Outpatients Healthcare support worker inSkegness inSkegness PUBLISHED TUE 5 NOV 2024

Band 2 PERMANENT
NHS VENEPUNCTURE WEEKEND

Lincolnshire Community Health Service NHS Trust r3cO8aBn

Opportunity to work in a diverse and multi-speciality outpatient department, enhancing clinical skills across various medical fields.

Training provided to support professional development, including phlebotomy skills and infection control protocols.

Engagement in a team-oriented environment that fosters collaboration and effective communication among staff and patients.

Ability to work flexible hours to meet service needs, accommodating personal scheduling preferences.

Contribute to patient care by participating in the efficient running of clinics and assisting in planning patient treatments.

Provide direct patient interaction, acting as an advocate and chaperone, which enhances patient satisfaction and care delivery.

The Lincolnshire Community Health Service NHS Trust is hiring an Outpatients Healthcare Support Worker in Skegness due to service developments within the outpatient department. The ideal candidate should be enthusiastic, flexible, and motivated, as the role involves working in a busy outpatient environment Monday to Friday, with potential for weekend shifts as services expand.

Key responsibilities include:

- Supporting various clinics such as Surgery, Medicine, and Phlebotomy
- Assisting with patient treatments and planning care
- Ensuring safety and risk assessments for patients
- Performing phlebotomy duties (training provided)
- Maintaining infection control standards
- Managing clinic operations and patient scheduling
- Ordering and stocking necessary resources
- Participating in departmental audits and contributing to team meetings
- Supporting patient needs and acting as a chaperone when necessary

The role offers opportunities for professional development and requires effective communication skills.

An exciting opportunity has arisen in Skegness Outpatients department due to developments of new services and changes in Outpatient clinic requirements and skills. We are seeking an enthusiastic & highly motivated Health Care Support Workers to join our friendly team.

The Outpatient's Department is a busy environment which will offer you a fantastic opportunity to use all clinical and non clinical skills when dealing with the public

Currently clinics are held Monday to Friday, however services have the potential to expand to 7 day a week working. Therefore the successful candidate must be able to work hours flexibly to meet needs of the service.

Skegness Hospital is part of Lincolnshire Community Health Service (LCHS), a busy progressive community hospital providing a variety of services to the local population of Skegness and surrounding areas.

The Outpatient Department facilitates multi-speciality clinics, including Surgery, Medicine, Renal, Vascular, Ophthalmology, Gynaecology, Diabetes, Rheumatology, Paediatrics and phlebotomy services and many more giving a wide variety of development. Training will be given to support facilitation of these services.

The current position would cover Monday -Friday 37.5 hours per week, however, as services develop and expand, this may change, therefore the candidate must be flexible to meet the changeable service need.

Your main role would involve working as a member of the Outpatient team across all services/clinics including phlebotomy to provide a safe, efficient and cost effective service to patients.

Participate in the efficient running of clinics

Contribute to the delivery of care and assist in planning patient treatments

Assess safety and risk to both patients and self, implementing a safe working environment

Assist with carrying out patient's treatments.

To deliver a safe , effective and cost effective phlebotomy service. Training will be given.

Accountable to maintaining and adhering to current infection prevention control guidance

About us
To work as a member of the OPD team and within the Phlebotomy service by providing a safe, efficient and cost effective service to patients.

Run various clinics/phlebotomy service and manages time accordingly, under the supervision of Registered Nurse

Carry out blood samples from patients through Venepuncture following appropriate training.

Ensure specimens/bloods samples are labelled correctly for transportation to laboratories

Assess safety and risk to both patients and self and implement a safe working environment.

Accountable in maintaining current infection control protocols/ standards for yourself, environment and the patient.

Participate in regular departmental audits

To be responsible for ensuring patients are seen within appointment times within clinics and recorded via online booking system - Training will be given

Maintain and order stock control within required time scales for resources required for the OPD service

To have effective communication skills for a wide variety of patient needs.

Act as a chaperone/advocate for patients

Participate in the appraisal assessment process, competencies and attend training and development programmes to meet both individual and service requirement

To support learners within the department obtaining and maintaining clinical/ phlebotomy skills once deemed competent.

To liaise with the OPD team members within team meetings in helping develop and review current and future service needs

Maintain quality in own work and encourage others to do so, whilst working as an effective and responsible team member.

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. What experience do you have working in a healthcare setting, particularly in outpatient services?

2. Why do you think effective communication is important in a healthcare setting, and how would you ensure clear communication with patients?

3. Can you describe your experience with phlebotomy and any training you have received?

4. How do you ensure adherence to infection prevention and control guidelines in your daily work? Can you provide an example of how you have maintained these standards?

5. How would you approach a situation where you notice a colleague not adhering to safety protocols?

Start a practice interview... NEW!

1. What experience do you have working in a healthcare setting, particularly in outpatient services?

2. Why do you think effective communication is important in a healthcare setting, and how would you ensure clear communication with patients?

3. Can you describe your experience with phlebotomy and any training you have received?

4. How do you ensure adherence to infection prevention and control guidelines in your daily work? Can you provide an example of how you have maintained these standards?

5. How would you approach a situation where you notice a colleague not adhering to safety protocols?

Start a practice interview... NEW!

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for an Outpatients Healthcare support worker: Click to view

To work as an Outpatients Healthcare Support Worker in the UK, you will need a combination of clinical, interpersonal, and organizational skills. Here are the key skills and qualifications that are typically required for this role:

Essential Skills:

1. Communication Skills: Clear and effective communication is vital. You need to be able to interact with patients and their families, as well as healthcare professionals, to provide information or support.

2. Empathy and Compassion: Understanding patients' feelings and perspectives is essential for providing emotional support and effective care.

3. Clinical Skills: Basic clinical skills such as taking vital signs (blood pressure, temperature), assisting with medical procedures, and understanding basic healthcare protocols.

4. Organizational Skills: Ability to manage multiple tasks, keep records accurate, and ensure that appointments and procedures are executed smoothly.

5. Teamwork: Ability to work collaboratively with other healthcare professionals, including doctors, nurses, and administrative staff.

6. Attention to Detail: Accuracy is crucial in following medical protocols, documenting patient information, and ensuring safety.

7. Problem-Solving Skills: Ability to think critically and respond effectively to the needs of patients and the demands of the healthcare setting.

8. Basic IT Skills: Familiarity with healthcare software systems for scheduling appointments, maintaining patient records, and managing data.

9. Adaptability: The ability to quickly change tasks or priorities based on the needs of the healthcare setting.

Qualifications and Training:

- Education: While specific qualifications can vary, GCSEs (or equivalent) in English and Maths are commonly required. Some positions may require NVQ or Diplomas in Health and Social Care.

- Training: Organizations often provide training related to their specific procedures and protocols. Basic training in first aid, infection control, and health and safety is usually beneficial.

- Experience: Previous experience in a healthcare setting, even in a voluntary capacity, can be advantageous for job applications.

- Disclosure and Barring Service (DBS) Check: A background check is typically required to ensure the safety of patients.

Additional Skills:

- Cultural Sensitivity: Awareness of and respect for diverse backgrounds and cultures that patients may come from.

- Time Management: Ability to prioritize tasks efficiently to ensure that patient care is timely and effective.

- Knowledge of Healthcare Systems: Understanding how the NHS operates and being familiar with the outpatient care process can be beneficial.

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