Receptionist inManchester inManchester PUBLISHED FRI 13 DEC 2024

£11.44 to £11.79 an hour Higher rate paid when fully trained. PERMANENT GOOD SALARY

EMPATHY NHS

Bodey Medical Centre rJKtCQ3j

First Point of Contact, As a receptionist, you will be the welcoming face of Bodey Medical Centre, providing essential support and creating a positive first impression for patients and visitors.

Team Environment, You will work within a collaborative administrative team, fostering a sense of camaraderie and support amongst colleagues.

Skill Development, The position offers opportunities for internal and external training, allowing for professional growth and the acquisition of new skills.

Variety of Responsibilities, The role involves diverse tasks, from scheduling appointments to handling inquiries and processing prescriptions, keeping the workday engaging and dynamic.

Impactful Work, By assisting patients and facilitating their healthcare needs, you play a crucial role in the well-being of the community, making your job both rewarding and impactful.

Job Stability, Working in a healthcare setting often provides a sense of job security, as medical services are consistently needed in the community.

Bodey Medical Centre in Manchester is seeking a proactive and caring Receptionist/Admin Assistant to join their primary care administrative team. The successful candidate will play a crucial role as the first point of contact for patients, requiring excellent communication skills and the ability to show empathy. Responsibilities include managing telephone calls, booking patient appointments, handling inquiries and complaints, processing prescriptions, and maintaining an organized reception area. Teamwork is essential, as the role involves direct collaboration with doctors, nurses, and other practice staff.

In addition to performing front desk duties, the receptionist will be responsible for patient registration, managing records, handling payments for non-NHS services, and ensuring compliance with health and safety regulations and confidentiality guidelines. Training and support will be provided, and the role requires a flexible approach to cover for other staff when needed. Overall, this position is key to ensuring the smooth operation of the practice and delivering high-quality service to patients and colleagues alike.

We are looking for an enthusiastic receptionist/admin assistants to complete our primary care administrative team.

You should be proactive, caring and committed to the role and able to work well independently as well as within the team, reporting directly to the Reception Supervisor and Practice Management Team.

The role will involve being the initial face of the practice, it is important to have great communication skills, showing empathy when needed. Please see job description for more details.

You will work within the administrative team and team working is an essential attribute to being successful in this role. You will need to be able to use your initiative where necessary, whilst at the same time understanding and remaining within your limitations.

Training, both internally and externally will be provided as required. Support is always offered from within the team.

About us
To undertake all aspects of reception duties and ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Answer all telephone calls promptly

Assess and advise patients how to arrange appointments via AccuRX Triage and book advanced appointments where required

Record and handle home visit requests

Answer and handle all mobile telephone calls

Deal with general enquiries and complaints

Contact other providers

Register new patients and add to the computer system

Arrive patients for their appointments

Greet and direct patients and visitors

Hand out prescriptions to patients or their representatives

Give out test results to patients in accordance with Practice protocols

Ensure outstanding queries are explained and handed over to the next shift, as necessary

Respond to needs of doctors and nurses during surgery

Advise and collect payments from patients for non NHS services

Pull, file and print patient records when required

Handle requests for repeat prescriptions

Raise prescriptions as per Practice protocols

Deal with email correspondence from a variety of sources including the surgery website

Deal with queries relating to prescriptions

Input and extract patient and other information from the Practice computer system

Open, scan, attach and distribute post

Retrieve and act upon emailed information

Arrive and deduct patient records on Practice computer system

Cover duties for other staff absence

Keyholders to open premises and deactivate alarm at start of day when first to arrive

Ensure building is secured and lights switched off during lock up procedure

Ensure waiting room/noticeboards are kept tidy

Ensure kitchen is kept clean and tidy

Observe health and safety guidelines at all times

Observe GDPR and confidentiality guidelines at all times

Complete other core tasks to support smooth running of reception

Offer help to all colleagues

Any other reasonable duties as necessary

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us about yourself and your background in reception or administrative roles?

2. What motivated you to apply for this receptionist position at Bodey Medical Centre?

3. What specific experience do you have in dealing with patients or clients in a healthcare setting?

4. How proficient are you with using computer systems for patient management, and which software have you used in the past?

5. Can you describe a time when you had to handle a difficult or upset patient? How did you manage the situation?

Start a practice interview... NEW!

1. Can you tell us about yourself and your background in reception or administrative roles?

2. What motivated you to apply for this receptionist position at Bodey Medical Centre?

3. What specific experience do you have in dealing with patients or clients in a healthcare setting?

4. How proficient are you with using computer systems for patient management, and which software have you used in the past?

5. Can you describe a time when you had to handle a difficult or upset patient? How did you manage the situation?

Start a practice interview... NEW!

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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