{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCall Handler (999) with Welsh Ambulance NHS Trust in St Asaph\n\n The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler. The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential. The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial. The role is currently based in Bryn Tirion, Llanfairfechan with a relocation to St Asaph in the very near future As part of the role you will liaise with members of the public as well as Health Care Professionals andgood communication and customer care are essential skills required by the post. You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person specification Qualifications Essential criteria Minimum 5 GCSEs or NVQ Level 3 (or equivalent) Experience Essential criteria Dealing with the public on the phone Working as part of a team Good Telephony Skills Desirable criteria Health service experience Experience of working in a Call Centre environment Experience of working within a multi-disciplinary / multi-agency team. Skills Essential criteria Excellent interpersonal skills Ability to communicate in a confident manner with the general public and/or demonstrate evidence of customer service skills Able to work independently or as part of a team Ability to follow and interpret policies and procedures Analytical approach to work Ability to work under pressure and remain calm Typing / word processing skills Flexible approach to work Knowledge Essential criteria Ability to work within clearly defined limits Ability to add value and exercise own initiative Special Requirements Essential criteria Regular shift work, including weekends and public holidays Able to commute to work in unsociable hours Desirable criteria Ability to speak Welsh "}