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Administrative Officer for the Fracture Liaison ServiceinGlangwiliinGlangwiliPUBLISHED FRI 15 NOV 2024

Band 3: £24,433 to £26,060 a year per annum (pro rata if part time)  FIXEDTERM 

Hywel Dda University Health BoardFollow Hywel Dda University Health Board

Opportunity to work in a supportive and friendly team environment, fostering collaboration and idea-sharing.
Key role in shaping and promoting the Fracture Liaison Service, contributing to meaningful improvements in patient care.
Ability to work independently while managing a variety of administrative tasks, enhancing personal responsibility and autonomy.
Engagement with multiple stakeholders, including patients, healthcare professionals, and community staff, broadening professional networks.
Possibility for professional development through training opportunities, including delivering training to colleagues.
Flexibility in the role, allowing for adaptability to meet the needs of the service and contributing to a dynamic work environment.
Commitment to bilingualism offers an inclusive workplace and enhances communication with the community, with support available for Welsh language training.
The Hywel Dda University Health Board is seeking an enthusiastic and organized individual for the role of Administrative Officer for the Fracture Liaison Service (FLS) in Glangwili. This is a fixed-term position until November 30, 2026, and is open to Hywel Dda employees as a secondment with managerial consent. The successful candidate will support the FLS team, promoting service quality and patient care improvements within a friendly environment.

Key responsibilities include general administration and secretarial tasks, maintaining confidentiality, acting as a liaison among FLS practitioners, wards, GPs, and patients, and handling first-line inquiries both in person and via phone or email. The role requires independent work, adaptability, and occasional travel to other sites. Additional duties include managing correspondence, maintaining databases, transcribing meeting notes, providing training on business systems, and ensuring high-quality service delivery.

The Health Board values bilingualism, and while Welsh language skills are desirable, support is offered for employees to develop these skills. Applications are encouraged from Welsh speakers. Interviews are scheduled for December 16, 2024.
Opportunity to work in a supportive and friendly team environment, fostering collaboration and idea-sharing.
Key role in shaping and promoting the Fracture Liaison Service, contributing to meaningful improvements in patient care.
Ability to work independently while managing a variety of administrative tasks, enhancing personal responsibility and autonomy.
Engagement with multiple stakeholders, including patients, healthcare professionals, and community staff, broadening professional networks.
Possibility for professional development through training opportunities, including delivering training to colleagues.
Flexibility in the role, allowing for adaptability to meet the needs of the service and contributing to a dynamic work environment.
Commitment to bilingualism offers an inclusive workplace and enhances communication with the community, with support available for Welsh language training.

Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. Can you tell us a bit about yourself and your background in administration?
2. What attracted you to this particular role in the Fracture Liaison Service?
3. What previous experience do you have that has prepared you for the responsibilities of this position?
4. Describe a time when you had to manage multiple tasks or projects simultaneously. How did you prioritise?
5. Can you provide an example of how you've worked independently in a previous role? What challenges did you face, and how did you overcome them?
See all questions
1. Can you tell us a bit about yourself and your background in administration?
2. What attracted you to this particular role in the Fracture Liaison Service?
3. What previous experience do you have that has prepared you for the responsibilities of this position?
4. Describe a time when you had to manage multiple tasks or projects simultaneously. How did you prioritise?
5. Can you provide an example of how you've worked independently in a previous role? What challenges did you face, and how did you overcome them?
Useful skills for an Administrative Officer for the Fracture Liaison Service:
To work as an Administrative Officer for a Fracture Liaison Service (FLS) in the UK, you will need a combination of administrative skills, knowledge of healthcare systems, and interpersonal traits. Here are some essential skills and competencies:
Administrative Skills
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain organized records and documentation.
2. Data Management: Proficiency in data entry, management, and analysis, including familiarity with databases and electronic health records (EHRs).
3. Attention to Detail: Ensuring accuracy in documentation, scheduling, and communication.
Communication Skills
1. Verbal Communication: Ability to communicate clearly with patients, medical staff, and other stakeholders.
2. Written Communication: Proficiency in writing reports, emails, and official correspondence.
IT Proficiency
1. Software Skills: Proficiency in office software suites (e.g., Microsoft Office), and knowledge of specialized healthcare software or systems is beneficial.
2. Digital Competence: Ability to navigate and troubleshoot basic IT issues, as well as using telecommunication tools for remote communication.
Healthcare Knowledge
1. Understanding of Health Services: Familiarity with the National Health Service (NHS) structures, processes, and patient pathways, particularly related to fractures and osteoporosis management.
2. Patient Care Awareness: Understanding the principles of patient confidentiality, safeguarding, and the importance of patient-centered care.
Interpersonal Skills
1. Teamwork: Ability to work effectively with healthcare professionals, administrative staff, and patients.
2. Empathy and Sensitivity: An understanding of dealing with patients who may be in distress or experiencing health issues.
Problem-Solving Skills
1. Analytical Thinking: Ability to assess situations, identify issues, and propose practical solutions.
2. Adaptability: Being open to change and able to adapt to new processes or systems in a fast-paced healthcare environment.
Regulatory Knowledge
1. Awareness of Regulations: Understanding of healthcare regulations and standards, including data protection laws (such as GDPR) relating to patient information.
Training and Education
- While specific qualifications may vary, relevant educational background in administration, healthcare management, or related fields may be beneficial.
- Experience in a similar healthcare administrative role can enhance your candidacy.
Additional Attributes
- Confidentiality: A high degree of integrity and the ability to handle sensitive information appropriately.
- Time Management: Effective time management to meet deadlines and handle competing priorities efficiently.
 


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