{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nVisitor Welcome Team Member with Venesky Brown in Edinburgh, Scotland, United Kingdom\n\nVenesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a Visitor Welcome Team Member for a 1 month contract on a rate of £13.21/hour PAYE. This role will be a hybrid of working at home and in the office. Responsibilities Opening and closing of the location. Provide a welcoming and inclusive approach for all visitor facing activities whilst delivering customer service excellence to maintain 5-star Quality Assurance. Ensure the health and safety of visitors/customers within the location, following all procedures and contributing to all reviews of processes. Liaise with internal and external partners to facilitate daily operations. Respond to visitor/customer enquiries effectively and provide information involving other departments and knowledge bases. Provide effective patrolling of the location to protect the Living Collection and ensure that visitors adhere to the location’s regulations. Respond to and provide support for all incidents and emergencies in line with procedures. Support and promote Events and Exhibitions Optimise visitor spend by actively promoting all products, including maps, guidebooks, and daily tours. Actively promote and encourage visitor giving through donations, memberships, and Gift Aid. Comply with all cash handling and banking procedures. Carry out general administration tasks including record keeping. Essential Skills Previous visitor or customer service experience Computer literate – use of Microsoft Word, Outlook, Excel, databases Previous experience of following health and safety procedures Previous cash handling and till operation experience Ability to follow established work procedures Desirable Skills Previous experience of answering enquiries in person, via email and over the phone Delivering 5-star customer service SVQ 2 or above equivalent in Customer Care First Aid Certificate If you would like to hear more about this opportunity please get in touch. Indeedpublicsector"}