The Mission Practice rXqnq0L
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The Mission Practice is a supportive and enthusiastic primary care team committed to providing high quality care to our diverse community in Tower Hamlets East London.
Job summaryAn opportunity has arisen for a Healthcare Assistant to join our team here at The Mission Practice. The successful candidate will work within our current nursing team of 3 nurses and 2 HCA's and be part of a wider multidisciplinary team who share the vision that health is not just about lack of illness, but being well in body, mind and spirit. To this end all our staff seek to ensure that the care we provide to patients addresses their health in a whole person way; where parity of esteem is given to physical, mental, social and spiritual health. We are looking for an applicant who could help maintain our high standards of clinical care with a strong patient centered focus in a highly supportive environment.We pride ourselves on working well as a multi-disciplinary team and would be looking for a candidate who can contribute to this.
Main duties of the job
Job Purpose
To be part of the primary healthcare team providing high-qualityand forward thinking care to meet the holistic healthcare needs of thepractice population and to assist the members of the multidisciplinary team,to deliver high quality, practice based healthcare
Job Summary
The post holder will work under the indirect supervision of the Practice Nurses. They will work collaboratively with the general practice team to meet the needs of patients, following policies and procedures. Experience working in primary care is an advantage and the successful candidate should be experienced in phlebotomy and willing to develop clinical skills and competency relevant to the role.
About us
The Mission Practice is a supportive and enthusiastic primary care team committed to providing high quality care to our diverse community in Tower Hamlets East London. The Successful Candidate will be working alongside our established MDT, which includes GPs, Nurses, HCAs, Patient Advisors, Pharmacists, Social Prescribers a an Advanced Clinical Practitioner a Physicians Associate and a GP Assistant. We are a teaching and training practice and seek to develop everyone's skills so that each of us is working at the top of our abilities, under the supervision of the wider multi disciplinary team, so that we are all constantly progressing.
Job description
Job responsibilities
Clinical Skills
Undertake, record and follow guidelines for the tasks for which you have received appropriate training and after assessment by trainer has been completed including venepuncture
Prepare and maintain environments and equipment before, during and after patient care interventions
Assist in raising awareness of health and well-being, and how it can be promoted
Give accurate and appropriate information to patients and groups within own competence
Information Processes
Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
Maintain confidentiality or information relating to patients, relatives, staff or the practice
Take the necessary precautions when transmitting information, adhering to the practices information governance policy
Quality and Outcomes Framework and Enhanced Services
To fully participate in the practices achievement in the Quality and Outcomes Framework, utilising relevant EMIS prompts in all consultations
To assist in the provision of enhanced services .
Communication
Communicate effectively with other team members
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
Health, Safety and Security
Use the personal security systems within the workplace according to practice guidelines
Identify the risks involved in work activities and undertake them in a way that manages the risks
Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards, reporting any potential risks identified, including:
1. Hand washing
2. Universal hygiene procedures
3. Collection and handling of laboratory specimens
4. Segregation and disposal of waste materials
5. Use of single-use instruments for all procedures
6. Reporting and treatment of sharps injuries in accordance with the Practice Needlestick injury policy
7. Dealing with blood and body fluid spillages
8. Assist patients and colleagues in adopting sound infection control measures
Understand and apply the principles of the cold chain
Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
Use the computer monitor safely
Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health
Service Improvement
Be aware of and, if appropriate, assist in current clinical audit
Work with colleagues in the team on the development of current and new services and other initiatives
Attend HCA meetings and practice meetings as requested
Deal with requests from patients and clinical staff for health information leaflets
Quality
Alert other team members to issues of quality and risk in the care of patients
Ensure own actions are consistent with clinical governance systems
Practice in accordance with agreed standards of care
Enable patients to access appropriate professionals in the team
Ensure stock items under your control are ordered and available in the treatment and consulting rooms
Know how clinical governance affects the HCA/Phlebotomists role and bring to the attention of more senior staff any specific risk situation
Know the practices policies available in the Staff Handbook
Be able to manage your own time effectively
Personal and People Development
Take responsibility for own developmental learning and performance, including participating in supervision
Take responsibility for maintaining a record of own personal development
Participate in practice appraisal scheme
Work with management on any new training requirements
Attend in-house training sessions and any external sessions as required by the practice
To recognise and understand the roles and responsibilities of individuals working in the primary health care team
Be aware of the legal issues pertinent to the role of an HCA/Phlebotomist
Equality and Diversity
Act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures
Respect the privacy, dignity, needs and beliefs of patients and carers
Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
Act as a chaperone
General
To undertake stock control and ordering of Treatment Room supplies and equipment, as required
To undertake weekly check of clinical waste and empty/ change bins as required.
