North Hampshire Urgent Care rJyO390m
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Monitor, observe and supervise patients within the waiting area and escalate to the registered clinician if a patient is deteriorating or there is a requirement to be seen urgently.
Job summaryNHUC have a fantastic opportunity for HealthcareAssistants to join our team across our Same Day Care sites.
As a Healthcare Assistant, you will play a key role. Thisrole will include working closely with our clinicians to observe, monitor andsupervise patients accessing the service.
This role is offered at zero hours, allowing youthe flexibility to bid for shifts when you have availability. This role willrequire you to attend a mandatory Corporate induction and full role specificinduction.
We may close this advert early should we recieve a high number of applications.
Main duties of the job
- The role provides a focal point for all patients accessing Same Day Care.
- To provide basic physical and psychological observations for all patients who visit the SDC services, recording all findings, including basic observations in Adastra
- Monitor, observe and supervise patients within the waiting area and escalate to the registered clinician if a patient is deteriorating or there is a requirement to be seen urgently
- To work independently carrying out tasks as instructed and using his/her own initiative and seeking advice where appropriate
- To intervene in potentially difficult situations where appropriate in collaboration with other colleagues.
- To be aware of safeguarding the welfare of all patients. .
- To support all professionals with clinical activities in accordance with NHUC policies and procedures
- This role is an integral part of the multi-disciplinary team.
- To receive patients for the SDC sites in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, where needed, to take full details and to ensure that any change of patient details are made promptly and accurately.
About us
NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.
SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham (NEHF) and Surrey Heath places who are part of the Hampshire and the Isle of Wight ICB and Frimley ICB respectively. SDC also support projects such as ED streaming in Frimley Park Hospital and the Aldershot Urgent Care Centre in the Aldershot Centre for Health. It also holds some smaller contacts such as supporting Community Hospitals OOH and Flu response. Finally SDC has a virtual care arm supporting patients at home.
TalkPlus are part of the Improving Access to Talking Therapies programme, providing support to people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.
Job description
Job responsibilities
To assist multidisciplinary clinical staff with the delivery of high quality care to individual patients and to be accountable for your own actions and decisions whilst working at all times under the supervision of a registered clinician.
NHUC provides Same Day Care (SDC) urgent primary care service. Hours of service for the HCA role currently are during Out of Hours (OOH) including weekends and Bank Holiday daytime hours.
Main Responsibilities
- The role provides a focal point for all patients accessing Same Day Care.
- To provide basic physical and psychological observations for all patients who visit the SDC services, recording all findings, including basic observations in Adastra
- Monitor, observe and supervise patients within the waiting area and escalate to the registered clinician if a patient is deteriorating or there is a requirement to be seen urgently
- To work independently carrying out tasks as instructed and using his/her own initiative and seeking advice where appropriate
- To intervene in potentially difficult situations where appropriate in collaboration with other colleagues.
- To be aware of safeguarding the welfare of all patients. .
- To support all professionals with clinical activities in accordance with NHUC policies and procedures
- This role is an integral part of the multi-disciplinary team.
Main Duties and Responsibilities
- To receive patients for the SDC sites in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, where needed, to take full details and to ensure that any change of patient details are made promptly and accurately.
- Adhere to procedures for opening up and closing down within the HCA role.
- Ensure that the reception area and consulting rooms are kept in a tidy condition. Replenish supplies of any items as necessary. To ensure that all property belonging to NHUC is looked after safely and securely.
- Participate as an effective member of the NHUC team, communicating professionally and effectively all necessary information to ensure the smooth running of the service.
- Deal with general enquiries both by telephone and in person, from other professionals and patients if appropriate.
- Follow operational procedures appropriate to the clinical setting, and respond to problems following NHUC guidelines and using own initiative when necessary.
- Observe policy and procedures maintaining patient confidentiality at all times.
- Observe Health and Safety policy reporting any concerns to your line manager as required by NHUC Policies.
