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Outpatients Healthcare support workerinSkegnessinSkegnessPUBLISHED TUE 5 NOV 2024

Band 2  PERMANENT 
NHSVENEPUNCTUREWEEKEND

Lincolnshire Community Health Service NHS TrustFollow Lincolnshire Community Health Service NHS Trust

Opportunity to work in a diverse and multi-speciality outpatient department, enhancing clinical skills across various medical fields.
Training provided to support professional development, including phlebotomy skills and infection control protocols.
Engagement in a team-oriented environment that fosters collaboration and effective communication among staff and patients.
Ability to work flexible hours to meet service needs, accommodating personal scheduling preferences.
Contribute to patient care by participating in the efficient running of clinics and assisting in planning patient treatments.
Provide direct patient interaction, acting as an advocate and chaperone, which enhances patient satisfaction and care delivery.
Take part in departmental audits and quality assurance processes, promoting continuous improvement in healthcare services.
The Lincolnshire Community Health Service NHS Trust is hiring an Outpatients Healthcare Support Worker in Skegness due to service developments within the outpatient department. The ideal candidate should be enthusiastic, flexible, and motivated, as the role involves working in a busy outpatient environment Monday to Friday, with potential for weekend shifts as services expand.

Key responsibilities include:

- Supporting various clinics such as Surgery, Medicine, and Phlebotomy
- Assisting with patient treatments and planning care
- Ensuring safety and risk assessments for patients
- Performing phlebotomy duties (training provided)
- Maintaining infection control standards
- Managing clinic operations and patient scheduling
- Ordering and stocking necessary resources
- Participating in departmental audits and contributing to team meetings
- Supporting patient needs and acting as a chaperone when necessary

The role offers opportunities for professional development and requires effective communication skills.
Opportunity to work in a diverse and multi-speciality outpatient department, enhancing clinical skills across various medical fields.
Training provided to support professional development, including phlebotomy skills and infection control protocols.
Engagement in a team-oriented environment that fosters collaboration and effective communication among staff and patients.
Ability to work flexible hours to meet service needs, accommodating personal scheduling preferences.
Contribute to patient care by participating in the efficient running of clinics and assisting in planning patient treatments.
Provide direct patient interaction, acting as an advocate and chaperone, which enhances patient satisfaction and care delivery.
Take part in departmental audits and quality assurance processes, promoting continuous improvement in healthcare services.

Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. What experience do you have working in a healthcare setting, particularly in outpatient services?
2. Why do you think effective communication is important in a healthcare setting, and how would you ensure clear communication with patients?
3. Can you describe your experience with phlebotomy and any training you have received?
4. How do you ensure adherence to infection prevention and control guidelines in your daily work? Can you provide an example of how you have maintained these standards?
5. How would you approach a situation where you notice a colleague not adhering to safety protocols?
See all questions
1. What experience do you have working in a healthcare setting, particularly in outpatient services?
2. Why do you think effective communication is important in a healthcare setting, and how would you ensure clear communication with patients?
3. Can you describe your experience with phlebotomy and any training you have received?
4. How do you ensure adherence to infection prevention and control guidelines in your daily work? Can you provide an example of how you have maintained these standards?
5. How would you approach a situation where you notice a colleague not adhering to safety protocols?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for an Outpatients Healthcare support worker:
To work as an Outpatients Healthcare Support Worker in the UK, you will need a combination of clinical, interpersonal, and organizational skills. Here are the key skills and qualifications that are typically required for this role:
Essential Skills:
1. Communication Skills: Clear and effective communication is vital. You need to be able to interact with patients and their families, as well as healthcare professionals, to provide information or support.
2. Empathy and Compassion: Understanding patients' feelings and perspectives is essential for providing emotional support and effective care.
3. Clinical Skills: Basic clinical skills such as taking vital signs (blood pressure, temperature), assisting with medical procedures, and understanding basic healthcare protocols.
4. Organizational Skills: Ability to manage multiple tasks, keep records accurate, and ensure that appointments and procedures are executed smoothly.
5. Teamwork: Ability to work collaboratively with other healthcare professionals, including doctors, nurses, and administrative staff.
6. Attention to Detail: Accuracy is crucial in following medical protocols, documenting patient information, and ensuring safety.
7. Problem-Solving Skills: Ability to think critically and respond effectively to the needs of patients and the demands of the healthcare setting.
8. Basic IT Skills: Familiarity with healthcare software systems for scheduling appointments, maintaining patient records, and managing data.
9. Adaptability: The ability to quickly change tasks or priorities based on the needs of the healthcare setting.
Qualifications and Training:
- Education: While specific qualifications can vary, GCSEs (or equivalent) in English and Maths are commonly required. Some positions may require NVQ or Diplomas in Health and Social Care.
- Training: Organizations often provide training related to their specific procedures and protocols. Basic training in first aid, infection control, and health and safety is usually beneficial.
- Experience: Previous experience in a healthcare setting, even in a voluntary capacity, can be advantageous for job applications.
- Disclosure and Barring Service (DBS) Check: A background check is typically required to ensure the safety of patients.
Additional Skills:
- Cultural Sensitivity: Awareness of and respect for diverse backgrounds and cultures that patients may come from.
- Time Management: Ability to prioritize tasks efficiently to ensure that patient care is timely and effective.
- Knowledge of Healthcare Systems: Understanding how the NHS operates and being familiar with the outpatient care process can be beneficial.
 


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