To be flexible to provide illness/annual leave cover for other members of the nursing team
Job description
Job responsibilities
Clinical Skills
Undertake, record and follow guidelines for the tasks for which you have received appropriate training and after assessment by trainer has been completed including venepuncture
Prepare and maintain environments and equipment before, during and after patient care interventions
Assist in raising awareness of health and well-being, and how it can be promoted
Give accurate and appropriate information to patients and groups within own competence
Information Processes
Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
Maintain confidentiality or information relating to patients, relatives, staff or the practice
Take the necessary precautions when transmitting information, adhering to the practices information governance policy
Quality and Outcomes Framework and Enhanced Services
To fully participate in the practices achievement in the Quality and Outcomes Framework, utilising relevant EMIS prompts in all consultations
To assist in the provision of enhanced services .
Communication
Communicate effectively with other team members
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
Health, Safety and Security
Use the personal security systems within the workplace according to practice guidelines
Identify the risks involved in work activities and undertake them in a way that manages the risks
Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards, reporting any potential risks identified, including:
1. Hand washing
2. Universal hygiene procedures
3. Collection and handling of laboratory specimens
4. Segregation and disposal of waste materials
5. Use of single-use instruments for all procedures
6. Reporting and treatment of sharps injuries in accordance with the Practice Needlestick injury policy
7. Dealing with blood and body fluid spillages
8. Assist patients and colleagues in adopting sound infection control measures
Understand and apply the principles of the cold chain
Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
Use the computer monitor safely
Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health
Service Improvement
Be aware of and, if appropriate, assist in current clinical audit
Work with colleagues in the team on the development of current and new services and other initiatives
Attend HCA meetings and practice meetings as requested
Deal with requests from patients and clinical staff for health information leaflets
Quality
Alert other team members to issues of quality and risk in the care of patients
Ensure own actions are consistent with clinical governance systems
Practice in accordance with agreed standards of care
Enable patients to access appropriate professionals in the team
Ensure stock items under your control are ordered and available in the treatment and consulting rooms
Know how clinical governance affects the HCA/Phlebotomists role and bring to the attention of more senior staff any specific risk situation
Know the practices policies available in the Staff Handbook
Be able to manage your own time effectively
Personal and People Development
Take responsibility for own developmental learning and performance, including participating in supervision
Take responsibility for maintaining a record of own personal development
Participate in practice appraisal scheme
Work with management on any new training requirements
Attend in-house training sessions and any external sessions as required by the practice
To recognise and understand the roles and responsibilities of individuals working in the primary health care team
Be aware of the legal issues pertinent to the role of an HCA/Phlebotomist
Equality and Diversity
Act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures
Respect the privacy, dignity, needs and beliefs of patients and carers
Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
Act as a chaperone
General
To undertake stock control and ordering of Treatment Room supplies and equipment, as required
To undertake weekly check of clinical waste and empty/ change bins as required.
To be flexible to provide illness/annual leave cover for other members of the nursing team
Person Specification
Experience
Essential
- Experience of working as part of a team
- Experience in phlebotomy
- Experience working in Primary Care
- Experience using EMIS Web
Essential
- Educated to GCSE level
- Qualified in phlebotomy
- Willing to develop clinical skills and competency relevant to the role
- Demonstrates self awareness, ie strengths and weaknesses, personal qualities and skills.
- Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding.
- Able to organise own time and workload, and cope with occasional last-minute changes.
- Willingness to undergo education / training for both practice and service needs.
- Willingness to work towards professional and performance objectives (appraisal).
- Demonstrates motivation, reliability and commitment to team working and the development of others.
- Flexibility, commitment and adaptability.
- Demonstrates an ability to value the opinion of others.
- Ability to work within manual-handling policy.
- Ability to handle simple medical equipment and undertake phlebotomy (dexterity and manipulation skills).
- Frequent requirement for light physical effort for short periods.
- Must be either Hepatitis B, DTP, MMR Varicella immune, or be willing to undergo an immunisation course.
