1. Can you tell us a little about yourself and your background in administrative roles?
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Practice Interview
Administrative Assistant Band 3 • Harrow
London North West University Healthcare NHS Trust
Thank you for your interest in the position of Administrative Assistant Band 3
in Harrow
with London North West University Healthcare NHS Trust.
London North West University Healthcare NHS Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
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1. Can you tell us a little about yourself and your background in administrative roles? Can you tell us a little about yourself and your background in administrative roles?
2. Why are you interested in working for the London North West University Healthcare NHS Trust specifically? Why are you interested in working for the London North West University Healthcare NHS Trust specifically?
3. What experience do you have in providing administrative support in a healthcare setting? What experience do you have in providing administrative support in a healthcare setting?
4. How familiar are you with the Patient Access System (PAS) or similar patient management systems? How familiar are you with the Patient Access System (PAS) or similar patient management systems?
5. Can you describe your experience with managing patient appointments and dealing with patient records? Can you describe your experience with managing patient appointments and dealing with patient records?
6. How do you ensure that your communication with patients and staff remains professional and courteous, especially in challenging situations? How do you ensure that your communication with patients and staff remains professional and courteous, especially in challenging situations?
7. Describe a time when you had to manage an angry or upset patient. How did you handle that situation? Describe a time when you had to manage an angry or upset patient. How did you handle that situation?
8. How would you respond if someone approached you with a question that is outside your area of responsibility? How would you respond if someone approached you with a question that is outside your area of responsibility?
9. The role requires maintaining an uncluttered and tidy reception area. How do you prioritise your tasks in order to keep an area organised? The role requires maintaining an uncluttered and tidy reception area. How do you prioritise your tasks in order to keep an area organised?
10. Can you explain your approach to filing documents according to Information Governance policies? What steps do you take to ensure compliance? Can you explain your approach to filing documents according to Information Governance policies? What steps do you take to ensure compliance?
11. Describe a situation where you identified a discrepancy in patient records. What steps did you take to resolve it? Describe a situation where you identified a discrepancy in patient records. What steps did you take to resolve it?
12. In what ways do you handle competing priorities, especially during busy times in the outpatient department? In what ways do you handle competing priorities, especially during busy times in the outpatient department?
13. The job requires supporting managers and supervisors in developing a patient-focused service. How do you define a patient-focused service, and how would you contribute to this? The job requires supporting managers and supervisors in developing a patient-focused service. How do you define a patient-focused service, and how would you contribute to this?
14. How do you adapt to changes within a team or workplace? How do you adapt to changes within a team or workplace?
15. Are you comfortable using various forms of communication (e.g., email, phone, face-to-face) to convey messages? Can you provide an example of when you’ve had to employ multiple communication methods for effective information sharing? Are you comfortable using various forms of communication (e.g., email, phone, face-to-face) to convey messages? Can you provide an example of when you’ve had to employ multiple communication methods for effective information sharing?
16. How proficient are you with Microsoft Office Suite or other relevant software that may aid in your administrative functions? How proficient are you with Microsoft Office Suite or other relevant software that may aid in your administrative functions?
17. How do you ensure that patient data is handled sensitively and in compliance with relevant regulations? How do you ensure that patient data is handled sensitively and in compliance with relevant regulations?
18. Describe how you would ensure that proper processes are followed for audits and handling walk-in patients. Describe how you would ensure that proper processes are followed for audits and handling walk-in patients.
19. What do you think is the most challenging aspect of this role, and how would you address it? What do you think is the most challenging aspect of this role, and how would you address it?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdministrative Assistant Band 3 with London North West University Healthcare NHS Trust in Harrow\n\n Work as part of the Outpatients Department multi-disciplinary team, providing an efficient administrative and Outpatient reception service Complete admin duties as required Record all outpatient attendances (cashing-up) on the Patient Access System Book follow-up appointments File documents according to Information Governance policy Communicate with patients, visitors and staff in a professional and courteous manner Communicate effectively using all available forms of communication Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces Support the Managers and Supervisors in developing a patient focused service Book patient follow-up appointments Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets Record outpatient attendances on Cerner and chase the clinicians for Did Not Attends (DNAs) and Could Not Waits (CNWs) within stipulated timeframes to ensure that the Trust receives appropriate funding Ensure all patient information is complete and up to date on the Trust PAS Identify, investigate and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards Use your written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff Be a calm, supportive, flexible and adaptable member of the team Deal with all enquiries in a professional and co-operative manner Respond politely but firmly with people behaving antisocially and report any verbal abuse Redirect queries to the appropriate person using available information and initiative and send messages via email where possible. Provide non-clinical advice and guidance regarding appointments Process patient data and appointments using the Trust Patient Access System (PAS) About us To view the main responsibility, please see the attached the Job Description and Person Specification. "}