{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealthcare Assistant with The Mission Practice in London, United Kingdom\n\n Job summary An opportunity has arisen for a Healthcare Assistant to join our team here at The Mission Practice. The successful candidate will work within our current nursing team of 3 nurses and 2 HCA's and be part of a wider multidisciplinary team who share the vision that health is not just about lack of illness, but being well in body, mind and spirit. To this end all our staff seek to ensure that the care we provide to patients addresses their health in a whole person way; where parity of esteem is given to physical, mental, social and spiritual health. We are looking for an applicant who could help maintain our high standards of clinical care with a strong patient centered focus in a highly supportive environment.We pride ourselves on working well as a multi-disciplinary team and would be looking for a candidate who can contribute to this. Main duties of the job Job Purpose To be part of the primary healthcare team providing high-qualityand forward thinking care to meet the holistic healthcare needs of thepractice population and to assist the members of the multidisciplinary team,to deliver high quality, practice based healthcare Job Summary The post holder will work under the indirect supervision of the Practice Nurses. They will work collaboratively with the general practice team to meet the needs of patients, following policies and procedures. Experience working in primary care is an advantage and the successful candidate should be experienced in phlebotomy and willing to develop clinical skills and competency relevant to the role. About us The Mission Practice is a supportive and enthusiastic primary care team committed to providing high quality care to our diverse community in Tower Hamlets East London. The Successful Candidate will be working alongside our established MDT, which includes GPs, Nurses, HCAs, Patient Advisors, Pharmacists, Social Prescribers a an Advanced Clinical Practitioner a Physicians Associate and a GP Assistant. We are a teaching and training practice and seek to develop everyone's skills so that each of us is working at the top of our abilities, under the supervision of the wider multi disciplinary team, so that we are all constantly progressing. Job description Job responsibilities Clinical Skills Undertake, record and follow guidelines for the tasks for which you have received appropriate training and after assessment by trainer has been completed including venepuncture Prepare and maintain environments and equipment before, during and after patient care interventions Assist in raising awareness of health and well-being, and how it can be promoted Give accurate and appropriate information to patients and groups within own competence Information Processes Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate Maintain confidentiality or information relating to patients, relatives, staff or the practice Take the necessary precautions when transmitting information, adhering to the practices information governance policy Quality and Outcomes Framework and Enhanced Services To fully participate in the practices achievement in the Quality and Outcomes Framework, utilising relevant EMIS prompts in all consultations To assist in the provision of enhanced services . Communication Communicate effectively with other team members Communicate effectively with patients and carers, recognising their needs for alternative methods of communication Health, Safety and Security Use the personal security systems within the workplace according to practice guidelines Identify the risks involved in work activities and undertake them in a way that manages the risks Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards, reporting any potential risks identified, including: 1. Hand washing 2. Universal hygiene procedures 3. Collection and handling of laboratory specimens 4. Segregation and disposal of waste materials 5. Use of single-use instruments for all procedures 6. Reporting and treatment of sharps injuries in accordance with the Practice Needlestick injury policy 7. Dealing with blood and body fluid spillages 8. Assist patients and colleagues in adopting sound infection control measures Understand and apply the principles of the cold chain Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility Use the computer monitor safely Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health Service Improvement Be aware of and, if appropriate, assist in current clinical audit Work with colleagues in the team on the development of current and new services and other initiatives Attend HCA meetings and practice meetings as requested Deal with requests from patients and clinical staff for health information leaflets Quality Alert other team members to issues of quality and risk in the care of patients Ensure own actions are consistent with clinical governance systems Practice in accordance with agreed standards of care Enable patients to access appropriate professionals in the team Ensure stock items under your control are ordered and available in the treatment and consulting rooms Know how clinical governance affects the HCA/Phlebotomists role and bring to the attention of more senior staff any specific risk situation Know the practices policies available in the Staff Handbook Be able to manage your own time effectively Personal and People Development Take responsibility for own developmental learning and performance, including participating in supervision Take responsibility for maintaining a record of own personal development Participate in practice appraisal scheme Work with management on any new training requirements Attend in-house training sessions and any external sessions as required by the practice To recognise and understand the roles and responsibilities of individuals working in the primary health care team Be aware of the legal issues pertinent to the role of an HCA/Phlebotomist Equality and Diversity Act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures Respect the privacy, dignity, needs and beliefs of patients and carers Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour Act as a chaperone General To undertake stock control and ordering of Treatment Room supplies and equipment, as required To undertake weekly check of clinical waste and empty/ change bins as required. To be flexible to provide illness/annual leave cover for other members of the nursing team Job description Job responsibilities Clinical Skills Undertake, record and follow guidelines for the tasks for which you have received appropriate training and after assessment by trainer has been completed including venepuncture Prepare and maintain environments and equipment before, during and after patient care interventions Assist in raising awareness of health and well-being, and how it can be promoted Give accurate and appropriate information to