{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Services Clerk with The Adam Practice in Poole, Dorset\n\n To receive and assist patients to access appropriate healthcare professionals on the telephone, face to face and through online services. To process a variety of patient administration to support the effective day-to-day delivery of clinics and services that The Adam Practice provides. To welcome all patients and visitors to the practice at reception in a courteous and professional manner, ensuring they access services as appropriate and providing additional support as required i.e. interpreters. Answer incoming calls and process requests in line with current protocols. To use the electronic appointment system, booking and cancelling appointments, maintaining and monitoring the system. Carrying out a range of administration tasks relating to clinical services and patient care, including data entry on the clinical systems, extracting data, filing and scanning of documents. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Opening and closing practice premises and maintaining security. We have various shifts available, days, hours and location to be discussed at interview. About us The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. "}