Receptionist/ Admin inManchester inManchester PUBLISHED 26 DEC 2023
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Job Title:
Receptionist
Responsible to:
Senior Receptionist Administrator / Practice Manager
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions
3.
Giving out results
4.
Home visit requests
5.
Deal with general enquiries and complaints
6.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Filing
16.
Pulling Lloyd George envelopes when requested by doctors
Prescriptions
17.
Dealing with requests for repeat prescriptions including EPS
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to repeat prescriptions
General
20.
Input and extract information from Practice computer system
21.
Dealing with Docman, Patient Tasks
22.
Observe health and safety guidelines at all times
23.
General housekeeping (e.g. keeping reception and waiting areas tidy)
24.
Ensuring any Safeguarding concerns are responded to appropriately and escalated in line with the Practices Safeguarding Policy.
25.
Any other reasonable duties as necessary
Working with a dedicated, friendly team in a busy atmosphere to provide the best possible care for our patients
Answering telephone, dealing with patient queries, booking appointments.
Ordering repeat prescriptions, dealing with incoming letters via post and electronically.
Candidate must have good IT knowledge
Job Title:
Receptionist
Responsible to:
Senior Receptionist Administrator / Practice Manager
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions
3.
Giving out results
4.
Home visit requests
5.
Deal with general enquiries and complaints
6.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Filing
16.
Pulling Lloyd George envelopes when requested by doctors
Prescriptions
17.
Dealing with requests for repeat prescriptions including EPS
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to repeat prescriptions
General
20.
Input and extract information from Practice computer system
21.
Dealing with Docman, Patient Tasks
22.
Observe health and safety guidelines at all times
23.
General housekeeping (e.g. keeping reception and waiting areas tidy)
24.
Ensuring any Safeguarding concerns are responded to appropriately and escalated in line with the Practices Safeguarding Policy.
25.
Any other reasonable duties as necessary
Working with a dedicated, friendly team in a busy atmosphere to provide the best possible care for our patients
Answering telephone, dealing with patient queries, booking appointments.
Ordering repeat prescriptions, dealing with incoming letters via post and electronically.
Candidate must have good IT knowledge
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