£24,960
Simple Online Healthcare r8ZQwSRz
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We’re looking for a friendly and detail-oriented Onboarding Specialist to join our growing Patient Care team.
About The RoleAre you enthusiastic, compassionate, and ready to make a difference in the lives of patients?
We’re looking for a friendly and detail-oriented Onboarding Specialist to join our growing Patient Care team. In this role, you’ll be the first point of contact for new patients, ensuring they have a seamless and positive experience with our online doctor and pharmacy services. You’ll be responsible for guiding patients through the onboarding process, answering their questions, and providing support to help them feel comfortable and confident using our services.
This is a fantastic opportunity for someone who loves helping others, enjoys problem-solving, and takes pride in delivering exceptional customer service. If you’re excited about joining a team that’s dedicated to improving healthcare through compassionate, high-quality care, this could be the perfect role for you!
What You’ll Be Doing
As an Onboarding Specialist, you’ll be responsible for welcoming new patients and ensuring they have a smooth start with our services. You’ll introduce them to our Online Doctor and pharmacy, helping them set up accounts and guiding them through any initial steps like completing forms. Your role will involve providing a warm and reassuring experience, answering questions, and making sure patient details are accurately recorded.
You’ll also be handling inbound inquiries via phone, email, and live chat, solving any issues quickly and professionally. Your ability to think on your feet and provide personalised support will be key in making sure each patient feels valued and cared for during their onboarding journey.
Key Responsibilities
- Patient Onboarding: Guide new patients through the onboarding process, including welcome calls, account setup, and explaining how our services work.
- Customer Service Excellence: Provide a warm, empathetic experience over phone, email, and chat, helping patients feel at ease with their healthcare journey.
- Attention to Detail: Accurately record and update patient information, ensuring all data is correct and complete.
- Problem-Solving: Think creatively to resolve patient queries and collaborate with your team to handle more complex issues.
- Continuous Improvement: Contribute ideas and feedback to help improve the onboarding process and enhance the patient experience.
What We’re Looking For
- Communication Skills: Warm, friendly, and confident phone manner, with the ability to explain complex information simply.
- Empathy and Patience: A patient-first approach, providing understanding and reassurance to those who may be anxious or unsure.
- Attention to Detail: A keen eye for accuracy, ensuring all patient details are recorded correctly.
- Problem-Solving: Quick thinker, able to handle unexpected scenarios and find creative solutions.
- Tech-Savvy: Comfortable navigating online systems and digital communication tools.
- Experience: Previous experience in customer-facing roles, ideally in healthcare, customer service, or related industries. Experience in telehealth or online pharmacy is a plus, but not essential.
Salary:
£24,960
Hours:
Initial training will be 9:00am - 6:00pm & then role will require you to be flexible from 9:00am - 8:00pm (40 hours a week).
Basics you can expect:
- 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days
- Extra day off for your birthday
- Company share scheme
- Bupa Private Healthcare
- Income Protection
- My Gym Discounts
- Company pension scheme
- Quarterly Team Training and Social Budget
- Enhanced Maternity and Paternity Leave
- Rewarding bonus incentive scheme
- 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.
- Love2Shop Discount
- Hybrid working
- Internal progression opportunities
- Relaxed dress code
Office extras:
- Fresh fruit
- A free coffee machine
The Simple Online Healthcare Promise:
Founded in 2, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.
Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.
Ready to make a difference? Apply now!
Simple Online Healthcare is proud to be an Equal Opportunity Employer.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant
About The Role
Are you enthusiastic, compassionate, and ready to make a difference in the lives of patients?
We’re looking for a friendly and detail-oriented Onboarding Specialist to join our growing Patient Care team. In this role, you’ll be the first point of contact for new patients, ensuring they have a seamless and positive experience with our online doctor and pharmacy services. You’ll be responsible for guiding patients through the onboarding process, answering their questions, and providing support to help them feel comfortable and confident using our services.
This is a fantastic opportunity for someone who loves helping others, enjoys problem-solving, and takes pride in delivering exceptional customer service. If you’re excited about joining a team that’s dedicated to improving healthcare through compassionate, high-quality care, this could be the perfect role for you!
What You’ll Be Doing
As an Onboarding Specialist, you’ll be responsible for welcoming new patients and ensuring they have a smooth start with our services. You’ll introduce them to our Online Doctor and pharmacy, helping them set up accounts and guiding them through any initial steps like completing forms. Your role will involve providing a warm and reassuring experience, answering questions, and making sure patient details are accurately recorded.
You’ll also be handling inbound inquiries via phone, email, and live chat, solving any issues quickly and professionally. Your ability to think on your feet and provide personalised support will be key in making sure each patient feels valued and cared for during their onboarding journey.
Key Responsibilities
What We’re Looking For
Salary:
£24,960
Hours:
Initial training will be 9:00am - 6:00pm & then role will require you to be flexible from 9:00am - 8:00pm (40 hours a week).
Basics you can expect:
Office extras:
The Simple Online Healthcare Promise:
Founded in 2, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.
Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.
Ready to make a difference? Apply now!
Simple Online Healthcare is proud to be an Equal Opportunity Employer.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant
Are you enthusiastic, compassionate, and ready to make a difference in the lives of patients?
