PALS Assistant - Patient Experience inStevanage inStevanage PUBLISHED
FRI 13 DEC 2024
East and North Herts NHS Trust rrjEkZue
Candidates should align with the Trust's core values of Inclusion, Respect, and Improvement. The position requires engagement with patients to understand their experiences, and assistance in the day-to-day operations of the PALS department. Overall, the role is critical in enhancing patient experience and supporting the Trust’s commitment to outstanding care and service.
We are recruiting for a PALS Assistant - Patient Experience who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will provide administrative support to the Complaints, PALS and Patient and Carer Experience Lead Assist in providing support with a variety of administrative tasks for the teams within the Patient and Carer Experience (PACE) Service.
Supporting staff in gaining feedback from patients, their friends and family to find out about their experience and what matters most to them.
You will collate patient experience feedback and make it available to staff and for display in public areas of the Trust.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
- Supporting the PALS department with day to day tasks such as taking phone calls and calling patients to which tor raise concerns, visiting wards, chasing open cases and any additional administration tasks.
- Manually inputting the Friends and Family surveys into ENHance
- Calling patients for feedback about their experiences
About us
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
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