{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Care Advisor with DFYNE in Uddingston, Scotland, United Kingdom\n\n Customer Care Advisor – Full Time About You Do you want to be in an environment where your communication skills will shine, in a fast-paced & dynamic setting? Are you ready to work with a team to come up with solutions and most importantly, do you want to get stuck in, challenge yourself and get sh*t done? Looking to be an integral part of an amazing team, have your voice heard and feel like you belong? DFYNE may be the perfect place for you. About DFYNE A picture paints a thousand words… and we’re sure you don’t want to be sat here reading an essay of corporate “about us” spiel…. Seriously, how’re you able to really get under the skin of what we’re about from a few words on a screen. So why don’t you have a look and see what we’re all about for yourself: www.dfyne.com About The Role – DFYNE Your Career First off, it’s best I introduce myself (person behind the keyboard here), it’s not the norm on a job role spec, but I feel it’s important for this one in particular. I’m Abbie, Head of Customer Care Brand Language. You’ll be working closely with myself and the team to help respond to any customer related queries, issues (yes, even brands like us run into them from time to time!) and communication in general – aiming for smiles all round! For this role you have the freedom to think outside the box, get creative and work with a huge range of resources to get the best resolution for all queries. At DFYNE it’s not what you know, it’s what you do. So technical experience won’t be required for this role – our team will teach you the in’s and out’s of delivering top tier customer care. On offer is a full-time post of 40 hours per week worked 9am to 5pm on Mondays to Fridays (we do have dedicated evening and weekend team members, but some flexibility would be required to cover holidays and any sickness). Attitude Trustworthy Proactive and efficient Calm under pressure Reliable and responsive Key Responsibilities Ensuring all customer queries are answered in a timely manner. Skilled in handling customer interactions across all channels, from social media, email and beyond. Guaranteeing all tasks are completed on time. Communicating with different departments to keep knowledge consistently updated. Maintain up-to-date knowledge of our product lines and upcoming releases to ensure you can effectively assist customers Resolve product or service issues, including tracking, returns and refunds, while maintaining an amazing customer experience Assist with any technical issues related to the website, customer account or loyalty account Experience Needed Absolutely none. We don’t hire only on experience. Skills Good communication skills Organisational skills Ability & willingness to learn Proactive in your approach to resolving issues So, what’s in it for you? If you’ve made it this far down without being put off, brilliant, I’d love to hear from you. Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen. You’ll be part of a high challenge ; high reward culture. What will aid a successful application with DFYNE: Completed assessments/questionnaire Cover letter "}