- Other duties as required
- The post holder will be required to attend training and staff meetings which may take place during daytime hours and evenings, including undertaking training and refresher courses to meet the requirements of the job and participation in the Appraisal process.
Job responsibilities
To assist multidisciplinary clinical staff with the delivery of high quality care to individual patients and to be accountable for your own actions and decisions whilst working at all times under the supervision of a registered clinician.
NHUC provides Same Day Care (SDC) urgent primary care service. Hours of service for the HCA role currently are during Out of Hours (OOH) including weekends and Bank Holiday daytime hours.
Main Responsibilities
- The role provides a focal point for all patients accessing Same Day Care.
- To provide basic physical and psychological observations for all patients who visit the SDC services, recording all findings, including basic observations in Adastra
- Monitor, observe and supervise patients within the waiting area and escalate to the registered clinician if a patient is deteriorating or there is a requirement to be seen urgently
- To work independently carrying out tasks as instructed and using his/her own initiative and seeking advice where appropriate
- To intervene in potentially difficult situations where appropriate in collaboration with other colleagues.
- To be aware of safeguarding the welfare of all patients. .
- To support all professionals with clinical activities in accordance with NHUC policies and procedures
- This role is an integral part of the multi-disciplinary team.
Main Duties and Responsibilities
- To receive patients for the SDC sites in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, where needed, to take full details and to ensure that any change of patient details are made promptly and accurately.
- Adhere to procedures for opening up and closing down within the HCA role.
- Ensure that the reception area and consulting rooms are kept in a tidy condition. Replenish supplies of any items as necessary. To ensure that all property belonging to NHUC is looked after safely and securely.
- Participate as an effective member of the NHUC team, communicating professionally and effectively all necessary information to ensure the smooth running of the service.
- Deal with general enquiries both by telephone and in person, from other professionals and patients if appropriate.
- Follow operational procedures appropriate to the clinical setting, and respond to problems following NHUC guidelines and using own initiative when necessary.
- Observe policy and procedures maintaining patient confidentiality at all times.
- Observe Health and Safety policy reporting any concerns to your line manager as required by NHUC Policies.
- Other duties as required
- The post holder will be required to attend training and staff meetings which may take place during daytime hours and evenings, including undertaking training and refresher courses to meet the requirements of the job and participation in the Appraisal process.
Personal Skills/Competencies
Essential
- Maintain a professional appearance
- Excellent time-keeping and reliability
- Ability to remain flexible within a rota system
- Team player
Essential
- Good basic education
- NVQ Level 3 Healthcare Assistant or equivalent
- Previous experience in primary or secondary care.
- Safeguarding qualification.
Essential
- Ability to communicate in a professional and caring manner
- Capable of dealing with sensitive and confidential matters
- Computer literate
- Good telephone manner
- Ability to remain calm in difficult and demanding situations
- Ability to carry out instructions and attend to detail in a reliable and careful manner
- Previous experience in a healthcare setting
Personal Skills/Competencies
Essential
- Maintain a professional appearance
- Excellent time-keeping and reliability
- Ability to remain flexible within a rota system
- Team player
Essential
- Good basic education
- NVQ Level 3 Healthcare Assistant or equivalent
- Previous experience in primary or secondary care.
- Safeguarding qualification.
Essential
- Ability to communicate in a professional and caring manner
- Capable of dealing with sensitive and confidential matters
- Computer literate
- Good telephone manner
- Ability to remain calm in difficult and demanding situations
- Ability to carry out instructions and attend to detail in a reliable and careful manner
- Previous experience in a healthcare setting
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Hampshire Urgent Care
Address
The Surgery
Reading Road
Hook
Hampshire
RG27 9ED
Employer's website
Job summary
NHUC have a fantastic opportunity for HealthcareAssistants to join our team across our Same Day Care sites.
As a Healthcare Assistant, you will play a key role. Thisrole will include working closely with our clinicians to observe, monitor andsupervise patients accessing the service.
