Interview for Reception Team Leader - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Reception Team Leader • London
Paddington Green Health Centre

Thank you for your interest in the position of Reception Team Leader in London with Paddington Green Health Centre.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you describe your previous experience as a medical receptionist, particularly in a busy practice environment? Can you describe your previous experience as a medical receptionist, particularly in a busy practice environment?

2. What specific skills do you believe are essential for a Reception Team Leader in a healthcare setting? What specific skills do you believe are essential for a Reception Team Leader in a healthcare setting?

3. Have you had experience directly supervising a team? If so, how did you motivate and support your team members? Have you had experience directly supervising a team? If so, how did you motivate and support your team members?

4. How would you approach training new reception staff to ensure they meet the required standards? How would you approach training new reception staff to ensure they meet the required standards?

5. Can you provide an example of a time when you successfully resolved a conflict or issue within your team? What steps did you take? Can you provide an example of a time when you successfully resolved a conflict or issue within your team? What steps did you take?

6. How do you promote teamwork among your reception staff, especially in a fast-paced environment? How do you promote teamwork among your reception staff, especially in a fast-paced environment?

7. In your opinion, what constitutes excellent patient service in a healthcare setting, and how would you ensure your team delivers this? In your opinion, what constitutes excellent patient service in a healthcare setting, and how would you ensure your team delivers this?

8. How would you handle a difficult or upset patient at the reception desk? How would you handle a difficult or upset patient at the reception desk?

9. Can you share an experience where you went above and beyond for a patient or colleague? Can you share an experience where you went above and beyond for a patient or colleague?

10. What strategies would you implement to improve the efficiency of reception operations at the practice? What strategies would you implement to improve the efficiency of reception operations at the practice?

11. How do you keep your team informed about updates to reception procedures or protocols? How do you keep your team informed about updates to reception procedures or protocols?

12. How do you prioritise tasks during busy periods to ensure all reception duties are completed? How do you prioritise tasks during busy periods to ensure all reception duties are completed?

13. How do you ensure effective communication between the reception team and other members of the multidisciplinary team? How do you ensure effective communication between the reception team and other members of the multidisciplinary team?

14. Can you describe a situation where you had to liaise with external agencies? How did you ensure the communication was clear and effective? Can you describe a situation where you had to liaise with external agencies? How did you ensure the communication was clear and effective?

15. How do you manage the flow of information from patients to clinical staff to ensure no queries are overlooked? How do you manage the flow of information from patients to clinical staff to ensure no queries are overlooked?

16. How do you champion continuous improvement within your team? How do you champion continuous improvement within your team?

17. What do you consider to be your greatest strength as a leader, and how do you use it to benefit your team? What do you consider to be your greatest strength as a leader, and how do you use it to benefit your team?

18. Are there any particular quality improvement initiatives you have championed or participated in previously? Please elaborate. Are there any particular quality improvement initiatives you have championed or participated in previously? Please elaborate.

19. What do you find most rewarding about working as a medical receptionist? What do you find most rewarding about working as a medical receptionist?

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1. Can you describe your previous experience as a medical receptionist, particularly in a busy practice environment?

queqyWWM Experience and Background

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Interview Summary
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Role: Reception Team Leader in London

Interviewed on Wednesday 16 April 2025 at 10:18.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReception Team Leader with Paddington Green Health Centre in London\n\n We are looking for an experienced medical receptionist to join our team. This vacancy is for a morning receptionist team leader 7.45am - 1.45pm Monday to Friday. Paddington Green Health Centre is a busy GP Practice serving over 11,000 patients from our local and diverse area. We have a large team of staff who work together to care for our patients and for each other. To be responsible for the efficient day to day supervision and direction of the reception team, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the practice. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. About us The following are the core responsibilities of the Reception Team Leader. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Team Leader will be responsible for: a. To primarily be one of the reception team and deliver all reception duties to the required standard of the practice. b. Overseeing the reception operations of the practice, ensuring reception staff achieve their primary responsibilities each day c. Supporting all reception staff, providing guidance and direction, working with the operations manager to ensure staff within your team are fully trained and competent with all processes and procedures d. Be the first point of contact for the team for any issues that arise at reception e. Support the reception team to de-escalate any incidents that arise f. Working with the Operations Manager to ensure that reception team are up to date with mandatory training. g. Reviewing and updating all reception procedures as required with the support of the Operations Manager and Business Manager h. Work with the Operations Manager to ensure that sufficient cover is provided for periods of leave and other staff absences within your team. i. Monitor and maintain the reception area and notice boards j. Attend meetings for team leaders to represent the views of the reception team k. Champion continuous improvement, encouraging staff to participate and make suggestions for QI initiatives l. Maintain and monitor the practice appointment system m. Process personal, telephone and e-requests for appointments n. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately o. Signpost patients to the correct service p. Initiating contact with and responding to, requests from patients, team members and external agencies q. Code data on the clinical IT system r. Photocopy documentation as required s. Processing of repeat prescriptions, ensuring they are processed accurately and efficiently t. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team u. Manage all queries as necessary in an efficient manner v. Maintain a clean, tidy, effective working area at all times w. Support all clinical staff with general tasks as requested "}