Medical Administrator inGreat Yarmouth inGreat Yarmouth PUBLISHED FRI 1 NOV 2024

Band 2 PERMANENT GOOD SALARY

NHS WEEKEND

James Paget University Hospitals NHS Foundation Trust rfXlXiZF

Part-time position offering flexibility with 22.5 hours per week, allowing for a better work-life balance.

Opportunity to make a positive impact on patient care by serving as the first point of contact and ensuring smooth operations in outpatient clinics.

Work within a supportive environment at James Paget University Hospitals NHS Foundation Trust, known for its commitment to patient care and quality service.

Engage in a variety of administrative tasks including audio typing and customer service, providing a diverse work experience.

Gain valuable experience in the healthcare sector while developing important skills such as communication, organization, and teamwork.

Access to ongoing training and development opportunities to enhance professional competencies and career progression.

Contribute to a collaborative team environment, working closely with clinicians and other healthcare professionals to optimize patient services.

The James Paget University Hospitals NHS Foundation Trust is seeking a part-time Medical Administrator in Great Yarmouth to provide comprehensive reception services for outpatient clinics. This role includes processing patient information, referrals, and appointments, as well as offering medical typing and administrative support to the Sleep Clinic Secretarial Team. The successful candidate will be responsible for ensuring high standards of customer care, maintaining accurate patient records, handling telephone inquiries, and liaising with clinical staff to ensure efficient management of patient appointments.

Key responsibilities involve preparing clinical notes, booking future appointments, and maintaining communication with patients and colleagues. The Medical Administrator will also handle documentation, manage mail, transcribe audio recordings, and assist in filing patient records, while ensuring adherence to Trust guidelines, policies, and values. Flexibility is essential, as the role may require working during weekends and holidays, and will include covering for other team members as needed.

Medical Administrator

NHS AfC: Band 2

22.5 hours per week

Permanent position

We have an exciting opportunity for a part time Medical Administrator.

To provide a full reception service to outpatient clinics, ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines.

To provide medical audio/general typing and administrative support to the Sleep Clinic Secretarial Team.

To offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust's Code of Values & Behaviours.

About us
1. To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trusts Values & Behaviours.

2. To provide a full reception service to the outpatient clinic including, but not limited to:

a. Maintaining accurate information and patient demographics within Trust PAS system

b. Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties

c. Ensuring patients clinical notes are prepared in advance, results are uploaded and arrival and departure times are electronically captured

d. Distribution, collation and inputting of clinic outcomes

e. Book future appointments and recording of non-attendances

3. To update and process all relevant documentation using both manual and computerised systems as necessary.

4. To answer the telephone and deal with all enquiries to the service in a professional, efficient and empathetic manner. To take accurate messages, record details and pass onto the appropriate team/individual as required.

5. To liaise with Clinicians, secretaries and other support services to ensure that patient enquiries and appointments are dealt with appropriately and efficiently.

6. To work on own initiative and ensure work is prioritised and completed in a timely manner as requested by the Nurse in Charge/Wider Team.

7. To fully participate as a member of the outpatient team and demonstrate effective communication with colleagues and the wider team.

8. To communicate all information and messages to patients in a professional and sensitive manner.

9. To collect, open and distribute mail, as directed, as well as photocopying, filing and record keeping as required.

10. To ensure that the patients records are kept up to date and in good order, in accordance with Trust Policy.

11. To accurately transcribe outpatient clinic attendances etc., by audio, and any other typing as requested. All clinic typing to be transcribed in date order.

12. To be able to prioritise all other typing work appropriately.

13. To ensure the appropriate medical secretary is informed of any administration tasks required as instructed in the dictation.

14. To assist with filing of all patient documentation into the medical case notes and any other filing as deemed necessary.

15. Uploading results.

16. To provide cover for other members of the outpatient team during periods of annual leave and sickness in order to meet service needs.

17. To work flexibly to meet the needs of the service, including weekends and bank holidays as required.

18. To undertake the necessary training associated with the role and to maintain a satisfactory level of knowledge and competencies, to include relevant Referral To Treatment (RTT) modules.

19. To be responsible for meeting and maintaining personal mandatory training requirements.

20. Any other appropriate duties which may be required to meet the needs of the service.

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us a bit about yourself and your professional background related to medical administration?

2. What attracted you to this position at James Paget University Hospitals NHS Foundation Trust?

3. Describe your previous experience in a medical administration or similar role. What were your primary responsibilities?

4. What database systems or software have you used in your previous roles to manage patient information? How familiar are you with Trust PAS system?

5. Can you give us an example of a time when you had to manage a high volume of patient enquiries? How did you prioritise your tasks?

See all questions

1. Can you tell us a bit about yourself and your professional background related to medical administration?

2. What attracted you to this position at James Paget University Hospitals NHS Foundation Trust?

3. Describe your previous experience in a medical administration or similar role. What were your primary responsibilities?

4. What database systems or software have you used in your previous roles to manage patient information? How familiar are you with Trust PAS system?

5. Can you give us an example of a time when you had to manage a high volume of patient enquiries? How did you prioritise your tasks?

Start a practice interview... NEW!

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Medical Administrator: Click to view

To work as a Medical Administrator in the UK, you'll need a combination of educational qualifications, specific skills, and relevant experience. Here are the key skills and qualifications typically required:

Educational Qualifications:

- Relevant Degree or Qualification: While not mandatory, a degree in health administration, business administration, or a related field can be beneficial. Postgraduate qualifications in healthcare management or administration can also enhance your prospects.

Essential Skills:

1. Organizational Skills: Ability to manage multiple tasks efficiently and prioritize effectively in a fast-paced environment.

2. Communication Skills: Strong verbal and written communication skills to interact with healthcare professionals, patients, and other stakeholders.

3. IT Skills: Proficiency in healthcare management software, electronic health records (EHR), and standard office software (like Microsoft Office). Familiarity with databases and spreadsheets is also valuable.

4. Attention to Detail: Meticulous attention to detail to ensure accuracy in managing patient records, billing, and compliance with legal regulations.

5. Customer Service Orientation: Strong interpersonal skills to provide a welcoming environment for patients and handle their inquiries or concerns.

6. Problem-Solving Skills: Ability to assess situations, identify problems, and propose effective solutions, particularly in a healthcare setting.

7. Knowledge of Healthcare Regulations: Understanding of healthcare policies, laws, and ethical standards relevant to medical administration in the UK, such as GDPR for handling patient information.

8. Teamwork and Collaboration: Ability to work effectively as part of a team with healthcare professionals and administrative staff.

9. Financial Management Skills: Basic understanding of budgeting, billing, and invoicing, as well as managing costs in a healthcare setting.

10. Time Management: Efficiently managing your time to meet deadlines and handle the demands of a busy healthcare environment.

Experience:

- Relevant Work Experience: Experience in administrative roles within healthcare settings can be very advantageous. Internships, volunteer work, or part-time jobs in hospitals, clinics, or medical offices provide practical exposure.

Additional Qualifications:

- Professional Development: Consider certifications or courses related to healthcare management, such as those offered by organizations like the Institute of Healthcare Managers (IHM) or the NHS Leadership Academy.

Personal Attributes:

- Confidentiality and Discretion: Understanding the importance of patient confidentiality and handling sensitive information appropriately.

- Adaptability: Ability to adapt to the evolving healthcare landscape and any changes in regulations or systems.

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