{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealthcare Assistant with North Hampshire Urgent Care in Hook, Hampshire, United Kingdom\n\n Job summary NHUC have a fantastic opportunity for HealthcareAssistants to join our team across our Same Day Care sites. As a Healthcare Assistant, you will play a key role. Thisrole will include working closely with our clinicians to observe, monitor andsupervise patients accessing the service. This role is offered at zero hours, allowing youthe flexibility to bid for shifts when you have availability. This role willrequire you to attend a mandatory Corporate induction and full role specificinduction. We may close this advert early should we recieve a high number of applications. Main duties of the job The role provides a focal point for all patients accessing Same Day Care. To provide basic physical and psychological observations for all patients who visit the SDC services, recording all findings, including basic observations in Adastra Monitor, observe and supervise patients within the waiting area and escalate to the registered clinician if a patient is deteriorating or there is a requirement to be seen urgently To work independently carrying out tasks as instructed and using his/her own initiative and seeking advice where appropriate To intervene in potentially difficult situations where appropriate in collaboration with other colleagues. To be aware of safeguarding the welfare of all patients. . To support all professionals with clinical activities in accordance with NHUC policies and procedures This role is an integral part of the multi-disciplinary team. To receive patients for the SDC sites in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, where needed, to take full details and to ensure that any change of patient details are made promptly and accurately. Please see the full JD for a full list of responsibilities. About us NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus. SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham (NEHF) and Surrey Heath places who are part of the Hampshire and the Isle of Wight ICB and Frimley ICB respectively. SDC also support projects such as ED streaming in Frimley Park Hospital and the Aldershot Urgent Care Centre in the Aldershot Centre for Health. It also holds some smaller contacts such as supporting Community Hospitals OOH and Flu response. Finally SDC has a virtual care arm supporting patients at home. TalkPlus are part of the Improving Access to Talking Therapies programme, providing support to people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals. Job description Job responsibilities To assist multidisciplinary clinical staff with the delivery of high quality care to individual patients and to be accountable for your own actions and decisions whilst working at all times under the supervision of a registered clinician. NHUC provides Same Day Care (SDC) urgent primary care service. Hours of service for the HCA role currently are during Out of Hours (OOH) including weekends and Bank Holiday daytime hours. Main Responsibilities The role provides a focal point for all patients accessing Same Day Care. To provide basic physical and psychological observations for all patients who visit the SDC services, recording all findings, including basic observations in Adastra Monitor, observe and supervise patients within the waiting area and escalate to the registered clinician if a patient is deteriorating or there is a requirement to be seen urgently To work independently carrying out tasks as instructed and using his/her own initiative and seeking advice where appropriate To intervene in potentially difficult situations where appropriate in collaboration with other colleagues. To be aware of safeguarding the welfare of all patients. . To support all professionals with clinical activities in accordance with NHUC policies and procedures This role is an integral part of the multi-disciplinary team. Main Duties and Responsibilities To receive patients for the SDC sites in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, where needed, to take full details and to ensure that any change of patient details are made promptly and accurately. Adhere to procedures for opening up and closing down within the HCA role. Ensure that the reception area and consulting rooms are kept in a tidy condition. Replenish supplies of any items as necessary. To ensure that all property belonging to NHUC is looked after safely and securely. Participate as an effective member of the NHUC team, communicating professionally and effectively all necessary information to ensure the smooth running of the service. Deal with general enquiries both by telephone and in person, from other professionals and patients if appropriate. Follow operational procedures appropriate to the clinical setting, and respond to problems following NHUC guidelines and using own initiative when necessary. Observe policy and procedures maintaining patient confidentiality at all times. Observe Health and Safety policy reporting any concerns to your line manager as required by NHUC Policies. Other duties as required The post holder will be required to attend training and staff meetings which may take place during daytime hours and evenings, including undertaking training and refresher courses to meet the requirements of the job and participation in the Appraisal process. Job description Job responsibilities To assist multidisciplinary clinical staff with the delivery of high quality care to individual patients and to be accountable for your own actions and decisions whilst working at all times under the supervision of a registered clinician. NHUC provides Same Day Care (SDC) urgent primary care service. Hours of service for the HCA role currently are during Out of Hours (OOH) including weekends and Bank Holiday daytime hours. Main Responsibilities The role provides a focal point for all patients accessing Same Day Care. To provide basic physical and psychological observations for all patients who visit the SDC services, recording all findings, including basic observations in Adastra Monitor, observe and supervise patients within the waiting area and escalate to the registered clinician if a patient is deteriorating or there is a requirement to be seen urgently To work independently carrying out tasks as instructed and using his/her own initiative and seeking advice where appropriate To intervene in potentially difficult situations where appropriate in collaboration with other colleagues. To be aware of safeguarding the welfare of all patients. . To support all professionals with clinical activities in accordance with NHUC policies and procedures This role is an integral part of the multi-disciplinary team. Main Duties and Responsibilities To receive patients for the SDC sites in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, where needed, to take full details and to ensure that any change of patient details are made promptly and accurately. Adhere to procedures for opening up and closing down within the HCA role. Ensure that the reception area and consulting rooms are kept in a tidy condition. Replenish supplies of any items as necessary. To ensure that all property belonging to NHUC is looked after safely and securely. Participate as an effective member of the NHUC team, communicating professionally and effectively all necessary information to ensure the smooth running of the service. Deal with general enquiries both by telephone and in person, from other professionals and patients if appropriate. Follow operational procedures appropriate to the clinical setting, and respond to problems following NHUC guidelines and using own initiative when necessary. Observe policy and procedures maintaining patient confidentiality at all times. Observe Health and Safety policy reporting any concerns to your line manager as required by NHUC Policies. Other duties as required The post holder will be required to attend training and staff meetings which may take place during daytime hours and evenings, including undertaking training and refresher courses to meet the requirements of the job and participation in the Appraisal process. Person Specification Personal Skills/Competencies Essential Maintain a professional appearance Excellent time-keeping and reliability Ability to remain flexible within a rota system Team player Qualifications Essential Good basic education NVQ Level 3 Healthcare Assistant or equivalent Desirable Previous experience in primary or secondary care. Safeguarding qualification. Skills/Knowledge/Aptitude Essential Ability to communicate in a professional and caring manner Capable of dealing with sensitive and confidential matters Computer literate Good telephone manner Ability to remain calm in difficult and demanding situations Ability to carry out instructions and attend to detail in a reliable and careful manner Desirable Previous experience in a healthcare setting Person Specification Personal Skills/Competencies Essential Maintain a professional appearance Excellent time-keeping and reliability Ability to remain flexible within a rota system Team player Qualifications Essential Good basic education NVQ Level 3 Healthcare Assistant or equivalent Desirable Previous experience in primary or secondary care. Safeguarding qualification. Skills/Knowledge/Aptitude Essential Ability to communicate in a professional and caring manner Capable of dealing with sensitive and confidential matters Computer literate Good telephone manner Ability to remain calm in difficult and demanding situations Ability to carry out instructions and attend to detail in a reliable and careful manner Desirable Previous experience in a healthcare setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North Hampshire Urgent Care Address The Surgery Reading Road Hook Hampshire RG27 9ED Employer's website "}