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Saving... jbnszbrq Doncaster & Bassetlaw Teaching Hospitals NHS FT {"required":[],"optional":[{"id":"quekjDs3","grouping":"Experience and Skills","question":"Can you describe your previous experience as a typist or booking clerk, particularly in a medical or healthcare setting?"},{"id":"queR5VPC","grouping":"Experience and Skills","question":"What specific medical terminology are you familiar with, and how have you applied this knowledge in past roles?"},{"id":"quejCC37","grouping":"Experience and Skills","question":"How proficient are you with typing speed and accuracy, and what measures do you take to ensure high-quality work?"},{"id":"quekLvfG","grouping":"Working Under Pressure","question":"The role requires working in a busy and constantly changing environment. How do you prioritise your tasks when under pressure?"},{"id":"queSoMAc","grouping":"Working Under Pressure","question":"Can you give us an example of a time when you had to meet a tight deadline? How did you manage your time effectively?"},{"id":"queAx5vS","grouping":"Teamwork and Communication","question":"How do you approach communication with healthcare professionals and patients to ensure clarity and understanding?"},{"id":"queSmDK1","grouping":"Teamwork and Communication","question":"Can you provide an example of a situation where you had to motivate or influence a team member to achieve a goal? What was the outcome?"},{"id":"quew3WZC","grouping":"Problem Solving and Initiative","question":"Describe a time when you identified a problem in your work processes. What steps did you take to suggest or implement improvements?"},{"id":"quetovmN","grouping":"Problem Solving and Initiative","question":"In managing patient pathways, how would you handle a situation where there are conflicting appointments or scheduling issues?"},{"id":"queYHyFa","grouping":"Adaptability and Travel","question":"This position may require you to travel between different hospital sites. How do you feel about traveling for work, and how would you manage your schedule accordingly?"},{"id":"queH3eDb","grouping":"Adaptability and Travel","question":"Given that healthcare settings can be unpredictable, how do you adapt to changes in workload and responsibilities?"},{"id":"quey7XoE","grouping":"Customer Service and Patient Interaction","question":"What strategies do you use to ensure positive interactions with patients, especially when handling inquiries or complaints?"},{"id":"quej6yBY","grouping":"Customer Service and Patient Interaction","question":"How would you approach a challenging call from a patient who is upset about their appointment details?"},{"id":"queCweNa","grouping":"Final Thoughts","question":"What motivates you to work in healthcare administration, and why do you feel you would be a good fit for this role?"}]} ![]()
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Practice Interview
Practice Interview
Typist / Booking Clerk • Doncaster
Doncaster & Bassetlaw Teaching Hospitals NHS FT
Thank you for your interest in the position of Typist / Booking Clerk
in Doncaster
with Doncaster & Bassetlaw Teaching Hospitals NHS FT.
Doncaster & Bassetlaw Teaching Hospitals NHS FT
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you describe your previous experience as a typist or booking clerk, particularly in a medical or healthcare setting? Can you describe your previous experience as a typist or booking clerk, particularly in a medical or healthcare setting?
2. What specific medical terminology are you familiar with, and how have you applied this knowledge in past roles? What specific medical terminology are you familiar with, and how have you applied this knowledge in past roles?
3. How proficient are you with typing speed and accuracy, and what measures do you take to ensure high-quality work? How proficient are you with typing speed and accuracy, and what measures do you take to ensure high-quality work?
4. The role requires working in a busy and constantly changing environment. How do you prioritise your tasks when under pressure? The role requires working in a busy and constantly changing environment. How do you prioritise your tasks when under pressure?
5. Can you give us an example of a time when you had to meet a tight deadline? How did you manage your time effectively? Can you give us an example of a time when you had to meet a tight deadline? How did you manage your time effectively?
6. How do you approach communication with healthcare professionals and patients to ensure clarity and understanding? How do you approach communication with healthcare professionals and patients to ensure clarity and understanding?
7. Can you provide an example of a situation where you had to motivate or influence a team member to achieve a goal? What was the outcome? Can you provide an example of a situation where you had to motivate or influence a team member to achieve a goal? What was the outcome?
8. Describe a time when you identified a problem in your work processes. What steps did you take to suggest or implement improvements? Describe a time when you identified a problem in your work processes. What steps did you take to suggest or implement improvements?
9. In managing patient pathways, how would you handle a situation where there are conflicting appointments or scheduling issues? In managing patient pathways, how would you handle a situation where there are conflicting appointments or scheduling issues?
10. This position may require you to travel between different hospital sites. How do you feel about traveling for work, and how would you manage your schedule accordingly? This position may require you to travel between different hospital sites. How do you feel about traveling for work, and how would you manage your schedule accordingly?
11. Given that healthcare settings can be unpredictable, how do you adapt to changes in workload and responsibilities? Given that healthcare settings can be unpredictable, how do you adapt to changes in workload and responsibilities?
12. What strategies do you use to ensure positive interactions with patients, especially when handling inquiries or complaints? What strategies do you use to ensure positive interactions with patients, especially when handling inquiries or complaints?
13. How would you approach a challenging call from a patient who is upset about their appointment details? How would you approach a challenging call from a patient who is upset about their appointment details?
14. What motivates you to work in healthcare administration, and why do you feel you would be a good fit for this role? What motivates you to work in healthcare administration, and why do you feel you would be a good fit for this role?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nTypist / Booking Clerk with Doncaster & Bassetlaw Teaching Hospitals NHS FT in Doncaster\n\n An exciting opportunity has arisen for an experienced Typist/Booking Clerk, to join Clinical Therapies Administration team based in the CATS Team at Doncaster Royal Infirmary. The successful candidate will be proficient at typing with a good awareness of medical terminology. They will be enthusiastic about challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. They will be highly motivated, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills. Working as part of a multi professional team your main objectives will be to work closely with the central booking services and Team Leaders providing expertise in the proactive management of patient pathways. You will be responsible for the day to day duties of the MSK & CATS Service outpatient services as well as clinic preparation duties, ensuring effective management of referrals and appointments, monitoring & answering patient phone calls. The post will be based at the Doncaster Royal Infirmary site, with an expectation to occasionally travel to Retford Hospital and Bassetlaw Hospital, to ensure service coverage across all sites . About us Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential. "}