Interview for PALS Assistant - Patient Experience

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Practice Interview

Practice Interview

PALS Assistant - Patient Experience • Stevanage
East and North Herts NHS Trust

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Role: PALS Assistant - Patient Experience in Stevanage

Interviewed on Sunday 19 January 2025 at 16:50.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPALS Assistant - Patient Experience with East and North Herts NHS Trust in Stevanage\n\n We are recruiting for a PALS Assistant - Patient Experience who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will provide administrative support to the Complaints, PALS and Patient and Carer Experience Lead Assist in providing support with a variety of administrative tasks for the teams within the Patient and Carer Experience (PACE) Service. Supporting staff in gaining feedback from patients, their friends and family to find out about their experience and what matters most to them. You will collate patient experience feedback and make it available to staff and for display in public areas of the Trust. Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond! Supporting the PALS department with day to day tasks such as taking phone calls and calling patients to which tor raise concerns, visiting wards, chasing open cases and any additional administration tasks. Manually inputting the Friends and Family surveys into ENHance Calling patients for feedback about their experiences About us Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. "}