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Receptionist with Bodey Medical Centre in Manchester
We are looking for an enthusiastic receptionist/admin assistants to complete our primary care administrative team. You should be proactive, caring and committed to the role and able to work well independently as well as within the team, reporting directly to the Reception Supervisor and Practice Management Team. The role will involve being the initial face of the practice, it is important to have great communication skills, showing empathy when needed. Please see job description for more details. You will work within the administrative team and team working is an essential attribute to being successful in this role. You will need to be able to use your initiative where necessary, whilst at the same time understanding and remaining within your limitations. Training, both internally and externally will be provided as required. Support is always offered from within the team. About us To undertake all aspects of reception duties and ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team. Answer all telephone calls promptly Assess and advise patients how to arrange appointments via AccuRX Triage and book advanced appointments where required Record and handle home visit requests Answer and handle all mobile telephone calls Deal with general enquiries and complaints Contact other providers Register new patients and add to the computer system Arrive patients for their appointments Greet and direct patients and visitors Hand out prescriptions to patients or their representatives Give out test results to patients in accordance with Practice protocols Ensure outstanding queries are explained and handed over to the next shift, as necessary Respond to needs of doctors and nurses during surgery Advise and collect payments from patients for non NHS services Pull, file and print patient records when required Handle requests for repeat prescriptions Raise prescriptions as per Practice protocols Deal with email correspondence from a variety of sources including the surgery website Deal with queries relating to prescriptions Input and extract patient and other information from the Practice computer system Open, scan, attach and distribute post Retrieve and act upon emailed information Arrive and deduct patient records on Practice computer system Cover duties for other staff absence Keyholders to open premises and deactivate alarm at start of day when first to arrive Ensure building is secured and lights switched off during lock up procedure Ensure waiting room/noticeboards are kept tidy Ensure kitchen is kept clean and tidy Observe health and safety guidelines at all times Observe GDPR and confidentiality guidelines at all times Complete other core tasks to support smooth running of reception Offer help to all colleagues Any other reasonable duties as necessary