Medical Administrator inGreat Yarmouth inGreat Yarmouth PUBLISHED 1 NOV 2024
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Medical Administrator
NHS AfC: Band 2
22.5 hours per week
Permanent position
We have an exciting opportunity for a part time Medical Administrator.
To provide a full reception service to outpatient clinics, ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines.
To provide medical audio/general typing and administrative support to the Sleep Clinic Secretarial Team.
To offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust's Code of Values & Behaviours.
About us1. To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trusts Values & Behaviours.
2. To provide a full reception service to the outpatient clinic including, but not limited to:
a. Maintaining accurate information and patient demographics within Trust PAS system
b. Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties
c. Ensuring patients clinical notes are prepared in advance, results are uploaded and arrival and departure times are electronically captured
d. Distribution, collation and inputting of clinic outcomes
e. Book future appointments and recording of non-attendances
3. To update and process all relevant documentation using both manual and computerised systems as necessary.
4. To answer the telephone and deal with all enquiries to the service in a professional, efficient and empathetic manner. To take accurate messages, record details and pass onto the appropriate team/individual as required.
5. To liaise with Clinicians, secretaries and other support services to ensure that patient enquiries and appointments are dealt with appropriately and efficiently.
6. To work on own initiative and ensure work is prioritised and completed in a timely manner as requested by the Nurse in Charge/Wider Team.
7. To fully participate as a member of the outpatient team and demonstrate effective communication with colleagues and the wider team.
8. To communicate all information and messages to patients in a professional and sensitive manner.
9. To collect, open and distribute mail, as directed, as well as photocopying, filing and record keeping as required.
10. To ensure that the patients records are kept up to date and in good order, in accordance with Trust Policy.
11. To accurately transcribe outpatient clinic attendances etc., by audio, and any other typing as requested. All clinic typing to be transcribed in date order.
12. To be able to prioritise all other typing work appropriately.
13. To ensure the appropriate medical secretary is informed of any administration tasks required as instructed in the dictation.
14. To assist with filing of all patient documentation into the medical case notes and any other filing as deemed necessary.
15. Uploading results.
16. To provide cover for other members of the outpatient team during periods of annual leave and sickness in order to meet service needs.
17. To work flexibly to meet the needs of the service, including weekends and bank holidays as required.
18. To undertake the necessary training associated with the role and to maintain a satisfactory level of knowledge and competencies, to include relevant Referral To Treatment (RTT) modules.
19. To be responsible for meeting and maintaining personal mandatory training requirements.
20. Any other appropriate duties which may be required to meet the needs of the service.
Medical Administrator
NHS AfC: Band 2
22.5 hours per week
Permanent position
We have an exciting opportunity for a part time Medical Administrator.
To provide a full reception service to outpatient clinics, ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines.
To provide medical audio/general typing and administrative support to the Sleep Clinic Secretarial Team.
To offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust's Code of Values & Behaviours.
About us
1. To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trusts Values & Behaviours.
2. To provide a full reception service to the outpatient clinic including, but not limited to:
a. Maintaining accurate information and patient demographics within Trust PAS system
b. Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties
c. Ensuring patients clinical notes are prepared in advance, results are uploaded and arrival and departure times are electronically captured
d. Distribution, collation and inputting of clinic outcomes
e. Book future appointments and recording of non-attendances
3. To update and process all relevant documentation using both manual and computerised systems as necessary.
4. To answer the telephone and deal with all enquiries to the service in a professional, efficient and empathetic manner. To take accurate messages, record details and pass onto the appropriate team/individual as required.
5. To liaise with Clinicians, secretaries and other support services to ensure that patient enquiries and appointments are dealt with appropriately and efficiently.
6. To work on own initiative and ensure work is prioritised and completed in a timely manner as requested by the Nurse in Charge/Wider Team.
7. To fully participate as a member of the outpatient team and demonstrate effective communication with colleagues and the wider team.
8. To communicate all information and messages to patients in a professional and sensitive manner.
9. To collect, open and distribute mail, as directed, as well as photocopying, filing and record keeping as required.
10. To ensure that the patients records are kept up to date and in good order, in accordance with Trust Policy.
11. To accurately transcribe outpatient clinic attendances etc., by audio, and any other typing as requested. All clinic typing to be transcribed in date order.
12. To be able to prioritise all other typing work appropriately.
13. To ensure the appropriate medical secretary is informed of any administration tasks required as instructed in the dictation.
14. To assist with filing of all patient documentation into the medical case notes and any other filing as deemed necessary.
15. Uploading results.
16. To provide cover for other members of the outpatient team during periods of annual leave and sickness in order to meet service needs.
17. To work flexibly to meet the needs of the service, including weekends and bank holidays as required.
18. To undertake the necessary training associated with the role and to maintain a satisfactory level of knowledge and competencies, to include relevant Referral To Treatment (RTT) modules.
19. To be responsible for meeting and maintaining personal mandatory training requirements.
20. Any other appropriate duties which may be required to meet the needs of the service.
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