Clinical Quality ManagerinBirminghaminBirminghamPUBLISHED MON 9 DEC 2024
The role also involves regular communication with commissioned providers, attending and chairing meetings, and conducting quality assurance visits. Additionally, the manager will oversee the monitoring of compassionate care, escalate any quality concerns to senior leadership, and contribute to detailed reports for the Quality and Safety Committee. Through collaboration with various stakeholders, the Clinical Quality Manager will ensure a robust culture of quality improvement and patient-centered care is established and maintained.
The Clinical Quality Manager will support the Birmingham and Solihull Integrated Care System (ICS) to deliver the statutory function of continuous quality improvement, though the monitoring and assurance of health services across Birmingham and Solihull. The post-holder will work closely with other members of the Quality team to assure the ICS of the clinical quality of services within the areas of commissioned health services.
The post-holder will provide leadership in the ongoing review and triangulation of information and assurance in relation to clinical quality performance, taking action with providers when gaps in quality are identified and ensuring actions are taken to address any quality issues, monitoring progress and working closely with leads in providers.
The post-holder will use a range of system feedback mechanisms to assess patient experience and will work with providers to ensure that patient views are gathered, reviewed and acted upon to make continuing improvements to care and treatment.
To deliver on a range of quality and patient safety assurance and monitoring activities which will ensure that BSOL ICS is effectively sighted on the quality of care for all patients, and confirm whether such care meets both nationally and locally agreed standards.
To communicate and meet regularly with commissioned providers and, where appropriate, attend and chair meetings with such providers on behalf of BSOL ICS, to ensure effective oversight of quality and challenge of all standards of quality and patient safety outcomes and experience
Review patient experience information and assess whether providers are acting upon patient feedback to make improvements to services and care, addressing concerns regarding patient experience with the ICB's patient experience lead and providers, to ensure that care pathways are optimised for patients.
Use soft and hard intelligence to identify quality issues or risks. Use all available data and best practice evidence, to ensure that the ICS implements the best available approaches to improve quality and safety, working collaboratively with providers and partner agencies to ensure that solutions are robust and system-wide.
Provide clinical support and supervision and support to staff and members of the ICB to ensure that quality is at the forefront of delivery of care from a transactional and transformational perspective.
About us
To deliver on a range of quality and patient safety assurance andmonitoring activities which will ensure that BSOL ICS is effectively sightedon the quality of care for all patients, and confirm whether such care meetsboth nationally and locally agreed contractual standards. This work willinclude, but not be restricted to: reviewing serious incident investigations,undertaking provider quality assurance visits, reviewing KPI and CQUINdata from a quality and patient safety perspective, attending, and reviewingannual quality accounts. To communicate and meet regularly with commissioned providers and,where appropriate, attend and chair meetings with such providers on behalfof BSOL ICS, to ensure effective oversight of quality and challenge of allstandards of quality and patient safety outcomes and experience. To ensure timely and effective monitoring of compassionate care withincommissioned providers as identified in the 6Cs - Care, Compassion,Competence, Communication, Courage and Commitment. To work with providers to promote and assure appropriate standards ofclinical quality and a robust culture of continual quality improvement wherelessons are learnt. To ensuring robust and timely escalation of any quality and/or patient safetyconcerns within commissioned providers to the Associate Director ofNursing, Chief Nursing Officer and other members of the wider BSOLQuality and Patient Safety Team, as appropriate. To prepare and/or contribute towards, detailed summary reports for theattention of the Birmingham and Solihull (BSoL) Quality and SafetyCommittee highlighting any quality and/or patient safety concerns withincommissioned providers. To work with the wider BSOL Quality and Patient Safety Team providingclinical advice and recommendations as appropriate e.g. advising oncontent of provider KPIs and CQUINs.
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