patients and groups within own competence Information Processes Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate Maintain confidentiality or information relating to patients, relatives, staff or the practice Take the necessary precautions when transmitting information, adhering to the practices information governance policy Quality and Outcomes Framework and Enhanced Services To fully participate in the practices achievement in the Quality and Outcomes Framework, utilising relevant EMIS prompts in all consultations To assist in the provision of enhanced services . Communication Communicate effectively with other team members Communicate effectively with patients and carers, recognising their needs for alternative methods of communication Health, Safety and Security Use the personal security systems within the workplace according to practice guidelines Identify the risks involved in work activities and undertake them in a way that manages the risks Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards, reporting any potential risks identified, including: 1. Hand washing 2. Universal hygiene procedures 3. Collection and handling of laboratory specimens 4. Segregation and disposal of waste materials 5. Use of single-use instruments for all procedures 6. Reporting and treatment of sharps injuries in accordance with the Practice Needlestick injury policy 7. Dealing with blood and body fluid spillages 8. Assist patients and colleagues in adopting sound infection control measures Understand and apply the principles of the cold chain Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility Use the computer monitor safely Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health Service Improvement Be aware of and, if appropriate, assist in current clinical audit Work with colleagues in the team on the development of current and new services and other initiatives Attend HCA meetings and practice meetings as requested Deal with requests from patients and clinical staff for health information leaflets Quality Alert other team members to issues of quality and risk in the care of patients Ensure own actions are consistent with clinical governance systems Practice in accordance with agreed standards of care Enable patients to access appropriate professionals in the team Ensure stock items under your control are ordered and available in the treatment and consulting rooms Know how clinical governance affects the HCA/Phlebotomists role and bring to the attention of more senior staff any specific risk situation Know the practices policies available in the Staff Handbook Be able to manage your own time effectively Personal and People Development Take responsibility for own developmental learning and performance, including participating in supervision Take responsibility for maintaining a record of own personal development Participate in practice appraisal scheme Work with management on any new training requirements Attend in-house training sessions and any external sessions as required by the practice To recognise and understand the roles and responsibilities of individuals working in the primary health care team Be aware of the legal issues pertinent to the role of an HCA/Phlebotomist Equality and Diversity Act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures Respect the privacy, dignity, needs and beliefs of patients and carers Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour Act as a chaperone General To undertake stock control and ordering of Treatment Room supplies and equipment, as required To undertake weekly check of clinical waste and empty/ change bins as required. To be flexible to provide illness/annual leave cover for other members of the nursing team Person Specification Experience Essential Experience of working as part of a team Experience in phlebotomy Desirable Experience working in Primary Care Experience using EMIS Web Qualifications Essential Educated to GCSE level Qualified in phlebotomy Willing to develop clinical skills and competency relevant to the role Demonstrates self awareness, ie strengths and weaknesses, personal qualities and skills. Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding. Able to organise own time and workload, and cope with occasional last-minute changes. Willingness to undergo education / training for both practice and service needs. Willingness to work towards professional and performance objectives (appraisal). Demonstrates motivation, reliability and commitment to team working and the development of others. Flexibility, commitment and adaptability. Demonstrates an ability to value the opinion of others. Ability to work within manual-handling policy. Ability to handle simple medical equipment and undertake phlebotomy (dexterity and manipulation skills). Frequent requirement for light physical effort for short periods. Must be either Hepatitis B, DTP, MMR Varicella immune, or be willing to undergo an immunisation course. Must be able to clear clinical waste from rooms following guidance and to store waste appropriately. Must be able to collect patients from waiting area and escort them to their clinical rooms. Must be able to assist patients in case of evacuation of building. Desirable Qualified to NVQ level 3 Qualified with HCA Care Certificate Person Specification Experience Essential Experience of working as part of a team Experience in phlebotomy Desirable Experience working in Primary Care Experience using EMIS Web Qualifications Essential Educated to GCSE level Qualified in phlebotomy Willing to develop clinical skills and competency relevant to the role Demonstrates self awareness, ie strengths and weaknesses, personal qualities and skills. Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding. Able to organise own time and workload, and cope with occasional last-minute changes. Willingness to undergo education / training for both practice and service needs. Willingness to work towards professional and performance objectives (appraisal). Demonstrates motivation, reliability and commitment to team working and the development of others. Flexibility, commitment and adaptability. Demonstrates an ability to value the opinion of others. Ability to work within manual-handling policy. Ability to handle simple medical equipment and undertake phlebotomy (dexterity and manipulation skills). Frequent requirement for light physical effort for short periods. Must be either Hepatitis B, DTP, MMR Varicella immune, or be willing to undergo an immunisation course. Must be able to clear clinical waste from rooms following guidance and to store waste appropriately. Must be able to collect patients from waiting area and escort them to their clinical rooms. Must be able to assist patients in case of evacuation of building. Desirable Qualified to NVQ level 3 Qualified with HCA Care Certificate Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Mission Practice Address 208 Cambridge Heath Road London E2 9LS Employer's website "}