Interview for Clinical Quality Manager - Discover Great Care Jobs and Jobs In Care Today

This question is optional.
You can skip it

jobsincare
Practice Interview

Clinical Quality Manager • Birmingham
NHS Birmingham and Solihull Integrated Care Board

Thank you for your interest in the position of Clinical Quality Manager in Birmingham with NHS Birmingham and Solihull Integrated Care Board.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

You've already answered some of these questions.

We've marked the ones that you've done with a check

You can continue the interview below.

First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you provide an overview of your career to date and how your previous roles have prepared you for the Clinical Quality Manager position at BSOL ICS? Can you provide an overview of your career to date and how your previous roles have prepared you for the Clinical Quality Manager position at BSOL ICS?

2. What motivated you to apply for this role within the Birmingham and Solihull Integrated Care System, and what do you find most appealing about working in this environment? What motivated you to apply for this role within the Birmingham and Solihull Integrated Care System, and what do you find most appealing about working in this environment?

3. How do you define 'clinical quality' and why is it vital in the context of the NHS? How do you define 'clinical quality' and why is it vital in the context of the NHS?

4. Can you discuss your experience with quality improvement initiatives in healthcare settings? What strategies did you find most effective? Can you discuss your experience with quality improvement initiatives in healthcare settings? What strategies did you find most effective?

5. Describe the methods you have used to monitor and evaluate the quality of healthcare services. How do you ensure that these methods align with both national and local standards? Describe the methods you have used to monitor and evaluate the quality of healthcare services. How do you ensure that these methods align with both national and local standards?

6. Could you give an example of a quality issue you've identified in a previous role? What actions did you take to address it, and what was the outcome? Could you give an example of a quality issue you've identified in a previous role? What actions did you take to address it, and what was the outcome?

7. How do you gather and utilise patient feedback to inform quality improvements? Can you provide a specific example of how patient views influenced a change in service delivery? How do you gather and utilise patient feedback to inform quality improvements? Can you provide a specific example of how patient views influenced a change in service delivery?

8. In your opinion, what is the role of compassionate care in clinical quality, and how can it be effectively monitored? In your opinion, what is the role of compassionate care in clinical quality, and how can it be effectively monitored?

9. How would you approach building collaborative relationships with commissioned providers to ensure adherence to quality standards? How would you approach building collaborative relationships with commissioned providers to ensure adherence to quality standards?

10. Have you ever chaired a meeting with healthcare providers about quality assurance? What were the key challenges you faced, and how did you address them? Have you ever chaired a meeting with healthcare providers about quality assurance? What were the key challenges you faced, and how did you address them?

11. What experience do you have in analysing quality performance data, particularly KPIs and CQUINs? Can you elaborate on a time you used data to influence decision-making? What experience do you have in analysing quality performance data, particularly KPIs and CQUINs? Can you elaborate on a time you used data to influence decision-making?

12. What key elements do you believe should be included in a summary report for a Quality and Safety Committee? What key elements do you believe should be included in a summary report for a Quality and Safety Committee?

13. Describe your leadership style. How do you motivate and support your team to focus on quality improvement? Describe your leadership style. How do you motivate and support your team to focus on quality improvement?

14. How would you ensure that the culture within your team and across the ICS prioritises quality and patient safety? How would you ensure that the culture within your team and across the ICS prioritises quality and patient safety?

15. What do you see as the most significant regulations and guidelines impacting clinical quality in the NHS? How do you stay updated with these developments? What do you see as the most significant regulations and guidelines impacting clinical quality in the NHS? How do you stay updated with these developments?

16. Can you discuss your approach to implementing best practice evidence within service improvement processes? Can you discuss your approach to implementing best practice evidence within service improvement processes?

17. Describe a situation where you faced resistance to change when implementing a quality improvement initiative. How did you manage to overcome this resistance? Describe a situation where you faced resistance to change when implementing a quality improvement initiative. How did you manage to overcome this resistance?