- Must be able to clear clinical waste from rooms following guidance and to store waste appropriately.
- Must be able to collect patients from waiting area and escort them to their clinical rooms.
- Must be able to assist patients in case of evacuation of building.
- Qualified to NVQ level 3
- Qualified with HCA Care Certificate
Experience
Essential
- Experience of working as part of a team
- Experience in phlebotomy
- Experience working in Primary Care
- Experience using EMIS Web
Essential
- Educated to GCSE level
- Qualified in phlebotomy
- Willing to develop clinical skills and competency relevant to the role
- Demonstrates self awareness, ie strengths and weaknesses, personal qualities and skills.
- Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding.
- Able to organise own time and workload, and cope with occasional last-minute changes.
- Willingness to undergo education / training for both practice and service needs.
- Willingness to work towards professional and performance objectives (appraisal).
- Demonstrates motivation, reliability and commitment to team working and the development of others.
- Flexibility, commitment and adaptability.
- Demonstrates an ability to value the opinion of others.
- Ability to work within manual-handling policy.
- Ability to handle simple medical equipment and undertake phlebotomy (dexterity and manipulation skills).
- Frequent requirement for light physical effort for short periods.
- Must be either Hepatitis B, DTP, MMR Varicella immune, or be willing to undergo an immunisation course.
- Must be able to clear clinical waste from rooms following guidance and to store waste appropriately.
- Must be able to collect patients from waiting area and escort them to their clinical rooms.
- Must be able to assist patients in case of evacuation of building.
- Qualified to NVQ level 3
- Qualified with HCA Care Certificate
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Mission Practice
Address
2Cambridge Heath Road
London
E2 9LS
Employer's website
Job summary
An opportunity has arisen for a Healthcare Assistant to join our team here at The Mission Practice. The successful candidate will work within our current nursing team of 3 nurses and 2 HCA's and be part of a wider multidisciplinary team who share the vision that health is not just about lack of illness, but being well in body, mind and spirit. To this end all our staff seek to ensure that the care we provide to patients addresses their health in a whole person way; where parity of esteem is given to physical, mental, social and spiritual health. We are looking for an applicant who could help maintain our high standards of clinical care with a strong patient centered focus in a highly supportive environment.We pride ourselves on working well as a multi-disciplinary team and would be looking for a candidate who can contribute to this.
Main duties of the job
Job Purpose
To be part of the primary healthcare team providing high-qualityand forward thinking care to meet the holistic healthcare needs of thepractice population and to assist the members of the multidisciplinary team,to deliver high quality, practice based healthcare
Job Summary
The post holder will work under the indirect supervision of the Practice Nurses. They will work collaboratively with the general practice team to meet the needs of patients, following policies and procedures. Experience working in primary care is an advantage and the successful candidate should be experienced in phlebotomy and willing to develop clinical skills and competency relevant to the role.
About us
The Mission Practice is a supportive and enthusiastic primary care team committed to providing high quality care to our diverse community in Tower Hamlets East London. The Successful Candidate will be working alongside our established MDT, which includes GPs, Nurses, HCAs, Patient Advisors, Pharmacists, Social Prescribers a an Advanced Clinical Practitioner a Physicians Associate and a GP Assistant. We are a teaching and training practice and seek to develop everyone's skills so that each of us is working at the top of our abilities, under the supervision of the wider multi disciplinary team, so that we are all constantly progressing.
Job description
Job responsibilities
Clinical Skills
Undertake, record and follow guidelines for the tasks for which you have received appropriate training and after assessment by trainer has been completed including venepuncture
Prepare and maintain environments and equipment before, during and after patient care interventions
Assist in raising awareness of health and well-being, and how it can be promoted
Give accurate and appropriate information to patients and groups within own competence
Information Processes
Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
Maintain confidentiality or information relating to patients, relatives, staff or the practice
Take the necessary precautions when transmitting information, adhering to the practices information governance policy
Quality and Outcomes Framework and Enhanced Services
To fully participate in the practices achievement in the Quality and Outcomes Framework, utilising relevant EMIS prompts in all consultations
To assist in the provision of enhanced services .
