Receptionist/ Admin inManchester inManchester PUBLISHED TUE 26 DEC 2023

Depending on experience PERMANENT
NHS

Charlestown Medical Practice (Northern HealthGPPO) rbF81EtE

Job Title:

Receptionist

Responsible to:

Senior Receptionist Administrator / Practice Manager

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

Making appointments

Taking requests for prescriptions

Giving out results

Home visit requests

Deal with general enquiries and complaints

Contacting other providers

Reception Duties

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Pulling Lloyd George envelopes when requested by doctors

Prescriptions

17.

Dealing with requests for repeat prescriptions including EPS

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to repeat prescriptions

General

20.

Input and extract information from Practice computer system

21.

Dealing with Docman, Patient Tasks

22.

Observe health and safety guidelines at all times

23.

General housekeeping (e.g. keeping reception and waiting areas tidy)

24.

Ensuring any Safeguarding concerns are responded to appropriately and escalated in line with the Practices Safeguarding Policy.

25.

Any other reasonable duties as necessary

Working with a dedicated, friendly team in a busy atmosphere to provide the best possible care for our patients

Answering telephone, dealing with patient queries, booking appointments.

Ordering repeat prescriptions, dealing with incoming letters via post and electronically.

Candidate must have good IT knowledge

Job Title:

Receptionist

Responsible to:

Senior Receptionist Administrator / Practice Manager

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

Making appointments

Taking requests for prescriptions

Giving out results

Home visit requests

Deal with general enquiries and complaints

Contacting other providers

Reception Duties

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Pulling Lloyd George envelopes when requested by doctors

Prescriptions

17.

Dealing with requests for repeat prescriptions including EPS

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to repeat prescriptions

General

20.

Input and extract information from Practice computer system

21.

Dealing with Docman, Patient Tasks

22.

Observe health and safety guidelines at all times

23.

General housekeeping (e.g. keeping reception and waiting areas tidy)

24.

Ensuring any Safeguarding concerns are responded to appropriately and escalated in line with the Practices Safeguarding Policy.

25.

Any other reasonable duties as necessary

Working with a dedicated, friendly team in a busy atmosphere to provide the best possible care for our patients

Answering telephone, dealing with patient queries, booking appointments.

Ordering repeat prescriptions, dealing with incoming letters via post and electronically.

Candidate must have good IT knowledge

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist/Admin: Click to view

Working as a Receptionist or in an administrative role in the UK requires a variety of skills to effectively manage tasks and interact with clients or colleagues. Here are key skills and qualifications often required for these positions:

Essential Skills:

1. Communication Skills:

- Strong verbal and written communication abilities to interact effectively with clients, visitors, and colleagues.

2. Interpersonal Skills:

- Friendly and approachable demeanor to create a welcoming environment. Ability to build rapport with a diverse range of individuals.

3. Organizational Skills:

- Ability to manage multiple tasks and prioritize effectively. Keeping the reception area organized and maintaining schedules.

4. Time Management:

- Skill in managing time efficiently to handle incoming calls, appointments, and administrative tasks without compromising quality.

5. Customer Service:

- Strong focus on providing excellent customer service, addressing inquiries, and resolving issues promptly.

6. IT Proficiency:

- Competency in using office software (e.g., Microsoft Office Suite) for word processing, spreadsheets, and presentations. Familiarity with scheduling and database management software is also beneficial.

7. Attention to Detail:

- Accuracy in managing appointments, data entry, and handling sensitive information.

8. Problem-Solving Skills:

- Ability to think on your feet and address problems as they arise, especially when dealing with clients or scheduling conflicts.

9. Professionalism:

- Maintain a professional attitude and appearance, as first impressions are crucial in a receptionist role.

10. Teamwork:

- Ability to work collaboratively with colleagues and support the team as needed.

Desirable Qualifications:

- Educational Background:

- A minimum of GCSEs in English and Maths (or equivalent). Further education or vocational qualifications in business administration can enhance employability.

- Relevant Experience:

- Prior experience in customer service or administrative roles can be advantageous, even if it’s through internships or part-time jobs.

- Additional Skills:

- Knowledge of specific software systems (like CRM software) or languages can be a plus, depending on the company’s needs.

- Certifications:

- Consider obtaining certifications in administration, customer service, or office management to boost your resume.

Additional Considerations:

- Flexibility in working hours may be required, especially in businesses that operate outside of standard office hours.

- Some roles may require knowledge of industry-specific terminology, so prior experience or interest in the field can be beneficial.

inManchester

53.52270126342773 -2.1868999004364014 Manchester

in Manchester click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more