Patient Services Clerk inPoole inPoole PUBLISHED WED 16 OCT 2024

PERMANENT

The Adam Practice rH4M3bcv

The Patient Services Clerk at The Adam Practice in Poole is responsible for assisting patients in accessing appropriate healthcare services, both in-person and remotely, while providing a welcoming and professional environment. Key duties include managing incoming calls, booking and canceling appointments using the electronic appointment system, and carrying out various administrative tasks such as data entry, document filing, and communication facilitation among patients and healthcare professionals.

The role also involves ensuring efficient day-to-day operations of the practice, offering secretarial and clerical support to clinical staff, and maintaining security protocols by opening and closing the premises. Candidates will have the opportunity to discuss their preferred shifts and working hours during the interview process.

To receive and assist patients to access appropriate healthcare professionals on the telephone, face to face and through online services. To process a variety of patient administration to support the effective day-to-day delivery of clinics and services that The Adam Practice provides.

To welcome all patients and visitors to the practice at reception in a courteous and professional manner, ensuring they access services as appropriate and providing additional support as required i.e. interpreters.

Answer incoming calls and process requests in line with current protocols.

To use the electronic appointment system, booking and cancelling appointments, maintaining and monitoring the system.

Carrying out a range of administration tasks relating to clinical services and patient care, including data entry on the clinical systems, extracting data, filing and scanning of documents.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Opening and closing practice premises and maintaining security.

We have various shifts available, days, hours and location to be discussed at interview.

About us
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

More information related to this job opportunity, from jobsincare:

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Useful skills for a Patient Services Clerk: Click to view

To work as a Patient Services Clerk in the UK, you will typically need a combination of skills and qualifications. Here are some key skills that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff.

2. Customer Service: A patient-focused attitude and the ability to handle inquiries, complaints, and requests with professionalism and empathy.

3. Organizational Skills: Ability to manage multiple tasks efficiently, maintain patient records, and prioritize responsibilities.

4. Attention to Detail: Accurately entering patient information and ensuring records are up to date and compliant with regulations.

5. IT Skills: Proficiency in using computer systems and software, including electronic health records (EHR) and Microsoft Office applications.

6. Teamwork: Ability to work collaboratively with other healthcare staff to ensure smooth operations within the healthcare setting.

7. Confidentiality and Data Protection Awareness: Understanding of patient confidentiality regulations (such as GDPR) and the importance of safeguarding patient information.

8. Problem-Solving Skills: Ability to assess issues that may arise in patient services and find solutions quickly and effectively.

9. Time Management: Effectively managing your time to meet deadlines and handle high volumes of work, particularly in busy healthcare settings.

10. Adaptability: Being flexible and able to adjust to changing procedures, policies, and environments in healthcare.

11. Basic Medical Terminology Knowledge: Familiarity with medical language can be beneficial for understanding patient files and communicating effectively.

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