Communication
Communicate effectively with other team members
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
Health, Safety and Security
Use the personal security systems within the workplace according to practice guidelines
Identify the risks involved in work activities and undertake them in a way that manages the risks
Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards, reporting any potential risks identified, including:
1. Hand washing
2. Universal hygiene procedures
3. Collection and handling of laboratory specimens
4. Segregation and disposal of waste materials
5. Use of single-use instruments for all procedures
6. Reporting and treatment of sharps injuries in accordance with the Practice Needlestick injury policy
7. Dealing with blood and body fluid spillages
8. Assist patients and colleagues in adopting sound infection control measures
Understand and apply the principles of the cold chain
Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
Use the computer monitor safely
Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health
Service Improvement
Be aware of and, if appropriate, assist in current clinical audit
Work with colleagues in the team on the development of current and new services and other initiatives
Attend HCA meetings and practice meetings as requested
Deal with requests from patients and clinical staff for health information leaflets
Quality
Alert other team members to issues of quality and risk in the care of patients
Ensure own actions are consistent with clinical governance systems
Practice in accordance with agreed standards of care
Enable patients to access appropriate professionals in the team
Ensure stock items under your control are ordered and available in the treatment and consulting rooms
Know how clinical governance affects the HCA/Phlebotomists role and bring to the attention of more senior staff any specific risk situation
Know the practices policies available in the Staff Handbook
Be able to manage your own time effectively
Personal and People Development
Take responsibility for own developmental learning and performance, including participating in supervision
Take responsibility for maintaining a record of own personal development
Participate in practice appraisal scheme
Work with management on any new training requirements
Attend in-house training sessions and any external sessions as required by the practice
To recognise and understand the roles and responsibilities of individuals working in the primary health care team
Be aware of the legal issues pertinent to the role of an HCA/Phlebotomist
Equality and Diversity
Act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures
Respect the privacy, dignity, needs and beliefs of patients and carers
Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
Act as a chaperone
General
To undertake stock control and ordering of Treatment Room supplies and equipment, as required
To undertake weekly check of clinical waste and empty/ change bins as required.
To be flexible to provide illness/annual leave cover for other members of the nursing team
Job description
Job responsibilities
Clinical Skills
Undertake, record and follow guidelines for the tasks for which you have received appropriate training and after assessment by trainer has been completed including venepuncture
Prepare and maintain environments and equipment before, during and after patient care interventions
Assist in raising awareness of health and well-being, and how it can be promoted
Give accurate and appropriate information to patients and groups within own competence
Information Processes
Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
Maintain confidentiality or information relating to patients, relatives, staff or the practice
Take the necessary precautions when transmitting information, adhering to the practices information governance policy
Quality and Outcomes Framework and Enhanced Services
To fully participate in the practices achievement in the Quality and Outcomes Framework, utilising relevant EMIS prompts in all consultations
To assist in the provision of enhanced services .
Communication
Communicate effectively with other team members
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
Health, Safety and Security
Use the personal security systems within the workplace according to practice guidelines
Identify the risks involved in work activities and undertake them in a way that manages the risks
Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards, reporting any potential risks identified, including:
1. Hand washing
2. Universal hygiene procedures
3. Collection and handling of laboratory specimens
4. Segregation and disposal of waste materials
5. Use of single-use instruments for all procedures
6. Reporting and treatment of sharps injuries in accordance with the Practice Needlestick injury policy
7. Dealing with blood and body fluid spillages
8. Assist patients and colleagues in adopting sound infection control measures
Understand and apply the principles of the cold chain
Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
Use the computer monitor safely
Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health
Service Improvement
Be aware of and, if appropriate, assist in current clinical audit
Work with colleagues in the team on the development of current and new services and other initiatives
Attend HCA meetings and practice meetings as requested
Deal with requests from patients and clinical staff for health information leaflets
Quality
Alert other team members to issues of quality and risk in the care of patients
Ensure own actions are consistent with clinical governance systems
Practice in accordance with agreed standards of care
Enable patients to access appropriate professionals in the team
Ensure stock items under your control are ordered and available in the treatment and consulting rooms
Know how clinical governance affects the HCA/Phlebotomists role and bring to the attention of more senior staff any specific risk situation
Know the practices policies available in the Staff Handbook
Be able to manage your own time effectively
Personal and People Development
Take responsibility for own developmental learning and performance, including participating in supervision
Take responsibility for maintaining a record of own personal development
Participate in practice appraisal scheme
Work with management on any new training requirements
Attend in-house training sessions and any external sessions as required by the practice
To recognise and understand the roles and responsibilities of individuals working in the primary health care team
Be aware of the legal issues pertinent to the role of an HCA/Phlebotomist
Equality and Diversity
Act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures
Respect the privacy, dignity, needs and beliefs of patients and carers
Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
Act as a chaperone
General
To undertake stock control and ordering of Treatment Room supplies and equipment, as required
To undertake weekly check of clinical waste and empty/ change bins as required.
