So Energy rtlEcrt
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
As our customers’ first point of contact, you’ll be the friendly voice of So Energy, answering questions about our products and services and providing world-class customer service, troubleshooting and support.
🌍 UK, Hybrid💰 ��27,352
⭐️ OUR PERKS
- Values-driven culture – we’re really proud of our culture.
- Personalised Learning and Development Budget
- Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
- 25 Holiday Days + your local bank holidays
- 1 Birthday day – it only happens once a year!
- 3 So Giving Days - spend these days giving back to your chosen cause
- Religious Celebrations Leave
- Access to 100s of discounts at Perkbox
- Mental Healthcare – Unlimted sessions with UnMind
- Enhanced Family Leave
⚡️So Energy
Who we are
So Energy was created in 2because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000+ customers and over 300 So Energists. But, we’re not done. We’re on the road to a million customers by the end of 2026 and, thanks to our recent merger with ESB Energy, we’re well on the way. We’re tech first, we’re customer-centric and we’re passionate about sustainability.
We want to do the best we can for our customers and for each other, so we’ve created a workplace that is encouraging, supportive and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:
- Clear
- Honest
- Ambitious
- Inquisitive
- Caring
- Sustainable
THE ROLE
Customer Care at SO ENERGY
This is not your average customer care role. An ideal candidate is someone who thrives in a fast-paced environment, works well within a team and is passionate about what they do. You should enjoy working in a target driven environment where you will be rewarded through a performance bonus for delivering an exceptional customer experience. Excellent interpersonal and communication skills are key; both when interacting with our customers, as well as with fellow team members. We’re looking for an enthusiastic person that can work at speed and to KPIs without compromising on the quality of experience they deliver to the customer.
What you’ll be getting up to:
As our customers’ first point of contact, you’ll be the friendly voice of So Energy, answering questions about our products and services and providing world-class customer service, troubleshooting and support. We’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people, ensuring that we continue to deliver our 5* rated customer service. Where possible our customer care team take a proactive approach to identify issues and problems before they arise, taking ownership of the issues and resolving them quickly. You'll spend your time speaking to customers over the phone and working across an omni-channel customer service platform that may sometimes require you to work on email and web chat.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.
So, if this role excites you, don’t let our role description hold you back, get applying!
Want to tailor your application? Check out 💻 our Interview hub to learn how you can put your best foot forward!
🕵️♀️ HIRING PROCESS
- Click Apply; You know you want to
- Complete our online Assessment. The Assessment will take about 20-30 mins to complete.
- Attend one of our virtual assessments centres
💛 OUR VALUES
We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
Clear
- The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues
Honest
- Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.
Ambitious
- All of us are ambitious about the future of So Energy and what we can contribute to it.
Inquisitive
- We are also questioning the Status Quo to see if there is a better way to do things for our customers
Caring
- We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
🌍 UK, Hybrid
💰 ��27,352
⭐️ OUR PERKS
⚡️So Energy
Who we are
So Energy was created in 2because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000+ customers and over 300 So Energists. But, we’re not done. We’re on the road to a million customers by the end of 2026 and, thanks to our recent merger with ESB Energy, we’re well on the way. We’re tech first, we’re customer-centric and we’re passionate about sustainability.
We want to do the best we can for our customers and for each other, so we’ve created a workplace that is encouraging, supportive and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:
THE ROLE
Customer Care at SO ENERGY
This is not your average customer care role. An ideal candidate is someone who thrives in a fast-paced environment, works well within a team and is passionate about what they do. You should enjoy working in a target driven environment where you will be rewarded through a performance bonus for delivering an exceptional customer experience. Excellent interpersonal and communication skills are key; both when interacting with our customers, as well as with fellow team members. We’re looking for an enthusiastic person that can work at speed and to KPIs without compromising on the quality of experience they deliver to the customer.
What you’ll be getting up to:
As our customers’ first point of contact, you’ll be the friendly voice of So Energy, answering questions about our products and services and providing world-class customer service, troubleshooting and support. We’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people, ensuring that we continue to deliver our 5* rated customer service. Where possible our customer care team take a proactive approach to identify issues and problems before they arise, taking ownership of the issues and resolving them quickly. You'll spend your time speaking to customers over the phone and working across an omni-channel customer service platform that may sometimes require you to work on email and web chat.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.
So, if this role excites you, don’t let our role description hold you back, get applying!
Want to tailor your application? Check out 💻 our Interview hub to learn how you can put your best foot forward!
🕵️♀️ HIRING PROCESS
💛 OUR VALUES
We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
Clear
- The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues
Honest
- Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.
Ambitious
- All of us are ambitious about the future of So Energy and what we can contribute to it.
Inquisitive
- We are also questioning the Status Quo to see if there is a better way to do things for our customers
Caring
- We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
💰 ��27,352
⭐️ OUR PERKS
- Values-driven culture – we’re really proud of our culture.
- Personalised Learning and Development Budget
- Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
- 25 Holiday Days + your local bank holidays
- 1 Birthday day – it only happens once a year!
- 3 So Giving Days - spend these days giving back to your chosen cause
- Religious Celebrations Leave
- Access to 100s of discounts at Perkbox
- Mental Healthcare – Unlimted sessions with UnMind
- Enhanced Family Leave
⚡️So Energy
Who we are
So Energy was created in 2because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000+ customers and over 300 So Energists. But, we’re not done. We’re on the road to a million customers by the end of 2026 and, thanks to our recent merger with ESB Energy, we’re well on the way. We’re tech first, we’re customer-centric and we’re passionate about sustainability.
We want to do the best we can for our customers and for each other, so we’ve created a workplace that is encouraging, supportive and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:
- Clear
- Honest
- Ambitious
- Inquisitive
- Caring
- Sustainable
THE ROLE
Customer Care at SO ENERGY
This is not your average customer care role. An ideal candidate is someone who thrives in a fast-paced environment, works well within a team and is passionate about what they do. You should enjoy working in a target driven environment where you will be rewarded through a performance bonus for delivering an exceptional customer experience. Excellent interpersonal and communication skills are key; both when interacting with our customers, as well as with fellow team members. We’re looking for an enthusiastic person that can work at speed and to KPIs without compromising on the quality of experience they deliver to the customer.
What you’ll be getting up to:
As our customers’ first point of contact, you’ll be the friendly voice of So Energy, answering questions about our products and services and providing world-class customer service, troubleshooting and support. We’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people, ensuring that we continue to deliver our 5* rated customer service. Where possible our customer care team take a proactive approach to identify issues and problems before they arise, taking ownership of the issues and resolving them quickly. You'll spend your time speaking to customers over the phone and working across an omni-channel customer service platform that may sometimes require you to work on email and web chat.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.
So, if this role excites you, don’t let our role description hold you back, get applying!
Want to tailor your application? Check out 💻 our Interview hub to learn how you can put your best foot forward!
🕵️♀️ HIRING PROCESS
- Click Apply; You know you want to
- Complete our online Assessment. The Assessment will take about 20-30 mins to complete.
- Attend one of our virtual assessments centres
💛 OUR VALUES
We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.
Clear
- The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues
Honest
- Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.
Ambitious
- All of us are ambitious about the future of So Energy and what we can contribute to it.
Inquisitive
- We are also questioning the Status Quo to see if there is a better way to do things for our customers
Caring
- We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
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