18. How do you approach the escalation of quality and patient safety concerns, and what steps do you take to ensure timely resolution? How do you approach the escalation of quality and patient safety concerns, and what steps do you take to ensure timely resolution?

19. What are your long-term career aspirations, and how does the Clinical Quality Manager role align with these? What are your long-term career aspirations, and how does the Clinical Quality Manager role align with these?

Display all questions

You can answer as many of these questions as you want. Good luck!

2. What motivated you to apply for this role within the Birmingham and Solihull Integrated Care System, and what do you find most appealing about working in this environment?

queo2Q9B General Experience and Background

This question is optional. You can skip it

Saving...

Please wait...

The preview image will be black while recording; please just continue to record your answer as normal.

Interview Summary
• Check and Send

Role: Clinical Quality Manager in Birmingham

Interviewed on Saturday 29 March 2025 at 10:29.

If everything looks good then click below to send your interview.
Your interview will also be saved to your account.

jbnssZe5 NHS Birmingham and Solihull Integrated Care Board {"required":[],"optional":[{"id":"quefaV1z","grouping":"General Experience and Background","question":"Can you provide an overview of your career to date and how your previous roles have prepared you for the Clinical Quality Manager position at BSOL ICS?"},{"id":"queo2Q9B","grouping":"General Experience and Background","question":"What motivated you to apply for this role within the Birmingham and Solihull Integrated Care System, and what do you find most appealing about working in this environment?"},{"id":"queKKjRn","grouping":"Understanding of Quality Assurance","question":"How do you define 'clinical quality' and why is it vital in the context of the NHS?"},{"id":"queiM8ey","grouping":"Understanding of Quality Assurance","question":"Can you discuss your experience with quality improvement initiatives in healthcare settings? What strategies did you find most effective?"},{"id":"queVpUzq","grouping":"Monitoring and Evaluation","question":"Describe the methods you have used to monitor and evaluate the quality of healthcare services. How do you ensure that these methods align with both national and local standards?"},{"id":"que1gZR5","grouping":"Monitoring and Evaluation","question":"Could you give an example of a quality issue you've identified in a previous role? What actions did you take to address it, and what was the outcome?"},{"id":"queWLPov","grouping":"Patient Experience","question":"How do you gather and utilise patient feedback to inform quality improvements? Can you provide a specific example of how patient views influenced a change in service delivery?"},{"id":"queqsdYT","grouping":"Patient Experience","question":"In your opinion, what is the role of compassionate care in clinical quality, and how can it be effectively monitored?"},{"id":"queFvfJa","grouping":"Collaborating with Providers","question":"How would you approach building collaborative relationships with commissioned providers to ensure adherence to quality standards?"},{"id":"queKPvVX","grouping":"Collaborating with Providers","question":"Have you ever chaired a meeting with healthcare providers about quality assurance? What were the key challenges you faced, and how did you address them?"},{"id":"queLE5Br","grouping":"Data Analysis and Reporting","question":"What experience do you have in analysing quality performance data, particularly KPIs and CQUINs? Can you elaborate on a time you used data to influence decision-making?"},{"id":"quetDtpL","grouping":"Data Analysis and Reporting","question":"What key elements do you believe should be included in a summary report for a Quality and Safety Committee?"},{"id":"queVWsCJ","grouping":"Leadership and Teamwork","question":"Describe your leadership style. How do you motivate and support your team to focus on quality improvement?"},{"id":"quegIVfb","grouping":"Leadership and Teamwork","question":"How would you ensure that the culture within your team and across the ICS prioritises quality and patient safety?"},{"id":"queclES8","grouping":"Regulatory Knowledge and Best Practices","question":"What do you see as the most significant regulations and guidelines impacting clinical quality in the NHS? How do you stay updated with these developments?"},{"id":"qued7Fde","grouping":"Regulatory Knowledge and Best Practices","question":"Can you discuss your approach to implementing best practice evidence within service improvement processes?"},{"id":"queZkHm7","grouping":"Handling Challenges","question":"Describe a situation where you faced resistance to change when implementing a quality improvement initiative. How did you manage to overcome this resistance?"},{"id":"queRgWPD","grouping":"Handling Challenges","question":"How do you approach the escalation of quality and patient safety concerns, and what steps do you take to ensure timely resolution?"},{"id":"queYPK66","grouping":"Conclusion","question":"What are your long-term career aspirations, and how does the Clinical Quality Manager role align with these?"}]}

