{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Onboarding Specialist with Simple Online Healthcare in Glasgow, Scotland, United Kingdom\n\n About The Role Are you enthusiastic, compassionate, and ready to make a difference in the lives of patients? We’re looking for a friendly and detail-oriented Onboarding Specialist to join our growing Patient Care team. In this role, you’ll be the first point of contact for new patients, ensuring they have a seamless and positive experience with our online doctor and pharmacy services. You’ll be responsible for guiding patients through the onboarding process, answering their questions, and providing support to help them feel comfortable and confident using our services. This is a fantastic opportunity for someone who loves helping others, enjoys problem-solving, and takes pride in delivering exceptional customer service. If you’re excited about joining a team that’s dedicated to improving healthcare through compassionate, high-quality care, this could be the perfect role for you! What You’ll Be Doing As an Onboarding Specialist, you’ll be responsible for welcoming new patients and ensuring they have a smooth start with our services. You’ll introduce them to our Online Doctor and pharmacy, helping them set up accounts and guiding them through any initial steps like completing forms. Your role will involve providing a warm and reassuring experience, answering questions, and making sure patient details are accurately recorded. You’ll also be handling inbound inquiries via phone, email, and live chat, solving any issues quickly and professionally. Your ability to think on your feet and provide personalised support will be key in making sure each patient feels valued and cared for during their onboarding journey. Key Responsibilities Patient Onboarding: Guide new patients through the onboarding process, including welcome calls, account setup, and explaining how our services work. Customer Service Excellence: Provide a warm, empathetic experience over phone, email, and chat, helping patients feel at ease with their healthcare journey. Attention to Detail: Accurately record and update patient information, ensuring all data is correct and complete. Problem-Solving: Think creatively to resolve patient queries and collaborate with your team to handle more complex issues. Continuous Improvement: Contribute ideas and feedback to help improve the onboarding process and enhance the patient experience. What We’re Looking For Communication Skills: Warm, friendly, and confident phone manner, with the ability to explain complex information simply. Empathy and Patience: A patient-first approach, providing understanding and reassurance to those who may be anxious or unsure. Attention to Detail: A keen eye for accuracy, ensuring all patient details are recorded correctly. Problem-Solving: Quick thinker, able to handle unexpected scenarios and find creative solutions. Tech-Savvy: Comfortable navigating online systems and digital communication tools. Experience: Previous experience in customer-facing roles, ideally in healthcare, customer service, or related industries. Experience in telehealth or online pharmacy is a plus, but not essential. Salary: £24,960 Hours: Initial training will be 9:00am - 6:00pm & then role will require you to be flexible from 9:00am - 8:00pm (40 hours a week). Basics you can expect: 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days Extra day off for your birthday Company share scheme Bupa Private Healthcare Income Protection My Gym Discounts Company pension scheme Quarterly Team Training and Social Budget Enhanced Maternity and Paternity Leave Rewarding bonus incentive scheme 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources. Love2Shop Discount Hybrid working Internal progression opportunities Relaxed dress code Office extras: Fresh fruit A free coffee machine The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you. Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now! Simple Online Healthcare is proud to be an Equal Opportunity Employer. We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant "}