Band 3: £28,622 to £30,225 a year pa Inclusive of High Cost Area Supplement pro rata
PERMANENT GOOD SALARY
MULTI-DISCIPLINARY NHS
Opportunity to work within a multi-disciplinary team, enhancing collaboration and professional relationships.
Variety of administrative duties providing engagement and skill development, making every day unique.
Contribution to the efficiency of patient care by managing appointments and records, directly impacting patient experience.
Ability to utilize and improve communication skills through direct interaction with patients, visitors, and healthcare staff.
Support the organisation in reaching key performance targets by analyzing patient pathways and facilitating timely appointments.
A dynamic work environment that requires adaptability and problem-solving, fostering personal and professional growth.
The Administrative Assistant will work within the Outpatients Department at Harrow, providing crucial administrative support and reception services as part of a multi-disciplinary team. Key responsibilities include:
- Performing various administrative tasks and maintaining patient records accurately on the Patient Access System (PAS).
- Scheduling follow-up appointments and managing patient pathways to meet RTT targets.
- Maintaining a professional and tidy reception area, ensuring hygiene standards are upheld.
- Communicating effectively with patients, visitors, and staff, handling queries professionally, and providing non-clinical guidance regarding appointments.
- Monitoring attendance records, following up on Did Not Attends (DNAs), and ensuring accuracy of patient information.
- Supporting departmental management in enhancing patient-focused services and adhering to Trust standards in various processes.
The role demands strong communication skills, ability to handle enquiries calmly, and a flexible approach within a supportive team environment.
- Work as part of the Outpatients Department multi-disciplinary team, providing an efficient administrative and Outpatient reception service
- Complete admin duties as required
- Record all outpatient attendances (cashing-up) on the Patient Access System
- Book follow-up appointments
- File documents according to Information Governance policy
- Communicate with patients, visitors and staff in a professional and courteous manner
- Communicate effectively using all available forms of communication
- Maintain an uncluttered and tidy reception area
- Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
- Support the Managers and Supervisors in developing a patient focused service
- Book patient follow-up appointments
- Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
- Record outpatient attendances on Cerner and chase the clinicians for Did Not Attends (DNAs) and Could Not Waits (CNWs) within stipulated timeframes to ensure that the Trust receives appropriate funding
- Ensure all patient information is complete and up to date on the Trust PAS
- Identify, investigate and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date
- Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
- Use your written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
- Be a calm, supportive, flexible and adaptable member of the team
- Deal with all enquiries in a professional and co-operative manner
- Respond politely but firmly with people behaving antisocially and report any verbal abuse
- Redirect queries to the appropriate person using available information and initiative and send messages via email where possible.
- Provide non-clinical advice and guidance regarding appointments
- Process patient data and appointments using the Trust Patient Access System (PAS)
About us
To view the main responsibility, please see the attached the Job Description and Person Specification.
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
Start practice interview...
NEW!
1. Can you tell us a little about yourself and your background in administrative roles?
2. Why are you interested in working for the London North West University Healthcare NHS Trust specifically?
3. What experience do you have in providing administrative support in a healthcare setting?
4. How familiar are you with the Patient Access System (PAS) or similar patient management systems?
5. Can you describe your experience with managing patient appointments and dealing with patient records?
1. Can you tell us a little about yourself and your background in administrative roles?
2. Why are you interested in working for the London North West University Healthcare NHS Trust specifically?
3. What experience do you have in providing administrative support in a healthcare setting?
4. How familiar are you with the Patient Access System (PAS) or similar patient management systems?
5. Can you describe your experience with managing patient appointments and dealing with patient records?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for an Administrative Assistant Band 3:
Click to view
To work as an Administrative Assistant Band 3 in the UK, particularly within the NHS or similar organizations, you'll typically need a range of skills and qualities. While specific requirements can vary based on the employer and the nature of the role, here are some commonly sought-after skills for this position:
Essential Skills
1. Communication Skills:
- Ability to communicate effectively, both verbally and in writing.
- Good listening skills and the ability to convey information clearly to team members and other stakeholders.
2. Organizational Skills:
- Strong ability to manage time effectively.
- Competence in organizing documents, files, and schedules.
3. IT Proficiency:
- Familiarity with office software packages such as Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Ability to use databases and handling spreadsheets may also be necessary.
4. Attention to Detail:
- A keen eye for detail to ensure accuracy in documents and communication.
- Ability to proofread and check for errors or inconsistencies in paperwork.
5. Interpersonal Skills:
- Ability to work well within a team.
- Skill in building positive relationships with colleagues, clients, and stakeholders.
6. Flexibility and Adaptability:
- Willingness to adapt to changing responsibilities and a dynamic work environment.
- Ability to manage and prioritize multiple tasks.
7. Problem-Solving Skills:
- Capability to identify issues and seek solutions efficiently.
8. Confidentiality and Professionalism:
- Understanding the importance of confidentiality, especially in roles dealing with sensitive information.
- Professional demeanor and reliability.
Desirable Skills
1. Experience in Administrative Roles:
- Prior experience in administrative support or related roles can be advantageous.
2. Knowledge of Healthcare Systems:
- Familiarity with NHS processes or healthcare environments may be beneficial.
3. Customer Service Skills:
- Ability to handle inquiries and assist patients or clients effectively.
4. Project Management Skills:
- Basic skills in managing projects and tasks might be useful, especially in larger organizations.
5. Basic Financial Skills:
- Understanding basic financial processes, such as invoicing or budget tracking.
6. Public Sector Awareness:
- Insight into public sector operations, especially if working within an NHS framework.
Qualifications
While specific qualifications can vary, having a good level of education (such as GCSEs or equivalent) and relevant vocational qualifications (like NVQs in Business Administration) can be beneficial.
More from London North West University Healthcare NHS Trust
