1. Can you tell us about yourself and why you are interested in working as an Admin Assistant at a care home? Can you tell us about yourself and why you are interested in working as an Admin Assistant at a care home?
2. What do you understand about the role of an Admin Assistant in a residential care setting? What do you understand about the role of an Admin Assistant in a residential care setting?
3. What specific experience do you have in administrative support roles? Can you give examples of the tasks you managed? What specific experience do you have in administrative support roles? Can you give examples of the tasks you managed?
4. How comfortable are you with using various computer applications, such as word processing and spreadsheet software? Can you describe your proficiency? How comfortable are you with using various computer applications, such as word processing and spreadsheet software? Can you describe your proficiency?
5. Describe a time when you had to multitask effectively. How did you manage your time and priorities? Describe a time when you had to multitask effectively. How did you manage your time and priorities?
6. How would you approach meeting and greeting visitors to the care home? What impression do you want to convey? How would you approach meeting and greeting visitors to the care home? What impression do you want to convey?
7. Can you provide an example of how you have engaged with residents or clients in a previous role? What did you do to ensure they felt welcomed? Can you provide an example of how you have engaged with residents or clients in a previous role? What did you do to ensure they felt welcomed?
8. How would you handle a phone call from a distressed family member of a resident? What strategies would you use to provide support? How would you handle a phone call from a distressed family member of a resident? What strategies would you use to provide support?
9. Describe a challenging situation you faced in a previous job and how you resolved it. Describe a challenging situation you faced in a previous job and how you resolved it.
10. If you were faced with multiple tasks and a tight deadline, what steps would you take to ensure everything is completed on time? If you were faced with multiple tasks and a tight deadline, what steps would you take to ensure everything is completed on time?
11. How do you typically support your colleagues or managers in your current or previous roles? How do you typically support your colleagues or managers in your current or previous roles?
12. What role do you believe an Admin Assistant plays in creating a supportive environment for staff and residents alike? What role do you believe an Admin Assistant plays in creating a supportive environment for staff and residents alike?
13. What makes you a ‘people person’? Can you share an experience that illustrates your capability in this area? What makes you a ‘people person’? Can you share an experience that illustrates your capability in this area?
14. Why do you think having a genuine interest in residents and their families is important for this role? Why do you think having a genuine interest in residents and their families is important for this role?
15. How do you approach learning new skills or techniques? Are there any specific areas of training that you would like to pursue in this position? How do you approach learning new skills or techniques? Are there any specific areas of training that you would like to pursue in this position?
16. What draws you to Barchester Healthcare specifically, and how do you think you can contribute to our mission of delivering quality care? What draws you to Barchester Healthcare specifically, and how do you think you can contribute to our mission of delivering quality care?
You can answer as many of these questions as you want.
Good luck!