Cancel Interview

{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nClinical Quality Manager with NHS Birmingham and Solihull Integrated Care Board in Birmingham\n\n The Clinical Quality Manager will support the Birmingham and Solihull Integrated Care System (ICS) to deliver the statutory function of continuous quality improvement, though the monitoring and assurance of health services across Birmingham and Solihull. The post-holder will work closely with other members of the Quality team to assure the ICS of the clinical quality of services within the areas of commissioned health services. The post-holder will provide leadership in the ongoing review and triangulation of information and assurance in relation to clinical quality performance, taking action with providers when gaps in quality are identified and ensuring actions are taken to address any quality issues, monitoring progress and working closely with leads in providers. The post-holder will use a range of system feedback mechanisms to assess patient experience and will work with providers to ensure that patient views are gathered, reviewed and acted upon to make continuing improvements to care and treatment. To deliver on a range of quality and patient safety assurance and monitoring activities which will ensure that BSOL ICS is effectively sighted on the quality of care for all patients, and confirm whether such care meets both nationally and locally agreed standards. To communicate and meet regularly with commissioned providers and, where appropriate, attend and chair meetings with such providers on behalf of BSOL ICS, to ensure effective oversight of quality and challenge of all standards of quality and patient safety outcomes and experience Review patient experience information and assess whether providers are acting upon patient feedback to make improvements to services and care, addressing concerns regarding patient experience with the ICB's patient experience lead and providers, to ensure that care pathways are optimised for patients. Use soft and hard intelligence to identify quality issues or risks. Use all available data and best practice evidence, to ensure that the ICS implements the best available approaches to improve quality and safety, working collaboratively with providers and partner agencies to ensure that solutions are robust and system-wide. Provide clinical support and supervision and support to staff and members of the ICB to ensure that quality is at the forefront of delivery of care from a transactional and transformational perspective. About us To deliver on a range of quality and patient safety assurance andmonitoring activities which will ensure that BSOL ICS is effectively sightedon the quality of care for all patients, and confirm whether such care meetsboth nationally and locally agreed contractual standards. This work willinclude, but not be restricted to: reviewing serious incident investigations,undertaking provider quality assurance visits, reviewing KPI and CQUINdata from a quality and patient safety perspective, attending, and reviewingannual quality accounts. To communicate and meet regularly with commissioned providers and,where appropriate, attend and chair meetings with such providers on behalfof BSOL ICS, to ensure effective oversight of quality and challenge of allstandards of quality and patient safety outcomes and experience. To ensure timely and effective monitoring of compassionate care withincommissioned providers as identified in the 6Cs - Care, Compassion,Competence, Communication, Courage and Commitment. To work with providers to promote and assure appropriate standards ofclinical quality and a robust culture of continual quality improvement wherelessons are learnt. To ensuring robust and timely escalation of any quality and/or patient safetyconcerns within commissioned providers to the Associate Director ofNursing, Chief Nursing Officer and other members of the wider BSOLQuality and Patient Safety Team, as appropriate. To prepare and/or contribute towards, detailed summary reports for theattention of the Birmingham and Solihull (BSoL) Quality and SafetyCommittee highlighting any quality and/or patient safety concerns withincommissioned providers. To work with the wider BSOL Quality and Patient Safety Team providingclinical advice and recommendations as appropriate e.g. advising oncontent of provider KPIs and CQUINs. "}