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Saving... jbnsrGd9 Hywel Dda University Health Board {"required":[],"optional":[{"id":"quetovdv","grouping":"General Questions","question":"Can you tell us a bit about yourself and your background in administration?"},{"id":"queSZtWT","grouping":"General Questions","question":"What attracted you to this particular role in the Fracture Liaison Service?"},{"id":"que5tdDw","grouping":"Experience and Skills","question":"What previous experience do you have that has prepared you for the responsibilities of this position?"},{"id":"quegrpi0","grouping":"Experience and Skills","question":"Describe a time when you had to manage multiple tasks or projects simultaneously. How did you prioritise?"},{"id":"queiIiIA","grouping":"Experience and Skills","question":"Can you provide an example of how you've worked independently in a previous role? What challenges did you face, and how did you overcome them?"},{"id":"queXpDhh","grouping":"Experience and Skills","question":"What computer software or systems are you proficient in, and how have you used technology to enhance your administrative work?"},{"id":"queQ1IjN","grouping":"Communication and Interpersonal Skills","question":"How would you approach welcoming a new staff member or visitor to the department?"},{"id":"quezfpqQ","grouping":"Communication and Interpersonal Skills","question":"Describe a situation where you had to deal with a difficult enquiry or complaint from a patient or staff member. How did you handle it?"},{"id":"queGzlfp","grouping":"Communication and Interpersonal Skills","question":"In this role, you’ll be the point of contact between different teams. How do you ensure effective communication between them?"},{"id":"queUuVVI","grouping":"Problem-Solving and Flexibility","question":"Can you describe a situation where you had to solve a problem under time pressure? What was the outcome?"},{"id":"queOfIbV","grouping":"Problem-Solving and Flexibility","question":"This role requires flexibility and adaptability. Can you give an example of how you’ve adapted to a significant change in your work environment?"},{"id":"quegsnhJ","grouping":"Teamwork and Training","question":"How do you contribute to a positive team environment? Can you provide an example from your previous experiences?"},{"id":"quexEQM7","grouping":"Teamwork and Training","question":"Have you ever delivered training or coached colleagues on a new system or process? How did you approach this, and what feedback did you receive?"},{"id":"queAVduU","grouping":"Organisation and Time Management","question":"How do you stay organised when managing a busy workload? What tools or methods do you use?"},{"id":"queKUwvA","grouping":"Organisation and Time Management","question":"What strategies do you use to ensure that deadlines and targets are consistently met?"},{"id":"queMrvaI","grouping":"Welsh Language Condition (if applicable","question":"The job description mentions a commitment to bilingualism in service delivery. How comfortable are you in communicating in Welsh, and are you willing to undertake training to improve your skills?"},{"id":"quei81sL","grouping":"Closing Questions","question":"What do you believe are the most important skills and attributes for an Administrative Officer in a healthcare setting?"}]} ![]()
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Practice Interview
Practice Interview
Administrative Officer for the Fracture Liaison Service • Glangwili
Hywel Dda University Health Board
Thank you for your interest in the position of Administrative Officer for the Fracture Liaison Service
in Glangwili
with Hywel Dda University Health Board.
Hywel Dda University Health Board
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
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1. Can you tell us a bit about yourself and your background in administration? Can you tell us a bit about yourself and your background in administration?
2. What attracted you to this particular role in the Fracture Liaison Service? What attracted you to this particular role in the Fracture Liaison Service?
3. What previous experience do you have that has prepared you for the responsibilities of this position? What previous experience do you have that has prepared you for the responsibilities of this position?
4. Describe a time when you had to manage multiple tasks or projects simultaneously. How did you prioritise? Describe a time when you had to manage multiple tasks or projects simultaneously. How did you prioritise?
5. Can you provide an example of how you've worked independently in a previous role? What challenges did you face, and how did you overcome them? Can you provide an example of how you've worked independently in a previous role? What challenges did you face, and how did you overcome them?
6. What computer software or systems are you proficient in, and how have you used technology to enhance your administrative work? What computer software or systems are you proficient in, and how have you used technology to enhance your administrative work?
7. How would you approach welcoming a new staff member or visitor to the department? How would you approach welcoming a new staff member or visitor to the department?
8. Describe a situation where you had to deal with a difficult enquiry or complaint from a patient or staff member. How did you handle it? Describe a situation where you had to deal with a difficult enquiry or complaint from a patient or staff member. How did you handle it?