To be flexible to provide illness/annual leave cover for other members of the nursing team
Person Specification
Experience
Essential
Essential
Experience
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Mission Practice
Address
2Cambridge Heath Road
London
E2 9LS
Employer's website
An opportunity has arisen for a Healthcare Assistant to join our team here at The Mission Practice. The successful candidate will work within our current nursing team of 3 nurses and 2 HCA's and be part of a wider multidisciplinary team who share the vision that health is not just about lack of illness, but being well in body, mind and spirit. To this end all our staff seek to ensure that the care we provide to patients addresses their health in a whole person way; where parity of esteem is given to physical, mental, social and spiritual health. We are looking for an applicant who could help maintain our high standards of clinical care with a strong patient centered focus in a highly supportive environment.We pride ourselves on working well as a multi-disciplinary team and would be looking for a candidate who can contribute to this.
Main duties of the job
Job Purpose
To be part of the primary healthcare team providing high-qualityand forward thinking care to meet the holistic healthcare needs of thepractice population and to assist the members of the multidisciplinary team,to deliver high quality, practice based healthcare
Job Summary
The post holder will work under the indirect supervision of the Practice Nurses. They will work collaboratively with the general practice team to meet the needs of patients, following policies and procedures. Experience working in primary care is an advantage and the successful candidate should be experienced in phlebotomy and willing to develop clinical skills and competency relevant to the role.
About us
The Mission Practice is a supportive and enthusiastic primary care team committed to providing high quality care to our diverse community in Tower Hamlets East London. The Successful Candidate will be working alongside our established MDT, which includes GPs, Nurses, HCAs, Patient Advisors, Pharmacists, Social Prescribers a an Advanced Clinical Practitioner a Physicians Associate and a GP Assistant. We are a teaching and training practice and seek to develop everyone's skills so that each of us is working at the top of our abilities, under the supervision of the wider multi disciplinary team, so that we are all constantly progressing.
Job description
Job responsibilities
Clinical Skills
Undertake, record and follow guidelines for the tasks for which you have received appropriate training and after assessment by trainer has been completed including venepuncture
Prepare and maintain environments and equipment before, during and after patient care interventions
Assist in raising awareness of health and well-being, and how it can be promoted
Give accurate and appropriate information to patients and groups within own competence
Information Processes
Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
Maintain confidentiality or information relating to patients, relatives, staff or the practice
Take the necessary precautions when transmitting information, adhering to the practices information governance policy
Quality and Outcomes Framework and Enhanced Services
To fully participate in the practices achievement in the Quality and Outcomes Framework, utilising relevant EMIS prompts in all consultations
To assist in the provision of enhanced services .
Communication
Communicate effectively with other team members
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
Health, Safety and Security
Use the personal security systems within the workplace according to practice guidelines
Identify the risks involved in work activities and undertake them in a way that manages the risks
Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards, reporting any potential risks identified, including:
1. Hand washing
2. Universal hygiene procedures
3. Collection and handling of laboratory specimens
4. Segregation and disposal of waste materials
5. Use of single-use instruments for all procedures
6. Reporting and treatment of sharps injuries in accordance with the Practice Needlestick injury policy
7. Dealing with blood and body fluid spillages
8. Assist patients and colleagues in adopting sound infection control measures
Understand and apply the principles of the cold chain
Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
Use the computer monitor safely
Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health
Service Improvement
Be aware of and, if appropriate, assist in current clinical audit
Work with colleagues in the team on the development of current and new services and other initiatives
Attend HCA meetings and practice meetings as requested
Deal with requests from patients and clinical staff for health information leaflets
Quality
Alert other team members to issues of quality and risk in the care of patients
Ensure own actions are consistent with clinical governance systems
Practice in accordance with agreed standards of care
Enable patients to access appropriate professionals in the team
Ensure stock items under your control are ordered and available in the treatment and consulting rooms
Know how clinical governance affects the HCA/Phlebotomists role and bring to the attention of more senior staff any specific risk situation
Know the practices policies available in the Staff Handbook
Be able to manage your own time effectively
Personal and People Development
Take responsibility for own developmental learning and performance, including participating in supervision
Take responsibility for maintaining a record of own personal development
Participate in practice appraisal scheme
Work with management on any new training requirements
Attend in-house training sessions and any external sessions as required by the practice
To recognise and understand the roles and responsibilities of individuals working in the primary health care team
Be aware of the legal issues pertinent to the role of an HCA/Phlebotomist
Equality and Diversity
Act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures
Respect the privacy, dignity, needs and beliefs of patients and carers
Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
Act as a chaperone
General
To undertake stock control and ordering of Treatment Room supplies and equipment, as required
To undertake weekly check of clinical waste and empty/ change bins as required.
