Customer Care Advisor inUddingston inUddingston PUBLISHED 2 JUL 2024
DFYNE rtUpIohW
What might it look like to work here?
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Stand by, we'll show you...
First off, it’s best I introduce myself (person behind the keyboard here), it’s not the norm on a job role spec, but I feel it’s important for this one in particular.
Customer Care Advisor – Full Time About You
Do you want to be in an environment where your communication skills will shine, in a fast-paced & dynamic setting? Are you ready to work with a team to come up with solutions and most importantly, do you want to get stuck in, challenge yourself and get sh*t done?
Looking to be an integral part of an amazing team, have your voice heard and feel like you belong?
DFYNE may be the perfect place for you.
About DFYNE
A picture paints a thousand words… and we’re sure you don’t want to be sat here reading an essay of corporate “about us” spiel….
Seriously, how’re you able to really get under the skin of what we’re about from a few words on a screen. So why don’t you have a look and see what we’re all about for yourself: www.jobsincare.com/job/jpEsf1fr The Role – DFYNE Your Career
First off, it’s best I introduce myself (person behind the keyboard here), it’s not the norm on a job role spec, but I feel it’s important for this one in particular. I’m Abbie, Head of Customer Care Brand Language.
You’ll be working closely with myself and the team to help respond to any customer related queries, issues (yes, even brands like us run into them from time to time!) and communication in general – aiming for smiles all round!
For this role you have the freedom to think outside the box, get creative and work with a huge range of resources to get the best resolution for all queries.
At DFYNE it’s not what you know, it’s what you do. So technical experience won’t be required for this role – our team will teach you the in’s and out’s of delivering top tier customer care.
On offer is a full-time post of 40 hours per week worked 9am to 5pm on Mondays to Fridays (we do have dedicated evening and weekend team members, but some flexibility would be required to cover holidays and any sickness).
Attitude
- Trustworthy
- Proactive and efficient
- Calm under pressure
- Reliable and responsive
Key Responsibilities
- Ensuring all customer queries are answered in a timely manner.
- Skilled in handling customer interactions across all channels, from social media, email and beyond.
- Guaranteeing all tasks are completed on time.
- Communicating with different departments to keep knowledge consistently updated.
- Maintain up-to-date knowledge of our product lines and upcoming releases to ensure you can effectively assist customers
- Resolve product or service issues, including tracking, returns and refunds, while maintaining an amazing customer experience
- Assist with any technical issues related to the website, customer account or loyalty account
Experience Needed
- Absolutely none. We don’t hire only on experience.
Skills
- Good communication skills
- Organisational skills
- Ability & willingness to learn
- Proactive in your approach to resolving issues
So, what’s in it for you?
If you’ve made it this far down without being put off, brilliant, I’d love to hear from you. Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen.
You’ll be part of a
high challenge
;
high reward
culture.
What will aid a successful application with DFYNE:
- Completed assessments/questionnaire
- Cover letter
Customer Care Advisor – Full Time
About You
Do you want to be in an environment where your communication skills will shine, in a fast-paced & dynamic setting? Are you ready to work with a team to come up with solutions and most importantly, do you want to get stuck in, challenge yourself and get sh*t done?
Looking to be an integral part of an amazing team, have your voice heard and feel like you belong?
DFYNE may be the perfect place for you.
About DFYNE
A picture paints a thousand words… and we’re sure you don’t want to be sat here reading an essay of corporate “about us” spiel….
Seriously, how’re you able to really get under the skin of what we’re about from a few words on a screen. So why don’t you have a look and see what we’re all about for yourself: www.jobsincare.com/job/jpEsf1fr The Role – DFYNE Your Career
First off, it’s best I introduce myself (person behind the keyboard here), it’s not the norm on a job role spec, but I feel it’s important for this one in particular. I’m Abbie, Head of Customer Care Brand Language.
You’ll be working closely with myself and the team to help respond to any customer related queries, issues (yes, even brands like us run into them from time to time!) and communication in general – aiming for smiles all round!
For this role you have the freedom to think outside the box, get creative and work with a huge range of resources to get the best resolution for all queries.
At DFYNE it’s not what you know, it’s what you do. So technical experience won’t be required for this role – our team will teach you the in’s and out’s of delivering top tier customer care.
On offer is a full-time post of 40 hours per week worked 9am to 5pm on Mondays to Fridays (we do have dedicated evening and weekend team members, but some flexibility would be required to cover holidays and any sickness).
Attitude
Key Responsibilities
Experience Needed
Skills
So, what’s in it for you?
If you’ve made it this far down without being put off, brilliant, I’d love to hear from you. Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen.
You’ll be part of a
high challenge
;
high reward
culture.
What will aid a successful application with DFYNE:
About You
Do you want to be in an environment where your communication skills will shine, in a fast-paced & dynamic setting? Are you ready to work with a team to come up with solutions and most importantly, do you want to get stuck in, challenge yourself and get sh*t done?
Looking to be an integral part of an amazing team, have your voice heard and feel like you belong?
DFYNE may be the perfect place for you.
About DFYNE
A picture paints a thousand words… and we’re sure you don’t want to be sat here reading an essay of corporate “about us” spiel….
Seriously, how’re you able to really get under the skin of what we’re about from a few words on a screen. So why don’t you have a look and see what we’re all about for yourself: www.jobsincare.com/job/jpEsf1fr The Role – DFYNE Your Career
First off, it’s best I introduce myself (person behind the keyboard here), it’s not the norm on a job role spec, but I feel it’s important for this one in particular. I’m Abbie, Head of Customer Care Brand Language.
You’ll be working closely with myself and the team to help respond to any customer related queries, issues (yes, even brands like us run into them from time to time!) and communication in general – aiming for smiles all round!
For this role you have the freedom to think outside the box, get creative and work with a huge range of resources to get the best resolution for all queries.
At DFYNE it’s not what you know, it’s what you do. So technical experience won’t be required for this role – our team will teach you the in’s and out’s of delivering top tier customer care.
On offer is a full-time post of 40 hours per week worked 9am to 5pm on Mondays to Fridays (we do have dedicated evening and weekend team members, but some flexibility would be required to cover holidays and any sickness).
Attitude
- Trustworthy
- Proactive and efficient
- Calm under pressure
- Reliable and responsive
Key Responsibilities
- Ensuring all customer queries are answered in a timely manner.
- Skilled in handling customer interactions across all channels, from social media, email and beyond.
- Guaranteeing all tasks are completed on time.
- Communicating with different departments to keep knowledge consistently updated.
- Maintain up-to-date knowledge of our product lines and upcoming releases to ensure you can effectively assist customers
- Resolve product or service issues, including tracking, returns and refunds, while maintaining an amazing customer experience
- Assist with any technical issues related to the website, customer account or loyalty account
Experience Needed
- Absolutely none. We don’t hire only on experience.
Skills
- Good communication skills
- Organisational skills
- Ability & willingness to learn
- Proactive in your approach to resolving issues
So, what’s in it for you?
If you’ve made it this far down without being put off, brilliant, I’d love to hear from you. Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen.
You’ll be part of a
high challenge
;
high reward
culture.
What will aid a successful application with DFYNE:
- Completed assessments/questionnaire
- Cover letter
More information related to this job opportunity, from jobsincare:
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inUddingston
55.81573486328125 -4.079126834869385 Uddingston, Scotland, United Kingdom 
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