9. In this role, you’ll be the point of contact between different teams. How do you ensure effective communication between them? In this role, you’ll be the point of contact between different teams. How do you ensure effective communication between them?
10. Can you describe a situation where you had to solve a problem under time pressure? What was the outcome? Can you describe a situation where you had to solve a problem under time pressure? What was the outcome?
11. This role requires flexibility and adaptability. Can you give an example of how you’ve adapted to a significant change in your work environment? This role requires flexibility and adaptability. Can you give an example of how you’ve adapted to a significant change in your work environment?
12. How do you contribute to a positive team environment? Can you provide an example from your previous experiences? How do you contribute to a positive team environment? Can you provide an example from your previous experiences?
13. Have you ever delivered training or coached colleagues on a new system or process? How did you approach this, and what feedback did you receive? Have you ever delivered training or coached colleagues on a new system or process? How did you approach this, and what feedback did you receive?
14. How do you stay organised when managing a busy workload? What tools or methods do you use? How do you stay organised when managing a busy workload? What tools or methods do you use?
15. What strategies do you use to ensure that deadlines and targets are consistently met? What strategies do you use to ensure that deadlines and targets are consistently met?
16. The job description mentions a commitment to bilingualism in service delivery. How comfortable are you in communicating in Welsh, and are you willing to undertake training to improve your skills? The job description mentions a commitment to bilingualism in service delivery. How comfortable are you in communicating in Welsh, and are you willing to undertake training to improve your skills?
17. What do you believe are the most important skills and attributes for an Administrative Officer in a healthcare setting? What do you believe are the most important skills and attributes for an Administrative Officer in a healthcare setting?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdministrative Officer for the Fracture Liaison Service with Hywel Dda University Health Board in Glangwili, Withybush, Prince Philip and Bronglais Hospital\n\n This post is a Fixed Term/ Secondment until 30/11/2026. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application We are seeking to appoint an enthusiastic, hardworking and organised individual to be a part of the Fracture Liaison service . You will become a core member of staff within a friendly and supportive Team, enabling the promotion of the Fracture Liaison Service (FLS) throughout the Health Board. The Post Holder will play a key role in helping the organisation drive forward improvements in quality and the care that our patients receive. The Fracture Liaison service is a small team with offices located at each of the County's. The Team offers a friendly and supportive environment and we meet regularly to discuss and share ideas. This is an exiting opportunity to shape this new service in the Health Board. The post holder will work independently being responsible for assisting the department in general administration and secretarial duties ensuring a professional and confidential service at all times. The post holder will also support appropriate additional roles to the Fracture Liaison Service (FLS) in the Unscheduled Care Directorate across the Health Board and have a key role in providing a link between FLS practitioners, wards, departments, GPs and community staff. You will also be a point of contact for patients and their carer's.The role requires someone who is able to deal with first line enquiries, communicating and welcoming into the department all levels of personnel within defined parameters, both internal and external, via phone, e-mail and face to face. They will also need to be able to judge when they need to pass on queries and information to colleagues for more complex enquiries.The post holder is required to work on their own initiative, sometimes unsupervised and will be flexible and adaptable in their role to the needs of the service. The role may involve travelling to and working across other sites in support of service delivery. About us The post holder will provide a range of administrative and secretarial duties including filing of clinical and non-clinical correspondence. Welcome staff to the department, guiding them to the appropriate room and answering general questions. Duties will also include typing, scanning, photocopying and ordering office supplies. Maintain and keep databases up to date and provide information for reporting purposes as required. Deliver routine training to colleagues on business systems in use within the department. Attend team brief and other meetings. Prepare papers, record and transcribe minutes/notes of meetings as required. Solve delegated problems logically and make decisions appropriate to the level of work. Liaise in a professional manner with service users, relatives, carers, colleagues, clinicians, GPs and other professionals. The post holder will work independently in a way that ensures the delivery of a high quality service, organizing work to meet the workload peaks and troughs throughout the working day, whilst ensuring deadlines and targets are met. Ensure workload is managed effectively and demonstrate flexibility in thinking, openness of mind and readiness for frequent change. The post holder will respond appropriately to urgent instructions in a timely, accurate and professional manner. Adhere to the Health Board Guidelines and undertake any other duties as appropriate to the nature and grade of the post. May provide day to day supervision of staff. You will be able to find a full job description and person specification attached within the supporting documents.The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.Interviews will be held on 16/12/2024 "}