This role is offered at zero hours, allowing youthe flexibility to bid for shifts when you have availability. This role willrequire you to attend a mandatory Corporate induction and full role specificinduction.
We may close this advert early should we recieve a high number of applications.
Main duties of the job
About us
NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.
SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham (NEHF) and Surrey Heath places who are part of the Hampshire and the Isle of Wight ICB and Frimley ICB respectively. SDC also support projects such as ED streaming in Frimley Park Hospital and the Aldershot Urgent Care Centre in the Aldershot Centre for Health. It also holds some smaller contacts such as supporting Community Hospitals OOH and Flu response. Finally SDC has a virtual care arm supporting patients at home.
TalkPlus are part of the Improving Access to Talking Therapies programme, providing support to people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.
Job description
Job responsibilities
To assist multidisciplinary clinical staff with the delivery of high quality care to individual patients and to be accountable for your own actions and decisions whilst working at all times under the supervision of a registered clinician.
NHUC provides Same Day Care (SDC) urgent primary care service. Hours of service for the HCA role currently are during Out of Hours (OOH) including weekends and Bank Holiday daytime hours.
Main Responsibilities
Main Duties and Responsibilities
Job responsibilities
To assist multidisciplinary clinical staff with the delivery of high quality care to individual patients and to be accountable for your own actions and decisions whilst working at all times under the supervision of a registered clinician.
NHUC provides Same Day Care (SDC) urgent primary care service. Hours of service for the HCA role currently are during Out of Hours (OOH) including weekends and Bank Holiday daytime hours.
Main Responsibilities
Main Duties and Responsibilities
Personal Skills/Competencies
Essential
Essential
Essential
Personal Skills/Competencies
Essential
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Hampshire Urgent Care
Address
The Surgery
Reading Road
Hook
Hampshire
RG27 9ED
Employer's website
NHUC have a fantastic opportunity for HealthcareAssistants to join our team across our Same Day Care sites.
As a Healthcare Assistant, you will play a key role. Thisrole will include working closely with our clinicians to observe, monitor andsupervise patients accessing the service.
This role is offered at zero hours, allowing youthe flexibility to bid for shifts when you have availability. This role willrequire you to attend a mandatory Corporate induction and full role specificinduction.
We may close this advert early should we recieve a high number of applications.
Main duties of the job
- The role provides a focal point for all patients accessing Same Day Care.
- To provide basic physical and psychological observations for all patients who visit the SDC services, recording all findings, including basic observations in Adastra
- Monitor, observe and supervise patients within the waiting area and escalate to the registered clinician if a patient is deteriorating or there is a requirement to be seen urgently
- To work independently carrying out tasks as instructed and using his/her own initiative and seeking advice where appropriate
- To intervene in potentially difficult situations where appropriate in collaboration with other colleagues.
- To be aware of safeguarding the welfare of all patients. .
- To support all professionals with clinical activities in accordance with NHUC policies and procedures
- This role is an integral part of the multi-disciplinary team.
- To receive patients for the SDC sites in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, where needed, to take full details and to ensure that any change of patient details are made promptly and accurately.
About us
NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.
SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham (NEHF) and Surrey Heath places who are part of the Hampshire and the Isle of Wight ICB and Frimley ICB respectively. SDC also support projects such as ED streaming in Frimley Park Hospital and the Aldershot Urgent Care Centre in the Aldershot Centre for Health. It also holds some smaller contacts such as supporting Community Hospitals OOH and Flu response. Finally SDC has a virtual care arm supporting patients at home.
TalkPlus are part of the Improving Access to Talking Therapies programme, providing support to people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.
Job description
Job responsibilities
To assist multidisciplinary clinical staff with the delivery of high quality care to individual patients and to be accountable for your own actions and decisions whilst working at all times under the supervision of a registered clinician.
