{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nWard Clerk with Lincolnshire Community Health Service NHS Trust in Gainsborough\n\n Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user? If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our team on Scotter ward. You should be willing and available to work on a shift basis between Monday to Sunday. Following policies, procedures and quality standards, to provide a professional and efficient administrative service which enables our clinical teams to focus on delivering patient care. To communicate in a timely, sensitive and empathetic manner with patients and clients either verbally or non-verbally, ensuring accurate details are recorded and either actioned or passed in a timely manner to the responsible person/team. About us Answer telephone call, respond to enquiries from patients and clients, including handling potentially difficult calls, in a professional manner, assessing the urgency, taking messages and passing to the relevant person where necessary. Book, amend or cancel patient appointments, by telephone or face to face, ensuring all records are updated and patients and clients are informed. Advise patients on access to and use of services. Maintain accurate patient records using both computer and paper. Receive, record, transmit, store and retrieve information from paper or electronic records and databases. Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties. Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures. Adhere to LCHS's information governance requirements, treat all information as confidential and abide by the Data Protection Act. "}