Ward Clerk inGainsborough inGainsborough PUBLISHED
MON 4 NOV 2024
Opportunity to make a positive difference in patients' experiences within the NHS.
Engaging and dynamic work environment where no two days are the same, providing variety and challenges.
Development of strong communication skills through interaction with patients and clients in various situations.
Gain valuable administrative experience and enhance proficiency in IT and Microsoft Office applications.
Integral role in supporting clinical teams, allowing them to focus more on delivering patient care.
Exposure to diverse administrative functions, enhancing overall skill set and professional growth.
The Ward Clerk position at Gainsborough with Lincolnshire Community Health Service NHS Trust seeks an individual with strong communication and administrative skills, particularly in a fast-paced office environment. Candidates should be proficient in Microsoft Office and IT, and be willing to work shifts across the week. The role involves providing professional administrative support to clinical teams, managing patient interactions sensitively, and ensuring clear communication. Key responsibilities include handling telephone inquiries, booking patient appointments, maintaining accurate records, and performing various clerical tasks while adhering to policies and confidentiality standards.
The successful applicant will play a vital role in enhancing patient experiences within the NHS, ensuring that all administrative functions are executed efficiently. This includes handling potentially difficult calls, processing referrals, and managing office supplies, all while upholding the trust's governance and quality standards.
The successful applicant will play a vital role in enhancing patient experiences within the NHS, ensuring that all administrative functions are executed efficiently. This includes handling potentially difficult calls, processing referrals, and managing office supplies, all while upholding the trust's governance and quality standards.
Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user?
If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our team on Scotter ward.
You should be willing and available to work on a shift basis between Monday to Sunday.
Following policies, procedures and quality standards, to provide a professional and efficient administrative service which enables our clinical teams to focus on delivering patient care.
To communicate in a timely, sensitive and empathetic manner with patients and clients either verbally or non-verbally, ensuring accurate details are recorded and either actioned or passed in a timely manner to the responsible person/team.
About us
- Answer telephone call, respond to enquiries from patients and clients, including handling potentially difficult calls, in a professional manner, assessing the urgency, taking messages and passing to the relevant person where necessary.
- Book, amend or cancel patient appointments, by telephone or face to face, ensuring all records are updated and patients and clients are informed. Advise patients on access to and use of services.
- Maintain accurate patient records using both computer and paper. Receive, record, transmit, store and retrieve information from paper or electronic records and databases.
- Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties.
- Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures.
- Adhere to LCHS's information governance requirements, treat all information as confidential and abide by the Data Protection Act.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Ward Clerk:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
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