NHUC provides Same Day Care (SDC) urgent primary care service. Hours of service for the HCA role currently are during Out of Hours (OOH) including weekends and Bank Holiday daytime hours.
Main Responsibilities
- The role provides a focal point for all patients accessing Same Day Care.
- To provide basic physical and psychological observations for all patients who visit the SDC services, recording all findings, including basic observations in Adastra
- Monitor, observe and supervise patients within the waiting area and escalate to the registered clinician if a patient is deteriorating or there is a requirement to be seen urgently
- To work independently carrying out tasks as instructed and using his/her own initiative and seeking advice where appropriate
- To intervene in potentially difficult situations where appropriate in collaboration with other colleagues.
- To be aware of safeguarding the welfare of all patients. .
- To support all professionals with clinical activities in accordance with NHUC policies and procedures
- This role is an integral part of the multi-disciplinary team.
Main Duties and Responsibilities
- To receive patients for the SDC sites in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, where needed, to take full details and to ensure that any change of patient details are made promptly and accurately.
- Adhere to procedures for opening up and closing down within the HCA role.
- Ensure that the reception area and consulting rooms are kept in a tidy condition. Replenish supplies of any items as necessary. To ensure that all property belonging to NHUC is looked after safely and securely.
- Participate as an effective member of the NHUC team, communicating professionally and effectively all necessary information to ensure the smooth running of the service.
- Deal with general enquiries both by telephone and in person, from other professionals and patients if appropriate.
- Follow operational procedures appropriate to the clinical setting, and respond to problems following NHUC guidelines and using own initiative when necessary.
- Observe policy and procedures maintaining patient confidentiality at all times.
- Observe Health and Safety policy reporting any concerns to your line manager as required by NHUC Policies.
- Other duties as required
- The post holder will be required to attend training and staff meetings which may take place during daytime hours and evenings, including undertaking training and refresher courses to meet the requirements of the job and participation in the Appraisal process.
Job responsibilities
To assist multidisciplinary clinical staff with the delivery of high quality care to individual patients and to be accountable for your own actions and decisions whilst working at all times under the supervision of a registered clinician.
NHUC provides Same Day Care (SDC) urgent primary care service. Hours of service for the HCA role currently are during Out of Hours (OOH) including weekends and Bank Holiday daytime hours.
Main Responsibilities
- The role provides a focal point for all patients accessing Same Day Care.
- To provide basic physical and psychological observations for all patients who visit the SDC services, recording all findings, including basic observations in Adastra
- Monitor, observe and supervise patients within the waiting area and escalate to the registered clinician if a patient is deteriorating or there is a requirement to be seen urgently
- To work independently carrying out tasks as instructed and using his/her own initiative and seeking advice where appropriate
- To intervene in potentially difficult situations where appropriate in collaboration with other colleagues.
- To be aware of safeguarding the welfare of all patients. .
- To support all professionals with clinical activities in accordance with NHUC policies and procedures
- This role is an integral part of the multi-disciplinary team.
Main Duties and Responsibilities
- To receive patients for the SDC sites in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, where needed, to take full details and to ensure that any change of patient details are made promptly and accurately.
- Adhere to procedures for opening up and closing down within the HCA role.
- Ensure that the reception area and consulting rooms are kept in a tidy condition. Replenish supplies of any items as necessary. To ensure that all property belonging to NHUC is looked after safely and securely.
- Participate as an effective member of the NHUC team, communicating professionally and effectively all necessary information to ensure the smooth running of the service.
- Deal with general enquiries both by telephone and in person, from other professionals and patients if appropriate.
- Follow operational procedures appropriate to the clinical setting, and respond to problems following NHUC guidelines and using own initiative when necessary.
- Observe policy and procedures maintaining patient confidentiality at all times.
- Observe Health and Safety policy reporting any concerns to your line manager as required by NHUC Policies.
- Other duties as required
- The post holder will be required to attend training and staff meetings which may take place during daytime hours and evenings, including undertaking training and refresher courses to meet the requirements of the job and participation in the Appraisal process.
