Paddington Green Health Centre rAkE2l2R
In addition to supervising, the successful candidate will handle various administrative tasks, including processing requests for appointments and prescriptions, coding data on the clinical IT system, and addressing patient queries. This position requires strong leadership skills, excellent communication abilities, and a commitment to delivering high-quality patient care within a busy GP practice that serves a diverse community of over 11,000 patients.
We are looking for an experienced medical receptionist to join our team. This vacancy is for a morning receptionist team leader 7.45am - 1.45pm Monday to Friday.
Paddington Green Health Centre is a busy GP Practice serving over 11,000 patients from our local and diverse area. We have a large team of staff who work together to care for our patients and for each other.
To be responsible for the efficient day to day supervision and direction of the reception team, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the practice.
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
The following are the core responsibilities of the Reception Team Leader. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Reception Team Leader will be responsible for:
a. To primarily be one of the reception team and deliver all reception duties to the required standard of the practice.
b. Overseeing the reception operations of the practice, ensuring reception staff achieve their primary responsibilities each day
c. Supporting all reception staff, providing guidance and direction, working with the operations manager to ensure staff within your team are fully trained and competent with all processes and procedures
d. Be the first point of contact for the team for any issues that arise at reception
e. Support the reception team to de-escalate any incidents that arise
f. Working with the Operations Manager to ensure that reception team are up to date with mandatory training.
g. Reviewing and updating all reception procedures as required with the support of the Operations Manager and Business Manager
h. Work with the Operations Manager to ensure that sufficient cover is provided for periods of leave and other staff absences within your team.
i. Monitor and maintain the reception area and notice boards
j. Attend meetings for team leaders to represent the views of the reception team
k. Champion continuous improvement, encouraging staff to participate and make suggestions for QI initiatives
l. Maintain and monitor the practice appointment system
m. Process personal, telephone and e-requests for appointments
n. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
o. Signpost patients to the correct service
p. Initiating contact with and responding to, requests from patients, team members and external agencies
q. Code data on the clinical IT system
r. Photocopy documentation as required
s. Processing of repeat prescriptions, ensuring they are processed accurately and efficiently
t. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
u. Manage all queries as necessary in an efficient manner
v. Maintain a clean, tidy, effective working area at all times
w. Support all clinical staff with general tasks as requested
