Interview for Receptionist - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Receptionist • Manchester
Bodey Medical Centre

Thank you for your interest in the position of Receptionist in Manchester with Bodey Medical Centre.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about yourself and your background in reception or administrative roles? Can you tell us about yourself and your background in reception or administrative roles?

2. What motivated you to apply for this receptionist position at Bodey Medical Centre? What motivated you to apply for this receptionist position at Bodey Medical Centre?

3. What specific experience do you have in dealing with patients or clients in a healthcare setting? What specific experience do you have in dealing with patients or clients in a healthcare setting?

4. How proficient are you with using computer systems for patient management, and which software have you used in the past? How proficient are you with using computer systems for patient management, and which software have you used in the past?

5. Can you describe a time when you had to handle a difficult or upset patient? How did you manage the situation? Can you describe a time when you had to handle a difficult or upset patient? How did you manage the situation?

6. What techniques do you use to maintain a high level of organisation in a busy reception environment? What techniques do you use to maintain a high level of organisation in a busy reception environment?

7. How do you ensure effective communication when interacting with patients who may be anxious or distressed? How do you ensure effective communication when interacting with patients who may be anxious or distressed?

8. Can you give an example of a situation where you had to convey important information to a patient? How did you approach it? Can you give an example of a situation where you had to convey important information to a patient? How did you approach it?

9. Describe a time when you worked effectively as part of a team. What role did you play, and what was the outcome? Describe a time when you worked effectively as part of a team. What role did you play, and what was the outcome?

10. In what situations do you feel it is important to take the initiative, and can you provide an example? In what situations do you feel it is important to take the initiative, and can you provide an example?

11. What would you do if you were faced with a situation where you had to manage conflicting demands from several patients at the same time? What would you do if you were faced with a situation where you had to manage conflicting demands from several patients at the same time?

12. How do you prioritise your tasks when faced with multiple responsibilities in a busy reception area? How do you prioritise your tasks when faced with multiple responsibilities in a busy reception area?

13. What do you believe are the key attributes of a successful receptionist in a medical practice? What do you believe are the key attributes of a successful receptionist in a medical practice?

14. How familiar are you with the procedures for handling patient data in line with GDPR guidelines? How familiar are you with the procedures for handling patient data in line with GDPR guidelines?

15. Can you provide examples of your flexibility in working hours or covering for colleagues in past roles? Can you provide examples of your flexibility in working hours or covering for colleagues in past roles?

16. What do you think is the most important aspect of providing support to colleagues? What do you think is the most important aspect of providing support to colleagues?

17. Do you have any questions about our practice or the team you would be working with? Do you have any questions about our practice or the team you would be working with?

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1. Can you tell us about yourself and your background in reception or administrative roles?

que9CXUs General Questions

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Interview Summary
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Role: Receptionist in Manchester

Interviewed on Wednesday 23 April 2025 at 20:31.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReceptionist with Bodey Medical Centre in Manchester\n\n We are looking for an enthusiastic receptionist/admin assistants to complete our primary care administrative team. You should be proactive, caring and committed to the role and able to work well independently as well as within the team, reporting directly to the Reception Supervisor and Practice Management Team. The role will involve being the initial face of the practice, it is important to have great communication skills, showing empathy when needed. Please see job description for more details. You will work within the administrative team and team working is an essential attribute to being successful in this role. You will need to be able to use your initiative where necessary, whilst at the same time understanding and remaining within your limitations. Training, both internally and externally will be provided as required. Support is always offered from within the team. About us To undertake all aspects of reception duties and ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team. Answer all telephone calls promptly Assess and advise patients how to arrange appointments via AccuRX Triage and book advanced appointments where required Record and handle home visit requests Answer and handle all mobile telephone calls Deal with general enquiries and complaints Contact other providers Register new patients and add to the computer system Arrive patients for their appointments Greet and direct patients and visitors Hand out prescriptions to patients or their representatives Give out test results to patients in accordance with Practice protocols Ensure outstanding queries are explained and handed over to the next shift, as necessary Respond to needs of doctors and nurses during surgery Advise and collect payments from patients for non NHS services Pull, file and print patient records when required Handle requests for repeat prescriptions Raise prescriptions as per Practice protocols Deal with email correspondence from a variety of sources including the surgery website Deal with queries relating to prescriptions Input and extract patient and other information from the Practice computer system Open, scan, attach and distribute post Retrieve and act upon emailed information Arrive and deduct patient records on Practice computer system Cover duties for other staff absence Keyholders to open premises and deactivate alarm at start of day when first to arrive Ensure building is secured and lights switched off during lock up procedure Ensure waiting room/noticeboards are kept tidy Ensure kitchen is kept clean and tidy Observe health and safety guidelines at all times Observe GDPR and confidentiality guidelines at all times Complete other core tasks to support smooth running of reception Offer help to all colleagues Any other reasonable duties as necessary "}