Interview for Typist / Booking Clerk - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Typist / Booking Clerk • Doncaster
Doncaster & Bassetlaw Teaching Hospitals NHS FT

Thank you for your interest in the position of Typist / Booking Clerk in Doncaster with Doncaster & Bassetlaw Teaching Hospitals NHS FT.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you describe your previous experience as a typist or booking clerk, particularly in a medical or healthcare setting? Can you describe your previous experience as a typist or booking clerk, particularly in a medical or healthcare setting?

2. What specific medical terminology are you familiar with, and how have you applied this knowledge in past roles? What specific medical terminology are you familiar with, and how have you applied this knowledge in past roles?

3. How proficient are you with typing speed and accuracy, and what measures do you take to ensure high-quality work? How proficient are you with typing speed and accuracy, and what measures do you take to ensure high-quality work?

4. The role requires working in a busy and constantly changing environment. How do you prioritise your tasks when under pressure? The role requires working in a busy and constantly changing environment. How do you prioritise your tasks when under pressure?

5. Can you give us an example of a time when you had to meet a tight deadline? How did you manage your time effectively? Can you give us an example of a time when you had to meet a tight deadline? How did you manage your time effectively?

6. How do you approach communication with healthcare professionals and patients to ensure clarity and understanding? How do you approach communication with healthcare professionals and patients to ensure clarity and understanding?

7. Can you provide an example of a situation where you had to motivate or influence a team member to achieve a goal? What was the outcome? Can you provide an example of a situation where you had to motivate or influence a team member to achieve a goal? What was the outcome?

8. Describe a time when you identified a problem in your work processes. What steps did you take to suggest or implement improvements? Describe a time when you identified a problem in your work processes. What steps did you take to suggest or implement improvements?

9. In managing patient pathways, how would you handle a situation where there are conflicting appointments or scheduling issues? In managing patient pathways, how would you handle a situation where there are conflicting appointments or scheduling issues?

10. This position may require you to travel between different hospital sites. How do you feel about traveling for work, and how would you manage your schedule accordingly? This position may require you to travel between different hospital sites. How do you feel about traveling for work, and how would you manage your schedule accordingly?

11. Given that healthcare settings can be unpredictable, how do you adapt to changes in workload and responsibilities? Given that healthcare settings can be unpredictable, how do you adapt to changes in workload and responsibilities?

12. What strategies do you use to ensure positive interactions with patients, especially when handling inquiries or complaints? What strategies do you use to ensure positive interactions with patients, especially when handling inquiries or complaints?

13. How would you approach a challenging call from a patient who is upset about their appointment details? How would you approach a challenging call from a patient who is upset about their appointment details?

14. What motivates you to work in healthcare administration, and why do you feel you would be a good fit for this role? What motivates you to work in healthcare administration, and why do you feel you would be a good fit for this role?

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You can answer as many of these questions as you want. Good luck!

2. What specific medical terminology are you familiar with, and how have you applied this knowledge in past roles?

queR5VPC Experience and Skills

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Interview Summary
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Role: Typist / Booking Clerk in Doncaster

Interviewed on Saturday 29 March 2025 at 13:36.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nTypist / Booking Clerk with Doncaster & Bassetlaw Teaching Hospitals NHS FT in Doncaster\n\n An exciting opportunity has arisen for an experienced Typist/Booking Clerk, to join Clinical Therapies Administration team based in the CATS Team at Doncaster Royal Infirmary. The successful candidate will be proficient at typing with a good awareness of medical terminology. They will be enthusiastic about challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. They will be highly motivated, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills. Working as part of a multi professional team your main objectives will be to work closely with the central booking services and Team Leaders providing expertise in the proactive management of patient pathways. You will be responsible for the day to day duties of the MSK & CATS Service outpatient services as well as clinic preparation duties, ensuring effective management of referrals and appointments, monitoring & answering patient phone calls. The post will be based at the Doncaster Royal Infirmary site, with an expectation to occasionally travel to Retford Hospital and Bassetlaw Hospital, to ensure service coverage across all sites . About us Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential. "}