{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Access Coordinator with Guy's and St Thomas'​ NHS Foundation Trust in London, England, United Kingdom\n\nAn exciting opportunity has arisen to join the Haemostasis & Thrombosis Department as a Patient Access Coordinator. This vacancy is a substantive full time. (37.5 hours per week) Band 3 role. To ensure sufficient cover to the service, the working pattern will vary from 9:00-17:00, 08:45-16:45, 08:00-16:00 on a rota basis. We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure to join us in our service at St. Thomas Hospital. This is an exciting opportunity to be part of a fast-paced team. The Patient Access Coordinator is essential to the smooth running of the department. The post holder will be required to work within an administrative team of 5 other members to provide a comprehensive and quality clerical service, while maintaining a high quality of support to the department. The Patient Access Co-ordinator will liaise closely with the clinical team such as Consultants, Clinical Nurses, Pharmacists, Doctors and General Nurses and speciality management teams to ensure patients pathways are managed to ensure patients are seen and treated within the NHS national targets. We look forward to having you on board! To act as the first point of call for all patient access queries to the Trust. On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines liaising with the Referral Management Centre as required. Be responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies. Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed. Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols. Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit. Provide a courteous and efficient point of contact for patients both face to face and over the telephone. Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support). More information can be found on the job specification. Guy's and St Thomas' and King’s Health Partners new Cancer Centre offers a full range of services for the diagnosis and treatment of all adult cancers. Patients from across south east London attend for treatment which is not available at their local hospital. The Trust's cancer services will be provided at the Cancer Centre on the Guy’s site as well as the new site at Queen Mary’s Hospital, Kent. Over the next five years, GSTT will help establish an internationally renowned Comprehensive Cancer Centre by: providing the very best cancer service to patients by combining first class clinical care with ground-breaking research and high quality training and development across the AHSC improving outcomes and experience for cancer patients with complex needs through earlier diagnosis, effective treatment and the provision of high quality survivorship care embedding whole person care across the cancer pathway and strive to bring treatment programmes closer to home developing and test new biological and cellular therapies in a range of cancers opening a new £160 million cancer centre at Guy’s Hospital and a sister centre in Sidcup, which will transform the delivery of cancer services, so patients will receive the right treatment at the right time, delivered within fewer visits and tailored to their need. For further details / informal visits contact: Name: Dorothy Mainoo Job title: Assistant Service Manager Email address: dorothy.mainoo@gstt.nhs.uk For further information/informal conversation regarding the role advertised please contact dorothy.mainoo@gstt.nhs.uk"}