Visitor Welcome Team Member inEdinburgh inEdinburgh PUBLISHED WED 15 MAY 2024

Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a Visitor Welcome Team Member for a 1 month contract on a rate of £13.21/hour PAYE. This role will be a hybrid of working at home and in the office.

Responsibilities

• Opening and closing of the location.
• Provide a welcoming and inclusive approach for all visitor facing activities whilst delivering customer service excellence to maintain 5-star Quality Assurance.
• Ensure the health and safety of visitors/customers within the location, following all procedures and contributing to all reviews of processes.
• Liaise with internal and external partners to facilitate daily operations.
• Respond to visitor/customer enquiries effectively and provide information involving other departments and knowledge bases.
• Provide effective patrolling of the location to protect the Living Collection and ensure that visitors adhere to the location’s regulations.
• Respond to and provide support for all incidents and emergencies in line with procedures.
• Support and promote Events and Exhibitions
• Optimise visitor spend by actively promoting all products, including maps, guidebooks, and daily tours.
• Actively promote and encourage visitor giving through donations, memberships, and Gift Aid.
• Comply with all cash handling and banking procedures.
• Carry out general administration tasks including record keeping.
  
  

Essential Skills

• Previous visitor or customer service experience
• Computer literate – use of Microsoft Word, Outlook, Excel, databases
• Previous experience of following health and safety procedures
• Previous cash handling and till operation experience
• Ability to follow established work procedures
  
  

Desirable Skills

• Previous experience of answering enquiries in person, via email and over the phone
• Delivering 5-star customer service
• SVQ 2 or above equivalent in Customer Care
• First Aid Certificate
  
  

If you would like to hear more about this opportunity please get in touch.

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