Visitor Welcome Team Member inEdinburgh inEdinburgh PUBLISHED 15 MAY 2024

Venesky Brown

Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a Visitor Welcome Team Member for a 1 month contract on a rate of £13.21/hour PAYE. This role will be a hybrid of working at home and in the office.


Responsibilities


  • Opening and closing of the location.
  • Provide a welcoming and inclusive approach for all visitor facing activities whilst delivering customer service excellence to maintain 5-star Quality Assurance.
  • Ensure the health and safety of visitors/customers within the location, following all procedures and contributing to all reviews of processes.
  • Liaise with internal and external partners to facilitate daily operations.
  • Respond to visitor/customer enquiries effectively and provide information involving other departments and knowledge bases.
  • Provide effective patrolling of the location to protect the Living Collection and ensure that visitors adhere to the location’s regulations.
  • Respond to and provide support for all incidents and emergencies in line with procedures.
  • Support and promote Events and Exhibitions
  • Optimise visitor spend by actively promoting all products, including maps, guidebooks, and daily tours.
  • Actively promote and encourage visitor giving through donations, memberships, and Gift Aid.
  • Comply with all cash handling and banking procedures.
  • Carry out general administration tasks including record keeping.


Essential Skills


  • Previous visitor or customer service experience
  • Computer literate – use of Microsoft Word, Outlook, Excel, databases
  • Previous experience of following health and safety procedures
  • Previous cash handling and till operation experience
  • Ability to follow established work procedures


Desirable Skills


  • Previous experience of answering enquiries in person, via email and over the phone
  • Delivering 5-star customer service
  • SVQ 2 or above equivalent in Customer Care
  • First Aid Certificate

If you would like to hear more about this opportunity please get in touch.

Indeedpublicsector
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a Visitor Welcome Team Member for a 1 month contract on a rate of £13.21/hour PAYE. This role will be a hybrid of working at home and in the office.

Responsibilities

  • Opening and closing of the location.
  • Provide a welcoming and inclusive approach for all visitor facing activities whilst delivering customer service excellence to maintain 5-star Quality Assurance.
  • Ensure the health and safety of visitors/customers within the location, following all procedures and contributing to all reviews of processes.
  • Liaise with internal and external partners to facilitate daily operations.
  • Respond to visitor/customer enquiries effectively and provide information involving other departments and knowledge bases.
  • Provide effective patrolling of the location to protect the Living Collection and ensure that visitors adhere to the location’s regulations.
  • Respond to and provide support for all incidents and emergencies in line with procedures.
  • Support and promote Events and Exhibitions
  • Optimise visitor spend by actively promoting all products, including maps, guidebooks, and daily tours.
  • Actively promote and encourage visitor giving through donations, memberships, and Gift Aid.
  • Comply with all cash handling and banking procedures.
  • Carry out general administration tasks including record keeping.


Essential Skills

  • Previous visitor or customer service experience
  • Computer literate – use of Microsoft Word, Outlook, Excel, databases
  • Previous experience of following health and safety procedures
  • Previous cash handling and till operation experience
  • Ability to follow established work procedures


Desirable Skills

  • Previous experience of answering enquiries in person, via email and over the phone
  • Delivering 5-star customer service
  • SVQ 2 or above equivalent in Customer Care
  • First Aid Certificate

If you would like to hear more about this opportunity please get in touch.

Indeedpublicsector


inEdinburgh
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