We’re looking for a friendly and detail-oriented Onboarding Specialist to join our growing Patient Care team. In this role, you’ll be the first point of contact for new patients, ensuring they have a seamless and positive experience with our online doctor and pharmacy services. You’ll be responsible for guiding patients through the onboarding process, answering their questions, and providing support to help them feel comfortable and confident using our services.
This is a fantastic opportunity for someone who loves helping others, enjoys problem-solving, and takes pride in delivering exceptional customer service. If you’re excited about joining a team that’s dedicated to improving healthcare through compassionate, high-quality care, this could be the perfect role for you!
What You’ll Be Doing
As an Onboarding Specialist, you’ll be responsible for welcoming new patients and ensuring they have a smooth start with our services. You’ll introduce them to our Online Doctor and pharmacy, helping them set up accounts and guiding them through any initial steps like completing forms. Your role will involve providing a warm and reassuring experience, answering questions, and making sure patient details are accurately recorded.
You’ll also be handling inbound inquiries via phone, email, and live chat, solving any issues quickly and professionally. Your ability to think on your feet and provide personalised support will be key in making sure each patient feels valued and cared for during their onboarding journey.
Key Responsibilities
- Patient Onboarding: Guide new patients through the onboarding process, including welcome calls, account setup, and explaining how our services work.
- Customer Service Excellence: Provide a warm, empathetic experience over phone, email, and chat, helping patients feel at ease with their healthcare journey.
- Attention to Detail: Accurately record and update patient information, ensuring all data is correct and complete.
- Problem-Solving: Think creatively to resolve patient queries and collaborate with your team to handle more complex issues.
- Continuous Improvement: Contribute ideas and feedback to help improve the onboarding process and enhance the patient experience.
What We’re Looking For
- Communication Skills: Warm, friendly, and confident phone manner, with the ability to explain complex information simply.
- Empathy and Patience: A patient-first approach, providing understanding and reassurance to those who may be anxious or unsure.
- Attention to Detail: A keen eye for accuracy, ensuring all patient details are recorded correctly.
- Problem-Solving: Quick thinker, able to handle unexpected scenarios and find creative solutions.
- Tech-Savvy: Comfortable navigating online systems and digital communication tools.
- Experience: Previous experience in customer-facing roles, ideally in healthcare, customer service, or related industries. Experience in telehealth or online pharmacy is a plus, but not essential.
Salary:
£24,960
Hours:
Initial training will be 9:00am - 6:00pm & then role will require you to be flexible from 9:00am - 8:00pm (40 hours a week).
Basics you can expect:
- 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days
- Extra day off for your birthday
- Company share scheme
- Bupa Private Healthcare
- Income Protection
- My Gym Discounts
- Company pension scheme
- Quarterly Team Training and Social Budget
- Enhanced Maternity and Paternity Leave
- Rewarding bonus incentive scheme
- 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.
- Love2Shop Discount
- Hybrid working
- Internal progression opportunities
- Relaxed dress code
Office extras:
- Fresh fruit
- A free coffee machine
The Simple Online Healthcare Promise:
Founded in 2, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.
Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.
Ready to make a difference? Apply now!
Simple Online Healthcare is proud to be an Equal Opportunity Employer.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant
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Glasgow is the largest city in Scotland and the fourth-largest in the United Kingdom. Situated on the River Clyde in the west of the country, it is known for its rich history, vibrant culture, and significant contributions to various fields, including industry, art, and education.
History
Glasgow’s history dates back to the 6th century when it was founded as a small religious community by St. Mungo. It grew over the centuries and became a major center for trade and industry during the Industrial Revolution in the 18th and 19th centuries. The city was known for shipbuilding, engineering, and textiles, leading to rapid urbanization and population growth.
Culture and Arts
Glasgow is renowned for its cultural scene. It was designated a UNESCO City of Music in 2008, reflecting its rich musical heritage that spans from classical music to contemporary genres like rock and pop. The city is home to numerous music venues, including the famous Barrowland Ballroom and the SSE Hydro.
The city has a vibrant arts scene, with institutions like the Glasgow School of Art, the Kelvingrove Art Gallery and Museum, and the Scottish Opera. Glasgow hosts various festivals throughout the year, such as the Glasgow International Comedy Festival and the Glasgow Film Festival.
Education
Glasgow is also an educational hub, featuring several prestigious universities, including the University of Glasgow, which is one of the oldest universities in the English-speaking world, founded in 1451. Other notable institutions include the University of Strathclyde and Glasgow Caledonian University.
Architecture
The city's architecture is diverse, boasting a mix of Victorian and modern styles. Notable landmarks include the Glasgow Cathedral, the University of Glasgow's Gothic-style main building, and the modern architecture of the Clyde Arc or "Squinty Bridge." The influence of the famous architect Charles Rennie Mackintosh can also be seen throughout the city.
Economy
Today, Glasgow has a mixed economy, with strengths in sectors like education, healthcare, technology, and tourism. The city is a popular destination for visitors, thanks to its historical sites, shopping districts, and dining options.
Sports
Glasgow is passionate about sports, particularly football. The city is home to two of Scotland's most famous football clubs: Celtic and Rangers, whose rivalry is known as the Old Firm. The city also hosted the Commonwealth Games in 2014, which showcased its facilities and infrastructure.
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