Interview for Outpatients Healthcare support worker - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Outpatients Healthcare support worker • Skegness
Lincolnshire Community Health Service NHS Trust

Thank you for your interest in the position of Outpatients Healthcare support worker in Skegness with Lincolnshire Community Health Service NHS Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. What experience do you have working in a healthcare setting, particularly in outpatient services? What experience do you have working in a healthcare setting, particularly in outpatient services?

2. Why do you think effective communication is important in a healthcare setting, and how would you ensure clear communication with patients? Why do you think effective communication is important in a healthcare setting, and how would you ensure clear communication with patients?

3. Can you describe your experience with phlebotomy and any training you have received? Can you describe your experience with phlebotomy and any training you have received?

4. How do you ensure adherence to infection prevention and control guidelines in your daily work? Can you provide an example of how you have maintained these standards? How do you ensure adherence to infection prevention and control guidelines in your daily work? Can you provide an example of how you have maintained these standards?

5. How would you approach a situation where you notice a colleague not adhering to safety protocols? How would you approach a situation where you notice a colleague not adhering to safety protocols?

6. Can you give an example of a time when you worked effectively as part of a team? What was your contribution? Can you give an example of a time when you worked effectively as part of a team? What was your contribution?

7. Healthcare is a rapidly changing field. How do you keep yourself updated on new practices and services? Healthcare is a rapidly changing field. How do you keep yourself updated on new practices and services?

8. How would you support a learner or new team member in developing their clinical or phlebotomy skills? How would you support a learner or new team member in developing their clinical or phlebotomy skills?

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You can answer as many of these questions as you want. Good luck!

1. What experience do you have working in a healthcare setting, particularly in outpatient services?

quencio9 Can you tell us a bit about yourself and what attracted you to this position with Lincolnshire Community Health Service

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Interview Summary
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Role: Outpatients Healthcare support worker in Skegness

Interviewed on Friday 25 April 2025 at 05:43.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nOutpatients Healthcare support worker with Lincolnshire Community Health Service NHS Trust in Skegness\n\n An exciting opportunity has arisen in Skegness Outpatients department due to developments of new services and changes in Outpatient clinic requirements and skills. We are seeking an enthusiastic & highly motivated Health Care Support Workers to join our friendly team. The Outpatient's Department is a busy environment which will offer you a fantastic opportunity to use all clinical and non clinical skills when dealing with the public Currently clinics are held Monday to Friday, however services have the potential to expand to 7 day a week working. Therefore the successful candidate must be able to work hours flexibly to meet needs of the service. Skegness Hospital is part of Lincolnshire Community Health Service (LCHS), a busy progressive community hospital providing a variety of services to the local population of Skegness and surrounding areas. The Outpatient Department facilitates multi-speciality clinics, including Surgery, Medicine, Renal, Vascular, Ophthalmology, Gynaecology, Diabetes, Rheumatology, Paediatrics and phlebotomy services and many more giving a wide variety of development. Training will be given to support facilitation of these services. The current position would cover Monday -Friday 37.5 hours per week, however, as services develop and expand, this may change, therefore the candidate must be flexible to meet the changeable service need. Your main role would involve working as a member of the Outpatient team across all services/clinics including phlebotomy to provide a safe, efficient and cost effective service to patients. Participate in the efficient running of clinics Contribute to the delivery of care and assist in planning patient treatments Assess safety and risk to both patients and self, implementing a safe working environment Assist with carrying out patient's treatments. To deliver a safe , effective and cost effective phlebotomy service. Training will be given. Accountable to maintaining and adhering to current infection prevention control guidance About us To work as a member of the OPD team and within the Phlebotomy service by providing a safe, efficient and cost effective service to patients. Run various clinics/phlebotomy service and manages time accordingly, under the supervision of Registered Nurse Carry out blood samples from patients through Venepuncture following appropriate training. Ensure specimens/bloods samples are labelled correctly for transportation to laboratories Assess safety and risk to both patients and self and implement a safe working environment. Accountable in maintaining current infection control protocols/ standards for yourself, environment and the patient. Participate in regular departmental audits To be responsible for ensuring patients are seen within appointment times within clinics and recorded via online booking system - Training will be given Maintain and order stock control within required time scales for resources required for the OPD service To have effective communication skills for a wide variety of patient needs. Act as a chaperone/advocate for patients Participate in the appraisal assessment process, competencies and attend training and development programmes to meet both individual and service requirement To support learners within the department obtaining and maintaining clinical/ phlebotomy skills once deemed competent. To liaise with the OPD team members within team meetings in helping develop and review current and future service needs Maintain quality in own work and encourage others to do so, whilst working as an effective and responsible team member. "}