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Saving... jbnsyNfl James Paget University Hospitals NHS Foundation Trust {"required":[],"optional":[{"id":"queCJor0","grouping":"General Questions","question":"Can you tell us a bit about yourself and your professional background related to medical administration?"},{"id":"queshAuf","grouping":"General Questions","question":"What attracted you to this position at James Paget University Hospitals NHS Foundation Trust?"},{"id":"queZ6lla","grouping":"Experience and Skills","question":"Describe your previous experience in a medical administration or similar role. What were your primary responsibilities?"},{"id":"queUty2C","grouping":"Experience and Skills","question":"What database systems or software have you used in your previous roles to manage patient information? How familiar are you with Trust PAS system?"},{"id":"queydKLq","grouping":"Experience and Skills","question":"Can you give us an example of a time when you had to manage a high volume of patient enquiries? How did you prioritise your tasks?"},{"id":"que6KPeh","grouping":"Experience and Skills","question":"What is your experience with medical audio typing, and how do you ensure accuracy in your work?"},{"id":"quephrLk","grouping":"Customer Care and Communication","question":"How do you ensure you provide a high standard of customer care when interacting with patients and their families?"},{"id":"quesZA5y","grouping":"Customer Care and Communication","question":"Can you describe a situation where you had to deal with a difficult patient or relative? What approach did you take?"},{"id":"queFw4p2","grouping":"Customer Care and Communication","question":"What strategies do you use to communicate sensitive information to patients?"},{"id":"queYExpd","grouping":"Teamwork and Initiative","question":"How do you see your role contributing to the overall efficiency of the outpatient team?"},{"id":"quew2RCo","grouping":"Teamwork and Initiative","question":"Can you provide an example of when you took the initiative to improve a process or service in your previous jobs?"},{"id":"queh8yIb","grouping":"Teamwork and Initiative","question":"How do you manage interpersonal relationships within a team, especially when working under pressure?"},{"id":"queTV8tl","grouping":"Adaptability and Flexibility","question":"This role requires working flexibly, including managing service needs during weekends or bank holidays. How do you feel about this?"},{"id":"queWHRTB","grouping":"Adaptability and Flexibility","question":"Describe a time you had to adapt to a significant change in your work environment or responsibilities. How did you handle it?"},{"id":"que7kneq","grouping":"Compliance and Policy","question":"What is your understanding of the importance of adhering to Trust guidelines and Standard Operating Procedures in a medical setting?"},{"id":"queS2JGB","grouping":"Compliance and Policy","question":"How would you ensure that patient records are kept up to date and in accordance with Trust Policy?"},{"id":"queW7vQo","grouping":"Professional Development","question":"What steps do you take to maintain your knowledge and competencies in medical administration?"},{"id":"quenQLdq","grouping":"Professional Development","question":"Are you willing to undertake further training associated with the role, including any specific to Referral To Treatment (RTT) modules?"},{"id":"queqrGIH","grouping":"Closing Questions","question":"What do you consider the most challenging aspect of working as a medical administrator, and how would you approach that challenge?"}]} ![]()
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Practice Interview
Practice Interview
Medical Administrator • Great Yarmouth
James Paget University Hospitals NHS Foundation Trust
Thank you for your interest in the position of Medical Administrator
in Great Yarmouth
with James Paget University Hospitals NHS Foundation Trust.
James Paget University Hospitals NHS Foundation Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you tell us a bit about yourself and your professional background related to medical administration? Can you tell us a bit about yourself and your professional background related to medical administration?
2. What attracted you to this position at James Paget University Hospitals NHS Foundation Trust? What attracted you to this position at James Paget University Hospitals NHS Foundation Trust?
3. Describe your previous experience in a medical administration or similar role. What were your primary responsibilities? Describe your previous experience in a medical administration or similar role. What were your primary responsibilities?
4. What database systems or software have you used in your previous roles to manage patient information? How familiar are you with Trust PAS system? What database systems or software have you used in your previous roles to manage patient information? How familiar are you with Trust PAS system?
5. Can you give us an example of a time when you had to manage a high volume of patient enquiries? How did you prioritise your tasks? Can you give us an example of a time when you had to manage a high volume of patient enquiries? How did you prioritise your tasks?
6. What is your experience with medical audio typing, and how do you ensure accuracy in your work? What is your experience with medical audio typing, and how do you ensure accuracy in your work?
7. How do you ensure you provide a high standard of customer care when interacting with patients and their families? How do you ensure you provide a high standard of customer care when interacting with patients and their families?
