 Coventry

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