{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nBand 4 Telecommunication Supervisor with University Hospitals Birmingham NHS Foundation Trust in Birmingham, West Midlands\n\n The Switchboard Supervisor will assist the Switchboard Team Leader in the management of the 24/7 telecommunications function. To be responsible for supervising the switchboard operators, ensuring provision of a responsive, customer focussed service The post holder will be a key member of the IT Service Centre team with specific responsibilities for the day-to-day operational management of staff and services as well as implanting and maintenance of switchboard databases. *To be the first point of contact for any reported issues, incidents or queries. To deal with these by taking necessary action, to keep appropriate records which include maintaining a handover book so that information can be passed between supervisors/managers. *To provide a point of contact for service users: who may be highly emotional and or distressed: provide and receive complex or sensitive information, where persuasive, motivational, negotiating empathetic or re-assurance skills are required. *Recognise there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, as required, arrange/ access to information, support and other services to aid effective communication. *To resolve any issues identified by the team, ensuring that the relevant managers are aware of these and the action that has been taken to resolve them. *To resolve any complaints made about the service and note any actions taken, escalating if appropriate. *To be responsible for the covering of shifts if an emergency staffing problem presents itself. On some occasions, this may mean that self-cover is needed to ensure that emergency-trained telephonists are on duty at all times. *Attend departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively. *Apply the principles of information governance and patient confidentiality to all aspects of your role. About us *Please Note : For a detailed job description for this vacancy, please see attached Job Description* "}