PALS Assistant - Patient Experience in Stevanage inStevanage PUBLISHED FRI 13 DEC 2024 Jump to job information section
East and North Herts NHS Trust rrjEkZue
Job description
We are recruiting for a PALS Assistant - Patient Experience who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will provide administrative support to the Complaints, PALS and Patient and Carer Experience Lead Assist in providing support with a variety of administrative tasks for the teams within the Patient and Carer Experience (PACE) Service.
Supporting staff in gaining feedback from patients, their friends and family to find out about their experience and what matters most to them.
You will collate patient experience feedback and make it available to staff and for display in public areas of the Trust.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
- Supporting the PALS department with day to day tasks such as taking phone calls and calling patients to which tor raise concerns, visiting wards, chasing open cases and any additional administration tasks.
- Manually inputting the Friends and Family surveys into ENHance
- Calling patients for feedback about their experiences
About us
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
A quick tap lets us tune future job matches for you
Scan with your phone to return to this page later.