To be flexible to provide illness/annual leave cover for other members of the nursing team
Job description
Job responsibilities
Clinical Skills
Undertake, record and follow guidelines for the tasks for which you have received appropriate training and after assessment by trainer has been completed including venepuncture
Prepare and maintain environments and equipment before, during and after patient care interventions
Assist in raising awareness of health and well-being, and how it can be promoted
Give accurate and appropriate information to patients and groups within own competence
Information Processes
Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
Maintain confidentiality or information relating to patients, relatives, staff or the practice
Take the necessary precautions when transmitting information, adhering to the practices information governance policy
Quality and Outcomes Framework and Enhanced Services
To fully participate in the practices achievement in the Quality and Outcomes Framework, utilising relevant EMIS prompts in all consultations
To assist in the provision of enhanced services .
Communication
Communicate effectively with other team members
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
Health, Safety and Security
Use the personal security systems within the workplace according to practice guidelines
Identify the risks involved in work activities and undertake them in a way that manages the risks
Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards, reporting any potential risks identified, including:
1. Hand washing
2. Universal hygiene procedures
3. Collection and handling of laboratory specimens
4. Segregation and disposal of waste materials
5. Use of single-use instruments for all procedures
6. Reporting and treatment of sharps injuries in accordance with the Practice Needlestick injury policy
7. Dealing with blood and body fluid spillages
8. Assist patients and colleagues in adopting sound infection control measures
Understand and apply the principles of the cold chain
Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
Use the computer monitor safely
Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health
Service Improvement
Be aware of and, if appropriate, assist in current clinical audit
Work with colleagues in the team on the development of current and new services and other initiatives
Attend HCA meetings and practice meetings as requested
Deal with requests from patients and clinical staff for health information leaflets
Quality
Alert other team members to issues of quality and risk in the care of patients
Ensure own actions are consistent with clinical governance systems
Practice in accordance with agreed standards of care
Enable patients to access appropriate professionals in the team
Ensure stock items under your control are ordered and available in the treatment and consulting rooms
Know how clinical governance affects the HCA/Phlebotomists role and bring to the attention of more senior staff any specific risk situation
Know the practices policies available in the Staff Handbook
Be able to manage your own time effectively
Personal and People Development
Take responsibility for own developmental learning and performance, including participating in supervision
Take responsibility for maintaining a record of own personal development
Participate in practice appraisal scheme
Work with management on any new training requirements
Attend in-house training sessions and any external sessions as required by the practice
To recognise and understand the roles and responsibilities of individuals working in the primary health care team
Be aware of the legal issues pertinent to the role of an HCA/Phlebotomist
Equality and Diversity
Act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures
Respect the privacy, dignity, needs and beliefs of patients and carers
Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
Act as a chaperone
General
To undertake stock control and ordering of Treatment Room supplies and equipment, as required
To undertake weekly check of clinical waste and empty/ change bins as required.
To be flexible to provide illness/annual leave cover for other members of the nursing team
Person Specification
Experience
Essential
- Experience of working as part of a team
- Experience in phlebotomy
- Experience working in Primary Care
- Experience using EMIS Web
Essential
- Educated to GCSE level
- Qualified in phlebotomy
- Willing to develop clinical skills and competency relevant to the role
- Demonstrates self awareness, ie strengths and weaknesses, personal qualities and skills.
- Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding.
- Able to organise own time and workload, and cope with occasional last-minute changes.
- Willingness to undergo education / training for both practice and service needs.
- Willingness to work towards professional and performance objectives (appraisal).
- Demonstrates motivation, reliability and commitment to team working and the development of others.
