Interview for Receptionist/Admin

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Practice Interview

Practice Interview

Receptionist/Admin • Manchester
Charlestown Medical Practice (Northern HealthGPPO)

Thank you for your interest in the position of Receptionist/Admin in Manchester with Charlestown Medical Practice (Northern HealthGPPO).

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Role: Receptionist/Admin in Manchester

Interviewed on Friday 22 November 2024 at 10:10.

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jgmrr8SU Charlestown Medical Practice (Northern HealthGPPO) {"required":[],"optional":[]}

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nReceptionist/Admin with Charlestown Medical Practice (Northern HealthGPPO) in Manchester\n\n Job Title: Receptionist Responsible to: Senior Receptionist Administrator / Practice Manager Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1. Making appointments 2. Taking requests for prescriptions 3. Giving out results 4. Home visit requests 5. Deal with general enquiries and complaints 6. Contacting other providers Reception Duties 8. Register new patients and temporary residents 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints Filing 16. Pulling Lloyd George envelopes when requested by doctors Prescriptions 17. Dealing with requests for repeat prescriptions including EPS 18. Raising prescriptions as per Practice protocols 19. Dealing with queries relating to repeat prescriptions General 20. Input and extract information from Practice computer system 21. Dealing with Docman, Patient Tasks 22. Observe health and safety guidelines at all times 23. General housekeeping (e.g. keeping reception and waiting areas tidy) 24. Ensuring any Safeguarding concerns are responded to appropriately and escalated in line with the Practices Safeguarding Policy. 25. Any other reasonable duties as necessary Working with a dedicated, friendly team in a busy atmosphere to provide the best possible care for our patients Answering telephone, dealing with patient queries, booking appointments. Ordering repeat prescriptions, dealing with incoming letters via post and electronically. Candidate must have good IT knowledge "}