{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nVeterinary Receptionist / Patient Care Assistant with CVS Group Plc in Cardiff, Wales, United Kingdom\n\n Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist / Patient Care Assistant working across our 2 practices, Petherton Veterinary Clinic and Marlborough Road Veterinary Centre. Location: Cardiff Contract: Permanent Hours: 40 hours per week. The role will consist of 20 hours dedicated to PCA duties and 20 hours for Receptionist responsibilities. Shift Pattern: Monday - Friday between 08.00 - 19.00 and will also include a share in the Saturday rota 08.30 - 14.30 About The Practices Take a look at the practices here: Marlborough Road Veterinary Centre: Marlborough Road Veterinary Centre, Cardiff | The Vet Collection Petherton Veterinary Clinic: Petherton Vets, Rumney | The Vet Collection About CVS CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day. Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals About The Role The Receptionist and Patient Care Assistant role is one of the foundations of an outstanding veterinary practice, and as such you will be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients and clients. Some Of The Duties Will Include Answering the telephone, booking appointments and processing prescription requests Dealing with clients at the reception desk, taking payments and dealing with enquiries Accurately recording client and animal information on our IT system, so good IT skills would be preferable Cleaning duties are involved Animal handling Assisting Vets and Nurses in restraining animals for treatment Cleaning, walking and feeding patients What we're looking for in our Veterinary Patient Care Assistant: An excellent communicator with strong empathy Excellent customer service skills and experience in dealing with members of the public Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals Resilient with the ability to cope with potentially distressing and emotional situations Previous Receptionist experience would be preferable but not essential A positive attitude and excellent teamwork skills Experience in looking after animals in a veterinary environment would be desirable What We Can Offer You We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below: Salary will be in line with the National Minimum Wage Generous annual leave entitlement of 5 weeks per year plus Bank Holidays Staff discount scheme on Veterinary bills and products A range of health benefits including private healthcare Employee Assistance Programme and access to over 400 Mental Health First-Aiders and more! Or, if easier, you can find a full list by clicking the link here: CVS Employee Benefits Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible. There's a place for everyone at CVS and we encourage applications from talented people across all communities. To apply for this position please click 'Apply Now'. "}