Personal Skills/Competencies
Essential
- Maintain a professional appearance
- Excellent time-keeping and reliability
- Ability to remain flexible within a rota system
- Team player
Essential
- Good basic education
- NVQ Level 3 Healthcare Assistant or equivalent
- Previous experience in primary or secondary care.
- Safeguarding qualification.
Essential
- Ability to communicate in a professional and caring manner
- Capable of dealing with sensitive and confidential matters
- Computer literate
- Good telephone manner
- Ability to remain calm in difficult and demanding situations
- Ability to carry out instructions and attend to detail in a reliable and careful manner
- Previous experience in a healthcare setting
Personal Skills/Competencies
Essential
- Maintain a professional appearance
- Excellent time-keeping and reliability
- Ability to remain flexible within a rota system
- Team player
Essential
- Good basic education
- NVQ Level 3 Healthcare Assistant or equivalent
- Previous experience in primary or secondary care.
- Safeguarding qualification.
Essential
- Ability to communicate in a professional and caring manner
- Capable of dealing with sensitive and confidential matters
- Computer literate
- Good telephone manner
- Ability to remain calm in difficult and demanding situations
- Ability to carry out instructions and attend to detail in a reliable and careful manner
- Previous experience in a healthcare setting
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Hampshire Urgent Care
Address
The Surgery
Reading Road
Hook
Hampshire
RG27 9ED
Employer's website
More information related to this job opportunity, from jobsincare:
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Useful skills for a Healthcare Assistant:
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To work as a Healthcare Assistant (HCA) in the UK, you need a combination of practical skills, personal qualities, and a basic understanding of healthcare principles. While specific requirements might vary depending on the employer or the care setting, here are the key skills and attributes typically required:
Essential Skills:
1. Communication Skills:
- Ability to communicate effectively with patients, families, and healthcare professionals.
- Good listening skills to understand patients' needs and concerns.
2. Empathy and Compassion:
- Understanding and sensitivity to the feelings of patients.
- Ability to provide emotional support and reassurance.
3. Basic Clinical Skills:
- Understanding of basic health and hygiene standards.
- Ability to assist with daily living activities (bathing, dressing, feeding, etc.).
- Monitoring vital signs (blood pressure, temperature, pulse) can also be necessary.
4. Teamwork:
- Ability to work collaboratively with other healthcare professionals.
- Being a supportive team player.
5. Time Management:
- Ability to prioritize tasks efficiently in a fast-paced environment.
- Managing time effectively to ensure all patients receive appropriate care.
6. Attention to Detail:
- Being meticulous in following care plans and documenting changes in patients’ conditions.
- Paying close attention to patient safety.
7. Problem Solving Skills:
- Ability to respond to a variety of situations and challenges quickly and effectively.
- Competence in recognizing changes in a patient's condition and taking appropriate action.
8. Physical Stamina:
- Capability to perform physically demanding tasks, such as lifting and moving patients.
- Maintaining energy and stamina for long shifts.
Personal Qualities:
- Patience: Working in healthcare can be challenging; patience is crucial when dealing with patients who may be distressed or unwell.
- Reliability: Being dependable and trustworthy is essential for providing good patient care.
- Adaptability: Flexibility to handle varying work environments and situations.
- Respectfulness: Maintaining dignity for patients and treating them respectfully.
Training and Qualifications:
While formal qualifications may not always be required, having a relevant qualification, such as a Level 2 or Level 3 Diploma in Health and Social Care, can be beneficial. Some employers provide on-the-job training, and courses in first aid, safeguarding, or infection control may also be useful.
Experience:
Any previous experience in healthcare, customer service, or caring environments can greatly enhance your application. Volunteering in hospitals, care homes, or community services can provide valuable experience and skills.
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51.280906677246094 -0.963042974472046 Hook, Hampshire, United Kingdom 
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