{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Care Advisor with So Energy in London, England, United Kingdom\n\n🌍 UK, Hybrid 💰 ��27,352 ⭐️ OUR PERKS Values-driven culture – we’re really proud of our culture. Personalised Learning and Development Budget Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can 25 Holiday Days + your local bank holidays 1 Birthday day – it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Access to 100s of discounts at Perkbox Mental Healthcare – Unlimted sessions with UnMind Enhanced Family Leave ⚡️So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000+ customers and over 300 So Energists. But, we’re not done. We’re on the road to a million customers by the end of 2026 and, thanks to our recent merger with ESB Energy, we’re well on the way. We’re tech first, we’re customer-centric and we’re passionate about sustainability. We want to do the best we can for our customers and for each other, so we’ve created a workplace that is encouraging, supportive and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable THE ROLE Customer Care at SO ENERGY This is not your average customer care role. An ideal candidate is someone who thrives in a fast-paced environment, works well within a team and is passionate about what they do. You should enjoy working in a target driven environment where you will be rewarded through a performance bonus for delivering an exceptional customer experience. Excellent interpersonal and communication skills are key; both when interacting with our customers, as well as with fellow team members. We’re looking for an enthusiastic person that can work at speed and to KPIs without compromising on the quality of experience they deliver to the customer. What you’ll be getting up to: As our customers’ first point of contact, you’ll be the friendly voice of So Energy, answering questions about our products and services and providing world-class customer service, troubleshooting and support. We’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people, ensuring that we continue to deliver our 5* rated customer service. Where possible our customer care team take a proactive approach to identify issues and problems before they arise, taking ownership of the issues and resolving them quickly. You'll spend your time speaking to customers over the phone and working across an omni-channel customer service platform that may sometimes require you to work on email and web chat. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don’t let our role description hold you back, get applying! Want to tailor your application? Check out 💻 our Interview hub to learn how you can put your best foot forward! 🕵️‍♀️ HIRING PROCESS Click Apply; You know you want to Complete our online Assessment. The Assessment will take about 20-30 mins to complete. Attend one of our virtual assessments centres Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed. 💛 OUR VALUES We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers Caring - We care about the work we are doing, our customers and our colleagues Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. DIVERSITY, EQUITY, INCLUSION AND BELONGING At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture."}