- Flexibility, commitment and adaptability.
- Demonstrates an ability to value the opinion of others.
- Ability to work within manual-handling policy.
- Ability to handle simple medical equipment and undertake phlebotomy (dexterity and manipulation skills).
- Frequent requirement for light physical effort for short periods.
- Must be either Hepatitis B, DTP, MMR Varicella immune, or be willing to undergo an immunisation course.
- Must be able to clear clinical waste from rooms following guidance and to store waste appropriately.
- Must be able to collect patients from waiting area and escort them to their clinical rooms.
- Must be able to assist patients in case of evacuation of building.
- Qualified to NVQ level 3
- Qualified with HCA Care Certificate
Experience
Essential
- Experience of working as part of a team
- Experience in phlebotomy
- Experience working in Primary Care
- Experience using EMIS Web
Essential
- Educated to GCSE level
- Qualified in phlebotomy
- Willing to develop clinical skills and competency relevant to the role
- Demonstrates self awareness, ie strengths and weaknesses, personal qualities and skills.
- Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding.
- Able to organise own time and workload, and cope with occasional last-minute changes.
- Willingness to undergo education / training for both practice and service needs.
- Willingness to work towards professional and performance objectives (appraisal).
- Demonstrates motivation, reliability and commitment to team working and the development of others.
- Flexibility, commitment and adaptability.
- Demonstrates an ability to value the opinion of others.
- Ability to work within manual-handling policy.
- Ability to handle simple medical equipment and undertake phlebotomy (dexterity and manipulation skills).
- Frequent requirement for light physical effort for short periods.
- Must be either Hepatitis B, DTP, MMR Varicella immune, or be willing to undergo an immunisation course.
- Must be able to clear clinical waste from rooms following guidance and to store waste appropriately.
- Must be able to collect patients from waiting area and escort them to their clinical rooms.
- Must be able to assist patients in case of evacuation of building.
- Qualified to NVQ level 3
- Qualified with HCA Care Certificate
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Mission Practice
Address
2Cambridge Heath Road
London
E2 9LS
Employer's website
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Useful skills for a Healthcare Assistant:
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To work as a Healthcare Assistant (HCA) in the UK, you need a combination of practical skills, personal qualities, and a basic understanding of healthcare principles. While specific requirements might vary depending on the employer or the care setting, here are the key skills and attributes typically required:
Essential Skills:
1. Communication Skills:
- Ability to communicate effectively with patients, families, and healthcare professionals.
- Good listening skills to understand patients' needs and concerns.
2. Empathy and Compassion:
- Understanding and sensitivity to the feelings of patients.
- Ability to provide emotional support and reassurance.
3. Basic Clinical Skills:
- Understanding of basic health and hygiene standards.
- Ability to assist with daily living activities (bathing, dressing, feeding, etc.).
- Monitoring vital signs (blood pressure, temperature, pulse) can also be necessary.
4. Teamwork:
- Ability to work collaboratively with other healthcare professionals.
- Being a supportive team player.
5. Time Management:
- Ability to prioritize tasks efficiently in a fast-paced environment.
- Managing time effectively to ensure all patients receive appropriate care.
6. Attention to Detail:
- Being meticulous in following care plans and documenting changes in patients’ conditions.
- Paying close attention to patient safety.
7. Problem Solving Skills:
- Ability to respond to a variety of situations and challenges quickly and effectively.
- Competence in recognizing changes in a patient's condition and taking appropriate action.
8. Physical Stamina:
- Capability to perform physically demanding tasks, such as lifting and moving patients.
- Maintaining energy and stamina for long shifts.
Personal Qualities:
- Patience: Working in healthcare can be challenging; patience is crucial when dealing with patients who may be distressed or unwell.
- Reliability: Being dependable and trustworthy is essential for providing good patient care.
- Adaptability: Flexibility to handle varying work environments and situations.
- Respectfulness: Maintaining dignity for patients and treating them respectfully.
Training and Qualifications:
While formal qualifications may not always be required, having a relevant qualification, such as a Level 2 or Level 3 Diploma in Health and Social Care, can be beneficial. Some employers provide on-the-job training, and courses in first aid, safeguarding, or infection control may also be useful.
Experience:
Any previous experience in healthcare, customer service, or caring environments can greatly enhance your application. Volunteering in hospitals, care homes, or community services can provide valuable experience and skills.
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