8. Can you describe a situation where you had to deal with a difficult patient or relative? What approach did you take? Can you describe a situation where you had to deal with a difficult patient or relative? What approach did you take?
9. What strategies do you use to communicate sensitive information to patients? What strategies do you use to communicate sensitive information to patients?
10. How do you see your role contributing to the overall efficiency of the outpatient team? How do you see your role contributing to the overall efficiency of the outpatient team?
11. Can you provide an example of when you took the initiative to improve a process or service in your previous jobs? Can you provide an example of when you took the initiative to improve a process or service in your previous jobs?
12. How do you manage interpersonal relationships within a team, especially when working under pressure? How do you manage interpersonal relationships within a team, especially when working under pressure?
13. This role requires working flexibly, including managing service needs during weekends or bank holidays. How do you feel about this? This role requires working flexibly, including managing service needs during weekends or bank holidays. How do you feel about this?
14. Describe a time you had to adapt to a significant change in your work environment or responsibilities. How did you handle it? Describe a time you had to adapt to a significant change in your work environment or responsibilities. How did you handle it?
15. What is your understanding of the importance of adhering to Trust guidelines and Standard Operating Procedures in a medical setting? What is your understanding of the importance of adhering to Trust guidelines and Standard Operating Procedures in a medical setting?
16. How would you ensure that patient records are kept up to date and in accordance with Trust Policy? How would you ensure that patient records are kept up to date and in accordance with Trust Policy?
17. What steps do you take to maintain your knowledge and competencies in medical administration? What steps do you take to maintain your knowledge and competencies in medical administration?
18. Are you willing to undertake further training associated with the role, including any specific to Referral To Treatment (RTT) modules? Are you willing to undertake further training associated with the role, including any specific to Referral To Treatment (RTT) modules?
19. What do you consider the most challenging aspect of working as a medical administrator, and how would you approach that challenge? What do you consider the most challenging aspect of working as a medical administrator, and how would you approach that challenge?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nMedical Administrator with James Paget University Hospitals NHS Foundation Trust in Great Yarmouth\n\n Medical Administrator NHS AfC: Band 2 22.5 hours per week Permanent position We have an exciting opportunity for a part time Medical Administrator. To provide a full reception service to outpatient clinics, ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines. To provide medical audio/general typing and administrative support to the Sleep Clinic Secretarial Team. To offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust's Code of Values & Behaviours. About us 1. To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trusts Values & Behaviours. 2. To provide a full reception service to the outpatient clinic including, but not limited to: a. Maintaining accurate information and patient demographics within Trust PAS system b. Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties c. Ensuring patients clinical notes are prepared in advance, results are uploaded and arrival and departure times are electronically captured d. Distribution, collation and inputting of clinic outcomes e. Book future appointments and recording of non-attendances 3. To update and process all relevant documentation using both manual and computerised systems as necessary. 4. To answer the telephone and deal with all enquiries to the service in a professional, efficient and empathetic manner. To take accurate messages, record details and pass onto the appropriate team/individual as required. 5. To liaise with Clinicians, secretaries and other support services to ensure that patient enquiries and appointments are dealt with appropriately and efficiently. 6. To work on own initiative and ensure work is prioritised and completed in a timely manner as requested by the Nurse in Charge/Wider Team. 7. To fully participate as a member of the outpatient team and demonstrate effective communication with colleagues and the wider team. 8. To communicate all information and messages to patients in a professional and sensitive manner. 9. To collect, open and distribute mail, as directed, as well as photocopying, filing and record keeping as required. 10. To ensure that the patients records are kept up to date and in good order, in accordance with Trust Policy. 11. To accurately transcribe outpatient clinic attendances etc., by audio, and any other typing as requested. All clinic typing to be transcribed in date order. 12. To be able to prioritise all other typing work appropriately. 13. To ensure the appropriate medical secretary is informed of any administration tasks required as instructed in the dictation. 14. To assist with filing of all patient documentation into the medical case notes and any other filing as deemed necessary. 15. Uploading results. 16. To provide cover for other members of the outpatient team during periods of annual leave and sickness in order to meet service needs. 17. To work flexibly to meet the needs of the service, including weekends and bank holidays as required. 18. To undertake the necessary training associated with the role and to maintain a satisfactory level of knowledge and competencies, to include relevant Referral To Treatment (RTT) modules. 19. To be responsible for meeting and maintaining personal mandatory training requirements. 20. Any other appropriate duties which may be required to meet the needs of the service. "}